Customer support representative Work, Jobs in Mountain Ash, Rct (with Salaries)

Deputy Manager
Iceland —Mountain Ash
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service
Nebula Promotions —Cardiff
- Full-time
- Bilingual
- Spanish
- Customer service
- Free parking
- Referral programme
Quick apply
9d
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Contact Service Representative
Blaenau Gwent County Borough Council —Blaenau Gwent
- £26,824 - £28,598 a year
- Full-time
- Customer service
- IT
- Communication skills
1d
Operational Support Officer
HM Courts and Tribunals Service —Cardiff
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
7d
Customer Service Representative
William Hill —Brecon
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Dig Operative
M Group —Treharris
- £29,742 - £31,841 a year
- Overtime
- Employee assistance programme
- Employee discount
6h
Customer Service/Sales Representative
Family First Professionals —Cardiff
- From £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
14d
Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- Full-time
- Microsoft Office
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
7d
Shift Lead
B&Q —Bridgend
- £14.50 an hour
- Part-time
- Annual leave
- Employee assistance programme
Customer Accounts Representative
Admiral —Cardiff
- Organisational skills
- Banking
- Annual leave
Customer Development Representative - Wales005
CPM UK —Bridgend
- £13.59 an hour
- Part-time
- Microsoft Excel
- Sales
Quick apply
Commercial Finance Analyst - Remote
Morgan Advanced Materials —Swansea
- Full-time
- Remote
- Management
Client Support Representative
Azets —Cardiff
- Full-time
- Microsoft Office
- Communication skills
Quick apply
5d
Sales and Customer Service Representative
CN Limited —Pontnewydd
- Weekend availability
- Hospitality
- Bar
- Customer service
- Referral programme
Quick apply
6d
Community Fundraising Officer
Hope Rescue —Llantrisant
- £25,000 a year
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Claims Executive - Commercial & Schemes
Howden Group Holdings —Swansea
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Supplier Manager
Welsh Water —Newport
- £74,700 a year
- Hybrid work
- Continuous improvement
- Contracts
- Negotiation

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customer support representative jobs near mountain ash, rct

Deputy Manager

Iceland -
Mountain Ash

Apply Now

Job details

Full-time
£31,080 a year

Benefits

Employee discount
Referral programme

Qualifications

Team management
Retail management
Leadership
Communication skills

Full job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
Focus on delivering great availability and cost controls through excellent processes.
Create a culture of "sell a £, save a £" to maximise store sales and profit.
Deliver on all agreed KPIs.

Engage, develop & retain great people:

Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
Foster an inclusive culture where everyone can be their best at work.
Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right:

Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
Ensure all cash handling and security policies and processes are fully implemented in the store.
Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
Ensure legal compliance across all areas to minimise any risk to the business.
Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

Lead by example to get the best from the team and provide the best service to customers.
Be approachable and respectful to customers and colleagues.
Work together with enthusiasm and take action to reduce waste.
Show consideration for the business and its people.
Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
Communicate effectively, having regular conversations and listening to understand.
Plan in advance, prioritising key tasks and activities.
Set the pace of the team by being hands-on to deliver a great store.
Solve problems by making the right decisions for the store.
Coach the team by asking the right questions to drive performance and help them be their best.
Delegate tasks at the right time to the right colleagues.
Motivate the team to deliver consistent operational standards.

Required skills & experience:

Proven experience in a retail management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage priorities.
Customer-focused with a passion for delivering outstanding service.
Strong problem-solving and decision-making abilities.
Flexibility to work across different stores.

What We Offer:

15% discount in all Iceland and The Food Warehouse stores.
33 days holiday (including Bank Holidays).
Christmas vouchers – increasing with length of service.
Refer a Friend scheme.
Christmas saving schemes.
Long service awards.
Option to join a healthcare plan.
Grocery Aid for free and confidential financial, emotional and practical support.
Clear career pathways with opportunities for development and progression.
A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

#LI-DG1

Apply Now

Refine Your Search

customer support representative jobs in mountain ash, rct

Deputy Manager

Customer Service Representative

Customer Service

Customer Service Representative

Customer Contact Service Representative

Operational Support Officer

Customer Service Representative

Dig Operative

Customer Service/Sales Representative

Customer Service Representative

Operational Support Officer

Shift Lead

Customer Accounts Representative

Customer Development Representative - Wales005

Commercial Finance Analyst - Remote

Client Support Representative

Sales and Customer Service Representative

Community Fundraising Officer

Claims Executive - Commercial & Schemes

Supplier Manager

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