Collection agent Work, Jobs in New Brighton, Msy (with Salaries)

Customer Agent (Full Time Office Based)
ACI-UK —Blackpool
- £27,400 a year
- Full-time
- Microsoft Word
- Customer service
- English
- Sick pay
Quick apply
Leasehold and Tenancy Services Officer
The Riverside Group —Liverpool
- £35,370.88 - £38,923.44 a year
- Weekend availability
- Analysis skills
- Communication skills
6d
Property Manager
Tick Property Group —Liverpool
- From £28,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- In-person
Quick apply
Call Centre Agent
Churchill Recovery Solutions —Knowsley
- Up to £25,000 a year
- Part-time
- Hybrid work
- Management
- Customer service
- IT
Quick apply
Mortgage and Protection Advisor
Karl Tatler Estate Agents —Wirral
- £40,000 - £45,000 a year
- Full-time
- Basic maths
- Financial services
- In-person
Quick apply
13d
Junior Asset Manager
FI Real Estate Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
5d
Debt Recovery Field Agent
DCBL —Runcorn
- £30,000 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
1d
DEPUTY STORE MANAGER-LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Sales
- Presentation skills
Quick apply
4d
Accounts Apprentice (AAT Level 3)
Genetix Limited —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Excel
- Accounting
- QuickBooks
Quick apply
11h
Chinese Speaking Credit Controller
Sykes Seafood Limited —Warrington
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
8h
Senior Commercial Property Surveyor
Grosvenor Group —Chester
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
14d
Letting Agent
The Letting Experts —Fylde
- £70,000 - £100,000 a year
- Remote
Quick apply
Logistics Team Leader
Northgate Vehicle Hire —Bolton
- £29,371 a year
- Employee discount
Quick apply
8d
Commercial Property Surveyor - Asset Management (Maternity Cover)
Grosvenor Group —Chester
- Full-time
- Hybrid work
- Communication skills
14d
Energy & Utilities Engineer
Vantive —Liverpool
- Project management
- Mechanical knowledge
Solicitor - Family
JMW Solicitors —Liverpool
- Full-time
- Hybrid work
- Business development
- Analysis skills
- IT
Quick apply

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Leasehold and Tenancy Services Officer
The Riverside Group —Liverpool
Proactively engaging with customers to inform them of their role and provide customers with relevant information. Full drivers licence and access to a vehicle.
£35,370.88 - £38,923.44 a year
6d
Leasehold Officer - 9 Month Contract
Torus —St Helens
Full UK driving licence and access to a vehicle for business use desirable. Act as the main point of contact for leaseholders, shared owners, Rent to Buy…
£35,223 a year
4d

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Customer Agent (Full Time Office Based)

ACI-UK -
Blackpool

Quick apply

Job details

Full-time
£27,400 a year

Benefits

Casual dress
Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service
English
Negotiation

Full job description

Are you a confident communicator with a passion for helping customers through challenging financial situations? We’re looking for motivated individuals to join our team as a Customer Agent within a regulated debt resolution environment.

ACI-UK is part of Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

Who are we looking for...

Agents who will maintain high quality standards in every customer interaction, proactively identifying issues and problem solve to achieve the right outcome. While consistently exceeding individual and team KPIs, performance, and productivity targets.

You will need to be available for the induction programme as per below:

Monday 10th August to Friday 18th September 9am-6pm (Monday-Friday only).

After the induction, the working pattern for this role will be 40 hours per week, alternating early (8AM-5PM) and late (10AM-7PM) weeks plus 1 in 4 Saturday mornings (9AM-1PM).

So, what will your day-to-day look like?

Utilising our telephony, email, SMS and other digital systems to communicate with customers
Be the first point of contact for our customers in arrears, holding conversations to understand the root causes of financial difficulty
Negotiating affordable and sustainable payment plans, taking into account customers personal circumstances
Signposting customers to free and independent money advice organisations, or internal support services for assistance on resolving indebtedness or personal difficulty
Operating in compliance with FCA conduct rules, Consumer Duty principles and broader regulations including the Data Protection Act and GDPR
Demonstrating our ‘customer first’ approach by taking ownership and finding the right customer outcome, first time
Embracing your own personal development plan, being responsive to coaching and feedback to broaden your skills
Continuously training and upskilling to understand the end-to-end litigation process, providing clear and concise next steps for our customers

Does this sound like you?

Inbound or outbound contact centre experience is desired
Experience of working in a regulated/FCA/SRA environment is beneficial but not essential
Exceptional active listening skills and good attention to detail
Negotiating and influencing skills
High levels of emotional intelligence

The Application Timeline

A first stage video call with the internal recruitment team (15-minute call).
A second stage interview with the ACI-UK Management Team.

If you do not receive a response after 2 weeks of applying, please assume you have been unsuccessful as we are likely to experience a high volume of applications.

What’s In It For You

£27,400 + up to 20% of your annual salary, paid as a bonus quarterly
This role is based at our Blackpool office (Whitehills Business Park)
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation
And many more benefits to support your wellbeing and professional development

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a Right to Work, DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Type: Full-time

Pay: £27,400.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Blackpool FY4 5LW: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you able to complete the induction Monday-Friday from Monday 10th August to Friday 18th September?

Experience:

Inbound and Outbound Call: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

collection agent jobs in new brighton, msy

Customer Agent (Full Time Office Based)

Leasehold and Tenancy Services Officer

Property Manager

Call Centre Agent

Mortgage and Protection Advisor

Junior Asset Manager

Debt Recovery Field Agent

DEPUTY STORE MANAGER-LIVERPOOL

Accounts Apprentice (AAT Level 3)

Chinese Speaking Credit Controller

Senior Commercial Property Surveyor

Letting Agent

Logistics Team Leader

Commercial Property Surveyor - Asset Management (Maternity Cover)

Energy & Utilities Engineer

Solicitor - Family

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