implementation specialist Work, Jobs in morpeth, nbl (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Advanced Wellbeing Instructor
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Cramlington
- £28,392 - £31,157 a year
- Full-time
Senior Engineer (Networks and Connectivity)
North Tyneside Council —North Tyneside
- £44,075 - £48,226 a year
- Full-time
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Lead Technical Specialist x3
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Azure
- AWS
- Presentation skills
- Employee assistance programme
- Employee discount
10h
Clinical Supervisor
FSNE MEDICAL LTD —Blyth
- From £39,520 a year
- Part-time
- Mentoring
- Leadership
- Communication skills
- Free parking
Quick apply
Capital Programme Officer (Capital Investment)
North Tyneside Council —North Tyneside
- £37,938 - £42,839 a year
- Full-time
14d
Pathology Quality Lead
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £49,387 - £56,515 a year
- Full-time
2d
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
4d
Bowel Cancer Screening Programme Hub Quality and Training Coordinator
Gateshead Health NHS Foundation Trust —Gateshead
- £32,073 - £39,043 a year
- Full-time
9d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Clinical Support Worker
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Hexham
- £25,760 - £27,476 a year
- Full-time
2d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office
Quality Manager
Trinity Precision Engineering —North Shields
- £55,000 - £75,000 a year
- Full-time
- ERP systems
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Associate - Global Compliance and Reporting
EY —Newcastle upon Tyne
- Business development
- Project management
- Tax experience
Professional Services Consultant
Sage —Newcastle upon Tyne
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Head of Transit, Special Procedures and Customer Function
HM Revenue and Customs —Newcastle upon Tyne
- £81,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
Technology Delivery Lead - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Agile
Service Tooling Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- SQL
- Presentation skills
- JavaScript
- Employee assistance programme
- Employee discount
16h

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implementation specialist jobs near morpeth, nbl

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

implementation specialist jobs in morpeth, nbl

Technical Support Specialist

Advanced Wellbeing Instructor

Senior Engineer (Networks and Connectivity)

Integration Support Specialist

Lead Technical Specialist x3

Clinical Supervisor

Capital Programme Officer (Capital Investment)

Pathology Quality Lead

ITSM Problem Manager

Bowel Cancer Screening Programme Hub Quality and Training Coordinator

Support Specialist

Clinical Support Worker

Business Analyst - Newcastle

Sage Intacct Implementation Specialist

Quality Manager

Senior Associate - Global Compliance and Reporting

Professional Services Consultant

Head of Transit, Special Procedures and Customer Function

Technology Delivery Lead - Newcastle

Service Tooling Manager

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