Line support Work, Jobs in New Forest, Ham (with Salaries)

First Line Support Agent
Twenty7Tec —Bournemouth
- £26,500 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Food and Beverage Assistant
New Park Manor Hotel —Brockenhurst
- £12.71 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
Quick apply
Customer Service Administrator
Wessex Lifts —Romsey
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Sick pay
Quick apply
6d
Junior Consultant
Simplify Consulting —Southampton
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Project management
- Presentation skills
- Life insurance
Quick apply
5d
Mozzo Technical Service Administrator
Mozzo Coffee —Southampton
- £22,400 a year
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
6d
Room Attendant
Hotelcare —Romsey
- £13.50 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
Radiology Department Assistant
MEDICANA WINCHESTER CLINIC —Winchester
- £26,436 a year
- Full-time
- BLS Certification
- Data entry
- IT
- Free parking
- Annual leave
Quick apply
Youth Worker - Young Refugee Project
Rural Refugee Network —Portsmouth
- £16,860 - £30,800 a year
- Part-time
- Hybrid work
- English
- Working with children
- Mentoring
Quick apply
6d
HR Officer
Wonderseekers —Winchester
- £32,000 a year
- Part-time
- Microsoft Outlook
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
Project Coordinator - Young Refugee Project
Rural Refugee Network —Portsmouth
- £16,860 - £30,800 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- English
Quick apply
6d
F&B Assistant
Leonardo Royal Hotel Southampton Grand Harbour —Southampton
- Hotel
- Referral programme
Quick apply
Company Secretarial Administrator
Innovus —Sway
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Contracts Coordinator
Precast Structural Solutions Ltd. —Southampton
- £28,000 - £32,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Despatch Assistant
Amberley Labels —Blandford Forum
- Full-time
- Computer literacy
- Free parking
- Employee discount
Quick apply
7d
Production Operative
British Pepper & Spice Ltd —Eastleigh
- £12.88 - £12.94 an hour
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Criminal Law Paralegal
Renshaw Derrick & Co. —Bournemouth
- Full-time
- Microsoft Word
- Microsoft Office
- Bachelor's degree
Quick apply
7d
Waking Night Residential Care Worker
Aurora Pathways —Nether Wallop
- £25 an hour
- Full-time
- Childcare
- Working with children
- In-person
Quick apply
10d
Support Worker
Milestone Support Services Ltd —Southampton
- £12.89 - £13.40 an hour
- Weekend availability
- No experience needed
- Annual leave
Quick apply
14d
Project Administrator
AGSE Global Services UK Ltd —Poole
- £26,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Intensive Support Worker - Southampton
PBS4 —Southampton
- £15.68 - £15.69 an hour
- Temporary
- Travel
- IT
- Paid training
- Annual leave
Quick apply

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First Line Support Agent

Twenty7Tec -
Bournemouth

Quick apply

Job details

Permanent | Full-time
£26,500 a year

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme

Qualifications

Jira
Software troubleshooting
Salesforce
GCSE
Technical support
Zendesk

Full job description

Twenty7tec transforms financial advice through technology. We partner with businesses of all sizes who share our ambition to simplify, streamline and digitise financial services in the mortgage and wealth markets. All our partners are different, so our technology can be customised to meet both the needs of the business and the needs of the client. As such, we need talented people to join our growing team and are excited we have new opportunities to do so.
We now have an exciting opportunity for a First Line Support Agent to join our friendly team.
The First Line Support Agent is a vital customer-facing role responsible for acting as the primary point of contact for all technical and product inquiries across the Twenty7tec platform. This role involves triaging
incoming support requests, resolving initial user queries, providing guidance on platform functionality, and ensuring seamless communication between the customer and internal technical teams. The impact of this role is fundamental to delivering an exceptional first impression, driving high levels of customer engagement, and ensuring the swift and professional resolution of day to day operational queries.

About Us
The power and benefits of great financial advice are unquestionable. Twenty7tec, through our RESEARCH platform, is committed to designing and building exceptional technology that supports mortgage, protection, and wealth advisers in delivering exceptional client outcomes. Our technology is used by advisers, lenders, product providers, and financial institutions to underpin the effective delivery of financial advice to millions of consumers in the UK. On a daily basis, over 16,000 mortgage, protection and wealth advisers utilise our platform.

Twenty7tec is a diverse employer, and we understand that everyone is unique. If you require additional information or reasonable adjustments to help you with your application or interview, we would be very happy to assist. If your application is successful and you are invited to an interview, we will provide you with an information sheet giving insight into our interview process, so you know what to expect.

Recruitment Process
Applications for this role may require a short online assessment to establish competency in certain skill areas. If your application is successful, you will be invited to a short telephone screening call with a member of our HR team. This is an informal conversation to find out a little more about you and your expectations ahead of potentially moving on to a formal interview. If you are invited to an interview, this may be carried out at our Bournemouth office, or online via a video call depending on your location. Interviews are conducted with the line manager for this role. A second interview may be required depending on the specific job role and may be attended by a member of senior management where required. Don’t worry though, we’re all very friendly!

About You
You will have:

GCSE in English and Maths at Grade C (or equivalent)
Previous experience in a customer-centric technical support or helpdesk environment, ideally within the SaaS or FinTech sectors.
Proven track record of working within a fast paced environment, managing high volumes of incoming tickets via phone and email.
Experience working toward and consistently meeting structured Service Level Agreements (SLAs) and individual performance KPIs.
Proficiency with industry-standard ticketing systems and CRM tools such as Zendesk, Jira Service Management, or Salesforce would be advantageous.
Demonstrable experience in software troubleshooting and the ability to diagnose root causes before escalating to senior technical teams is desirable.

Job responsibilities

● Act as the first point of contact for clients via phone and email, ensuring all tickets are logged accurately and responded to within agreed Service Level Agreements (SLAs).
● Perform initial troubleshooting and conduct in-depth investigations for user-reported issues, identifying whether problems relate to user error, configuration settings, or potential system bugs.
● Provide high-quality guidance to users on the navigation and effective use of the Twenty7tec platform, ensuring they can leverage key features and workflows.
● Identify and report inaccuracies in data, processes, or systems through established internal channels and processes to ensure data integrity and operational excellence.
● Maintain precise and detailed information for every support ticket, ensuring high-quality data for management reporting and strategic decision-making.
● Proactively manage personal ticket queues to consistently meet or exceed Key Performance Indicators (KPIs), specifically focusing on First Response Time, First Contact Resolution, and Customer Satisfaction (CSAT) scores amongst others.
● Foster customer trust and loyalty by serving as a responsive, empathetic primary point of contact and managing expectations through clear updates during the resolution process.
● Articulate complex technical issues in a clear, professional, and accessible manner for non-technical customers.
● Internally feed back common queries and resolutions to contribute to the internal and external Knowledge Base, helping to drive customer self-service.
● Exhaust investigation at First Line of support before gathering all necessary information (screenshots, reproduction steps, etc.) for complex issues to escalate to the 2nd Line Support team.
● Maintain an in-depth understanding of the Twenty7tec platform’s features and updates to provide proactive "how-to" guidance to customers.
● Participate in internal feedback loops by reporting recurring user pain points to help influence the development roadmap.

The above is not an exhaustive list of duties and you will be expected to perform additional or other duties as necessary to meet the needs of the business.

You'll be joining a company that looks after its people. Twenty7tec is currently ranked as a "Best Technology Company" to work for and holds the 'Good Business Charter' official accreditation

Flexible working location (Hybrid)
Increase on length of service up to a maximum of 28 days holiday plus bank holidays
Enhanced Maternity and Paternity Leave
Pension scheme
Death In Service Insurance
Financial coaching and salary advance platform
Access to Employee Wellbeing and Reward platform
Cycle to work scheme
Learning and development opportunities
Wellbeing programme, including access to Mental Health First Aiders
Health care plan (dependent on length of service)
Dog-friendly office
In-person and remote social events throughout the year
Salary £26,500 GBP

Job Types: Full-time, Permanent

Pay: £26,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Health & wellbeing programme
Life insurance
Referral programme

Work Location: Hybrid remote in Bournemouth BH8 8EZ

Quick apply

Refine Your Search

line support jobs in new forest, ham

First Line Support Agent

Food and Beverage Assistant

Customer Service Administrator

Junior Consultant

Mozzo Technical Service Administrator

Room Attendant

Radiology Department Assistant

Youth Worker - Young Refugee Project

HR Officer

Project Coordinator - Young Refugee Project

F&B Assistant

Company Secretarial Administrator

Contracts Coordinator

Despatch Assistant

Production Operative

Criminal Law Paralegal

Waking Night Residential Care Worker

Support Worker

Project Administrator

Intensive Support Worker - Southampton

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