Court manager Work, Jobs in Nazeing, Ess (with Salaries)

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Burson Global —London
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Victim Liaison Officer

Crown Prosecution Service -
St Albans

Apply Now

Job details

Permanent | Part-time | Full-time
£32,110 - £34,280 a year
1 day ago

Benefits

Cycle to work scheme
Flexitime
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Presentation skills
Partnership building
Signposting to community resources

Full job description

Details

Reference number

474057

Salary

£32,110 - £34,280

+ £1,050 RRA (St Albans)

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

CPS - Thames & Chiltern

Type of role

Other

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Reading, St Albans

About the job

Job summary

Service to victims is a priority for the CPS, with a key focus on improving the experience of victims through the Criminal Justice System. This role will support the delivery of the CPS service to victims of crime.

The purpose of this role is to provide a high-quality service to victims of crime through effective verbal and written communications, in particular: handling telephone calls, writing letters/emails to victims arranging and, in some cases, supporting meetings between victims and the CPS. As a victim liaison officer, you will need to manage sensitive and challenging communications with victims and engagement with internal/external stakeholders. The ability to be empathetic, communicate information clearly, be sensitive, and professional are essential to the role and to act in line with the CPS values and Victim Service Standards.

You will need to engage and communicate with key Criminal Justice Partners on a regular basis to maintain effective and productive partnerships, and ensure victims experience a joined-up criminal justice system. This will also include signposting victims to the appropriate contacts or service support providers so that their needs and welfare remain central to the process.

You will be responsible for helping victims of crime to understand the role of the CPS and the wider criminal justice system, including the legal procedures and their rights within the system and Victims Code of Practice.

In this post you will be working within the Rape and Serious Sexual offences case work division and working under the Bereaved family Scheme.

The Crown Prosecution Service is based in England and Wales. If youre applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. Theres no guarantee that we will grant this approval.

You must be aged 18 starting in this role. The expected start date is approximately 812 weeks after the application closing date. Candidates are expected to commence employment as soon as possible following the expiry of their notice period. Requests for significantly later start dates may not be accommodated.

Job description

Your roles and responsibilities:

Draft well written communications to victims of crime, addressing all relevant issues in plain English without the use of jargon. Correspond with victims within the prescribed timescales.
Manage own case load, ensuring that victims entitled to an enhanced service are appropriately prioritised.
Brief staff leading meetings with victims to ensure that they are fully aware of all relevant issues enabling effective engagement.
To attend meetings with victims and capture notes of the meeting where applicable.
To support the needs of the victim, the VLO will communicate sensitively, effectively and without jargon, to respond to victims queries, making sure each caller has the information they need. The VLO will answer telephone calls and respond to contact within a reasonable timeframe, and if the VLO is unable to help the caller, they will signpost them to an appropriate contact point.
The Victim Liaison Officer (VLO) will be an excellent communicator - in person, over the phone and in writing. They will demonstrate and role model our communication and service standards with victims and embody our values of openness and honesty, professionalism, and integrity.

A copy of the full job description is attached.

Person specification

To be eligible to apply, you need to have:

Customer service experience

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Working Together
Managing a Quality Service

Benefits

Alongside your salary of £32,110, Crown Prosecution Service contributes £9,302 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

You can do impactful, purposeful work thats making a difference to your local communities.
You are able to learn and grow, with access to the right opportunities and resources.
We care about your wellbeing.
We want you to feel valued, trusted and included.

We also offer the following range of benefits:

Civil Service contributory pension of up to 28.9%
25 days leave, increasing to 30 days after 5 years
£350 each year to spend on personal development
lawyer training programme for all new prosecutors
an extra privilege day to mark the King's birthday
competitive maternity, paternity and parental leave
flexible working including flexitime, and a family friendly approach to work
Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact [email protected].

The Crown Prosecution Service has fixed rates for its Executive Officer grade a developing rate (the starting salary) and a spot rate (the maximum salary). Applicants typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms youre performing the role to a satisfactory standard.

If youre joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time youve already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay theres no guarantee that you can retain these when you transfer.

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Recruitment process

The recruitment process consists of an online application interview and assessment. These are expected to take place from 1st - 9th September 2026.

Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact [email protected].

You should keep these dates free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

Assessment

We ask you to complete an assessment as part of the recruitment process for this role. We will provide details immediately before your interview.

Behaviours

You are asked to complete a statement of no more than 250 words for each of the following behaviours, setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements:

Communicating and Influencing - Lead Behaviour
Working Together
Managing a Quality Service

In addition, you need to demonstrate the following experience required for this role:

Customer service experience

You also need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour Communicating and Influencing first. If the standard on this behaviour isnt met, the other behaviours wont be considered and your application wont progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

Interview/Assessment

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against EO level in the Civil Service success profiles behaviours framework. We are assessing three behaviours at interview / assessment stage:

Communicating and Influencing interview
Managing a Quality Service interview
Working Together interview and assessment

Essential Experience - assessed at interview and assessment

Customer service experience

Youre not required to upload your CV. However, when submitting your application there is a CV section. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it wont be assessed.

Its your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

Strengths

Strengths are tested at interview stage - the strengths tested are not shared before the interview.

Other

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

Please note that the CPS is unable to offer visa sponsorship. Therefore, if you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role.

Clearance

If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form, and nationality and immigration questionnaire.

If you're a Crown Prosecution Service member of staff, you wont need to do a Disclosure and Barring Service check as you already hold this clearance.

The job youre applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesnt apply. Youre required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that havent been disclosed.

Reserve list

If you're recommended by the selection panel but not appointed to the current vacancy, youre put on a reserve list for 12 months. You may be offered another Victim Liaison Officer post in the CPS if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.

Fraud check

The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after theyve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details name, National Insurance number and date of birth are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.

The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database.

Civil Service Commission

If youre dissatisfied with the recruitment process and wish to make a complaint, please contact [email protected] with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page Recruitment Complaints - Civil Service Commission

Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Rachel Seagraves
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team