Senior technical support Work, Jobs in New Alresford, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
13d
Shared Services IT Support Lead
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Management
- Customer service
- ERP systems
- Annual leave
6d
Opportunities at TCS - Satellite Communications Technician
Serco Plc —Bordon
- Call to connect
- Microsoft Office
- Employee assistance programme
Business Intelligence Manager (Property Services)
Hampshire County Council —Winchester
- £65,895 - £73,902 a year
- Hybrid work
- Communication skills
- Flexible schedule
7d
Senior Infrastructure Consultant
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- Azure
- Mentoring
- IT
7d
Senior IT Technician
Intouch Tech (UK) —Aldershot
- £38,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
12d
Senior M365 Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
15h
Senior Copywriter
LeMieux Ltd —Romsey
- Full-time
- Sales
- In-person
- AI
Quick apply
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Senior Tech Support Specialist
Entrust —Whiteley
- Full-time
- Hybrid work
- Computer Science
- English
- Microsoft Office
Procurement Buyer
Montezuma's Chocolates —Chichester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
Senior Project Manager
Landmarc Support Services —Liss
- £59,800 - £65,955 a year
- Full-time
- Project management
- Driving
- Travel
- Employee discount
Management Information Systems Project Lead
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £60,000 - £65,000 a year
- Full-time
- CRM software
- Project management
- Software development
- Free parking
- Employee assistance programme
Quick apply
3d
Technical Account Manager
DXC Technology —Farnborough
- Full-time
10d
Business Development Manager (BDM) IT
Technology Transformation Group —Basingstoke
- Up to £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- IT
- Free parking
- Work from home
Quick apply
4d
Senior Trainer
Network Rail —Basingstoke
- £46,701 - £63,294 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
12h
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Hampshire) —Havant
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
3d

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent
13 days ago

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior technical support jobs in new alresford, ham

Senior Service Desk Engineer

Shared Services IT Support Lead

Opportunities at TCS - Satellite Communications Technician

Business Intelligence Manager (Property Services)

Senior Infrastructure Consultant

Senior IT Technician

Senior M365 Platform Engineer

Product Analyst (Finance Applications)

Digital Analytics Specialist

Senior Copywriter

Regional Operations Manager

Senior Tech Support Specialist

Procurement Buyer

1st/2nd Line IT Support Engineer - Farnborough

Senior Project Manager

Management Information Systems Project Lead

Technical Account Manager

Business Development Manager (BDM) IT

Senior Trainer

Data Analyst (Part-Time – 1 Day Per Week)

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