Technical advisor Work, Jobs in New Forest, Ham (with Salaries)

Technical Sales Advisor
Burlen Ltd —Salisbury
- £28,337.36 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
10d
IT Service Delivery Specialist
McCarthy & Stone —Bournemouth
- Up to £30,000 a year
- Full-time
- Organisational skills
- IT
- In-person
- Employee assistance programme
Quick apply
Technical Security Advisor
Procode Technology Limited —Eastleigh
- £60,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
Junior Cyber Security Consultant
Redbay —Portsmouth
- £31,000 - £42,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
- Work from home
- Gym membership
4d
Cyber Software Engineer
Roke Manor Research Limited —Romsey
- Linux
Sales Advisor
Glow Green Ltd —Bournemouth
- £45,000 - £65,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Annual leave
- Employee discount
Quick apply
5d
Tax Junior
Lester Aldridge —Bournemouth
- Accounting
- Communication skills
- Tax experience
12d
Historic Environment Adviser
Forestry Commission —Lyndhurst
- £33,854 a year
- Full-time
- Microsoft Office
- Presentation skills
- IT
Brand & Campaigns Lead
Ocean Infinity —Southampton
- Up to £45,000 a year
- Part-time
- Marketing
- Communication skills
- Marketing
5d
BIM Co-Ordinator
ADAM Architecture —Winchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Solution Consultant
Benifex —Southampton
- Remote
- Sales
- Human resources
- Communication skills
- Employee assistance programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southampton
- £3,800 a month
- Full-time
- Sales
Quick apply
Parts Co-ordinator
Hampshire Garden Machinery Limited —Romsey
- £28,000 - £38,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Store discount
Quick apply
HR Advisor (Staff Development)
City of Portsmouth College —Portsmouth
- £21,482.32 - £30,248.30 a year
- Part-time
- English
- Microsoft Office
- Human resources
- Free parking
- Annual leave
Quick apply
10h
Cyber Security Consultant
Redbay —Portsmouth
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Gym membership
3d
Employee Benefits Administrator
Beever and Struthers —Solent
- Hybrid work
- Time management
5d
SALES EXECUTIVE
Verisure Services (UK) Limited —Southampton
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Cyber Software Engineer
Roke —Romsey
- Full-time
- Linux
Warranty Administrator
Snows Group —Bournemouth
- £32,000 a year
- Full-time
- Employee assistance programme
- Referral programme
17h

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Technical Sales Advisor

Burlen Ltd -
Salisbury

Quick apply

Job details

Permanent | Full-time
£28,337.36 a year
13 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Sales
Customer service
Maintenance
Mentoring
Organisational skills
IT
Communication skills
Mechanical knowledge
Technical sales

Full job description

Are you looking to work for a successful family business, which is an established manufacturer in the Classic Automotive sector? Come and join the team at Burlen Ltd!

Burlen is committed to supporting the successful candidate through a comprehensive training and development programme. Full training will be provided on our products, systems, restoration services, and customer service processes. The programme includes structured onboarding, hands-on product training, mentoring from experienced team members, and ongoing development to build technical knowledge and confidence within the role.

Previous experience in a similar role is beneficial; however, candidates with a strong interest in automotive engineering, excellent customer service skills, and a willingness to learn will be fully supported in developing the knowledge required to succeed.

Job Purpose:

To provide exceptional customer service and technical support to retail and trade customers, ensuring accurate order processing, effective product advice, and the promotion of Burlen products and services. The role requires a strong understanding of automotive and mechanical components, excellent communication skills, and a commitment to delivering a high-quality customer experience.

Key Responsibilities:

Customer Service & Sales:

Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels.
Provide technical advice and product guidance to retail and trade customers, supporting informed purchasing decisions.
Promote relevant products, upgrades, and alternative solutions to maximise sales opportunities and customer satisfaction.
Advise customers on restoration services, product availability, lead times, and returns procedures.
Maintain a high standard of customer service at all times.

Order Processing:

Accurately enter customer orders onto the company computer system.
Process customer orders efficiently through to completion.
Proactively communicate any order delays, stock shortages, or unavailable parts to customers.
Ensure all customer records and order information are maintained accurately.

Technical Support:

Develop and maintain detailed knowledge of Burlen products and services.
Provide technical assistance and troubleshooting support where appropriate.
Support and assist Sales Assistants in developing product and mechanical knowledge.
Liaise with the Marketing Department regarding technical information, product data, and customer feedback.

Internal Communication:

Transfer customer enquiries to the appropriate department when required.
Adhere to office procedures and workflow schedules relating to work passed to the Warehouse.
Escalate significant customer issues or concerns to the Customer Service Manager promptly.

General Duties:

Assist other departments during periods of increased workload.
Report unsafe working practices, hazards, or faulty equipment immediately.
Comply with all company policies, procedures, and terms and conditions of employment.

Knowledge, Skills & Experience:

Previous experience in a customer service, sales, or technical support environment.
Strong mechanical aptitude and understanding of automotive components.
Excellent verbal and written communication skills.
Ability to explain technical information clearly to customers with varying levels of knowledge.
Good IT skills and experience using order processing or CRM systems.
Strong organisational skills and attention to detail.
Ability to prioritise workload and work effectively in a fast-paced environment.

Desirable:

Experience within the automotive, engineering, classic vehicle, or parts supply industry.
Knowledge of carburettors, fuel systems, or restoration services.
Experience training or mentoring colleagues.

Key Performance Indicators (KPIs):

Prompt answering of incoming telephone calls with minimal abandoned calls.
Accurate and efficient processing of customer orders.
Achievement and maintenance of high customer service standards.
Timely and accurate response to customer emails and enquiries.
Effective escalation of issues requiring management attention.
Successful identification of upselling and cross-selling opportunities.
Maintenance of product knowledge and technical competence.
Positive customer feedback and resolution of customer enquiries.

Qualifications:

GCSEs (or equivalent) including English and Mathematics.

Desirable:

Technical, automotive, engineering, or mechanical qualification.
Customer service or sales-related qualifications

Pay: £28,337.36 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Experience:

Technical sales: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical advisor jobs in new forest, ham

Technical Sales Advisor

Customer Experience Advisor

IT Service Delivery Specialist

Technical Security Advisor

Junior Cyber Security Consultant

Cyber Software Engineer

Sales Advisor

Tax Junior

Historic Environment Adviser

Brand & Campaigns Lead

BIM Co-Ordinator

Solution Consultant

JUNIOR SALES ADVISOR

Parts Co-ordinator

HR Advisor (Staff Development)

Cyber Security Consultant

Employee Benefits Administrator

SALES EXECUTIVE

Cyber Software Engineer

Warranty Administrator

I want to receive the latest job alerts for technical advisor in new forest, ham

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