Civil supervisor Work, Jobs in Nether Alderley, Chs (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
13d
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
HSE Officer
Senior Bird Bellows —Congleton
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
Quick apply
6d
Civil Manager
TEC Installations LTD —Wythenshawe
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Free parking
Quick apply
6d
Community Phlebotomist
Manchester University NHS Foundation Trust —Sale
- £25,272 a year
- Part-time
- Nursing home
- University
- AI
9d
Cleaning Supervisor
ISS Facility Services —Knutsford
- £15.51 - £15.52 an hour
- Monday to Friday
- Leadership
- Communication skills
- Free parking
- Gym membership
9d
Community Payback Supervisor - Winsford
HM Prison & Probation Service —Winsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
4h
Complaints Handler - Maternity Cover
Metro Rod —Macclesfield
- £27,839 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
13d
Community Specialist Practitioner Student
Manchester University NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Nursing
- University
- AI
6d
Partnering Stores Supervisor
Huws Gray Group —Northwich
- Team management
- Annual leave
- Employee discount
13d
Community Payback Supervisor - Widnes
HM Prison & Probation Service —Widnes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
4h
Working Ganger
PKB Civils Ltd —Rochdale
- £20 - £30 an hour
- Full-time
- Management
- Supervising experience
- Driving
Quick apply
13d
360 Operator / Yardsperson
Selwood Limited —Stoke-on-Trent
- £38,515 a year
- Maintenance
- Driving
- Travel
- Free parking
- Annual leave
Quick apply
General Foreman
Kier Group —Warrington
- Full-time
- Supervising experience
- Travel
- Construction
- Flexible schedule
10d
Security Team Member
University of Derby —Buxton
- £25,802 - £30,569 a year
- Full-time
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Support Services Supervisor
ISS Facility Services —Macclesfield
- £13.49 an hour
- Organisational skills
- Leadership
- Communication skills
Healthcare Scientist Support Worker/ Medical Laboratory Assistant
UK Health Security Agency —Manchester
- £25,651 - £27,220 a year
- Part-time
- Laboratory experience
- Presentation skills
- Data entry
6d
Works Delivery Manager - Wigan
CML —Wigan
- Civil engineering
- Construction
- Paid training
- Employee assistance programme
Quick apply
Specialist Equipment Centre Operative
Selwood Limited —Stoke-on-Trent
- £30,945 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sterile Services Supervisor
Steris —Manchester
- £30,134 a year
- Overtime
- IT
- Annual leave
Quick apply

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Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year
13 days ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 12 days ago

Closing date: 06/07/2026

Job reference: GR1594720MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

civil supervisor jobs in nether alderley, chs

Out of hours Contact Centre Supervisor

Customer Care Agent

HSE Officer

Civil Manager

Community Phlebotomist

Cleaning Supervisor

Community Payback Supervisor - Winsford

Complaints Handler - Maternity Cover

Community Specialist Practitioner Student

Partnering Stores Supervisor

Community Payback Supervisor - Widnes

Working Ganger

360 Operator / Yardsperson

General Foreman

Security Team Member

Support Services Supervisor

Healthcare Scientist Support Worker/ Medical Laboratory Assistant

Works Delivery Manager - Wigan

Specialist Equipment Centre Operative

Sterile Services Supervisor

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