Application support engineer Work, Jobs in New Malden, Gtl (with Salaries)

Technical Support Engineer
DIGICO —Chessington
- Overtime
- English
- No degree
- Linux
12d
EUC Engineer
CGI —London
- Full-time
- Customer service
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IT Support Engineer
NetworkIQ —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Flexitime
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Native Mobile Application (iOS/Android) Developer - PerfectDraft
Anheuser-Busch —London
- Full-time
- APIs
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- AI
- Employee assistance programme
IT Support & Network Engineer
H-Tech —Croydon
- Full-time
- Customer service
- Windows
- Analysis skills
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3d
2nd Line Support Engineer
London Business School —London
- Analysis skills
- SharePoint
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- Annual leave
- Gym membership
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11d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
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.NET Application Support Engineer
Atos —Balham
- Hybrid work
- SQL
- Communication skills
- Annual leave
13d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
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Graduate Cloud Support Engineer
Acturis Ltd —London
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Work from home
Technical Support Engineer- London
Options Technology —London
- Full-time
- Azure
- Computer Science
- Project management
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6d
1st Line IT Support Engineer
Cleshar Contract Services —London
- £12.71 an hour
- Full-time
- Windows
- IT
- In-person
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11d
Application Support Engineer
Corpay —London
- Full-time
- Hybrid work
- SQL
- AWS
- APIs
- Life insurance
Frontend Engineer
nPlan —London
- £70,000 - £90,000 a year
- Hybrid work
- JavaScript
- APIs
- AI
- Flexible schedule
Support Engineer
Aforza —London
- Salesforce
- SQL
- JavaScript
- Annual leave
- Employee discount
6d
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
2nd/3rd Line Support Engineer
Cloud IT Limited —Watford
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
Quick apply
10d
DevOps Engineers
CGI —London
- Full-time
- DevOps
- Java
- Linux
Quick apply
Application Support Engineer, UK, OEX
Crypto.com —London
- Weekend availability
- Remote
- DevOps
- English
- Java
Quick apply
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
6d

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application support engineer jobs near new malden, gtl

Technical Support Engineer

DIGICO -
Chessington

Apply Now

Job details

Full-time
12 days ago

Qualifications

Soldering
English
Mac OS
Linux
Communication skills

Full job description

Job Specification

Team

Customer Support

Job Title

Technical Support Engineer, DiGiCo UK Limited

Reporting To

Support Team Leader

Direct Reports

None

Location

Chessington (UK)

Terms & Conditions

37.5 hours per week

Job Summary

To provide technical support to all DiGiCo, KLANG, Fourier Audio and DiGiGrid clients worldwide by telephone and email with a particular focus on Fourier Audio clients.
To provide technical training to engineers and distributors in the Chessington facility or by international on-site visits worldwide.
To visit and repair products worldwide.
To keep all provided databases up to date with your cases.
To process spare parts orders via ERP and arrange despatch where necessary.

Main Activities & Responsibilities

You will be responsible, along with your team members, for the support of DiGiCo, KLANG, fourier audio and DiGiGrid products, both existing and new releases.

This will include:

Email and telephone support worldwide
Visits to sites across the world for technical support as required
Order processing of sales spares orders and advance replacement parts
Despatch of sales spares and advance replacement from Chessington when necessary
Updating the company database with your clients (or any other software recording tools the company provides)
Participation in the weekend support rota as required
Stock control and auditing of spare parts in the Chessington site
Provide and host technical training sessions across the world for visiting engineers and distributors
Liaise with software/hardware teams on Technical Note creation and distribution
Generate case query reports for weekly review as required.

fourier audio:

Become the subject matter expert within the support team for all technical and operational issues with fourier audio products
Test and reproduce customer reported issues in-house
Acquire sound knowledge of popular VST plugins
Direct interaction with the fourier R&D team for field issues and product development

Other Features of the Job

37.5 hours per week, based in our offices in Chessington. Planned weekend support cover on rotation (approx. one weekend in ten)

Person Specification

Attributes

Essential

Desirable

Education & Qualifications

Formal education in the field of software / network technology or electronics

Degree in music technology or equivalent work experience.

Experience

Prior experience with AoIP audio formats (ideally with
Dante level 2 certification, Soundgrid)
Using and troubleshooting both macOS and Windows computers – both from a hardware and software perspective

Prior experience with DiGiCo products
Prior experience with DiGiGrid, KLANG or fourier audio products
Knowledge of Linux systems would be beneficial
At least three years of work experience in music technology

Practical & Intellectual Skills (inc. special knowledge)

Excellent analytical and problem-solving skills, with the ability to balance perfection and speed
Strong written and verbal communication skills in English
Thorough understanding of music production workflows in a live sound environment
Ability to work efficiently both independently and as part of a team

Second European language
Ability to read and interpret circuit diagram
Soldering skills

Company Values

Customer focussed
Innovative
Active team member
Honest
Dedicated

Circumstances

Good attendance record (this will not preclude a candidate with a disability)
Ability to work occasional overtime

To apply, please forward a CV and letter of application to [email protected]

Contract Type: 37.5 hours per week

Apply Now

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