Customer success manager Work, Jobs in Mount Pleasant (with Salaries)

Customer Success Manager
Mears Group —Dartford
- Up to £50,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
6d
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
12d
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
8d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Referral programme
Quick apply
Manager, Customer Success
Anthropic —London
- £165,000 - £195,000 a year
- Hybrid work
- Management
- Bachelor's degree
- Contracts
- Flexible schedule
Customer Success Manager (B2B SaaS)
NextStep —London
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
Quick apply
6d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
8d
Senior Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
Customer Success Manager
Telus Health —London
Customer Success Manager
Cvent —London
- Full-time
- Hybrid work
- Analysis skills
- Travel
- AI
- Work from home
13d
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Operations Manager
Bitrise —London
- £60,000 - £75,000 a year
- Remote
- SQL
- AI
- Communication skills
Quick apply
6d
Customer Success Manager
Thomson Reuters —London
- Full-time
- Hybrid work
- Sales
- AI
- Communication skills
4h
Customer Success Manager
Mimecast —London
- £44,000 - £66,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Leadership
6d
Customer Success Manager, EMEA
Vercel —London
- £102,500 - £127,500 a year
- Full-time
- Remote
- JavaScript
- Work from home
Customer Success Manager (SMB)
Heidi —London
- Full-time
Customer Success Manager, Customer Data Platform - EMEA
mParticle —London
- £76,000 - £119,000 a year
- Full-time
Customer Success Manager
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Customer Success Manager
Eurobase —London
- Full-time
- CRM software
Quick apply

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Customer Success Manager

Mears Group -
Dartford

Apply Now

Job details

Permanent
Up to £50,000 a year
6 days ago

Benefits

Company car
Annual leave
Employee discount
Paid volunteer time

Qualifications

Driving Licence
Management
Customer service
Maintenance
Complaint handling
Presentation skills
Contracts
IT
Events management
Communication skills
A Level
Negotiation

Full job description

Annual salary: up to £50,000.00

REQ0038221

Contract Type:

Permanent

Business Area:

Customer Success

Location:

Dartford - Crossways

Annual salary: up to £50,000.00

Customer Success Manager

Location: Dartford

Full Time Permanent

Salary up to £50,000 per annum, plus car allowance or Company Car

42.5 hours per week (8-5 Monday -Friday)

Mears Group is one of the UK’s leading housing and social care providers, maintaining over 700,000 social homes and managing around 11,000 properties for local and central government. With a workforce of over 5,400 employees and a national presence, Mears plays a vital role in supporting communities across the country

About the role

The Customer Success Manager is a key role to manage customer and colleague engagement within our contract.

You’ll already be customer focused, passionate about service, a confident communicator, active in your local community and have attention to detail. You’ll be used to positively influencing others, delivering training, working to regulatory requirements (in our case with the Housing Regulator and Housing Ombudsman) and working to meet key performance indicators to provide a high-quality service, providing residents with a positive customer experience whilst giving something back to our communities through social value activities.

As a minimum, you’ll have a recognised customer or business qualification, be educated to A level standard or above and have current experience working in a customer led role.

Principle Accountabilities:

Complaint Management
Management of Community Investment/Social Value
The Customer Success Manager will work closely with the contract lead to embed the Mears approach to customer experience, engagement and social impact, taking account of specific client and contract requirements.
Conduct monthly customer contract performance reviews to ensure KPI’s are being met, compliance against agreed policies & procedures & support continuous improvement
Ensure all customer related policy, process and procedures are defined, embedded and adhered to by the contract
Accurately use business systems to log, update and process customer within a timely manner
Build and maintain strong relationships with the client/partner, local community and related associations, governing bodies and third parties
Manage effective customer/client communications, promoting positive stories
Manage effective customer communications
Deliver bespoke customer training and induction training to all contract colleagues
Embedding learning action plans to drive continuous improvement across the contract

Role Criteria:

Previous customer service experience
IT literate
Experience in complaint handling
Experience in overseeing customer engagement events
Line Management experience
Excellent communication skills
Strong presentation skills, attendance at internal and external meetings
Customer focused
Full Driving licence
Ability to build relationships
Ability to manage complex situations
Strong influencing and negotiation skills
Ideally have experience of working in social housing with a good understanding of repairs and maintenance

Benefits we can offer you.

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Car allowance

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

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