Channel manager Work, Jobs in New Malden, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Studio Manager
The Hurlingham Club —Fulham
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
7d
Marketing Manager
Mercanta —Kingston upon Thames
- From £0.10 a year
- Full-time
- Spanish
- English
- In-person
Quick apply
3d
Shift Manager
Greggs —Carshalton
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Customer Assistant
M&S New Malden —New Malden
- £12.71 an hour
- Full-time
- Sales
- Communication skills
Quick apply
2d
Channel Account Manager, UK & Ireland
Exterro Inc —London
- Full-time
- Remote
- Up to 50% travel
- Marketing
- Business development
Quick apply
Business Development Manager (BDM)
Korea Foods Company —New Malden
- £40,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
4d
EMEA Channel Marketing Manager
Allspring Global Investments Holdings, LLC —London
- £800,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Channel Manager
IFS —London
- Full-time
- Hybrid work
- Sales
Quick apply
Influencer Manager
Dermalogica —Leatherhead
- £33,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
1d
Channel Manager
Varonis —London
- Sales
- Presentation skills
- Bachelor's degree
Senior Manager, Principal Communications & Strategic Engagements
Malala Fund —London
- £81,100 - £88,800 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- Organisational skills
Quick apply
9d
Omni-Channel Analytics Manager, Europe
Vuori, Inc —London
- Full-time
- Microsoft Excel
- Sales
- Marketing
Quick apply
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
CRM & Loyalty Manager
Cote Restaurants —Kensington
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Driving
Quick apply
10d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Portfolio Community & Events Manager
Urbanbubble —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Social media management
Quick apply
10d
Channel Partner Manager UK
monday.com —London
- Full-time
- Hybrid work
- Sales
- Public speaking
- Travel
Quick apply
Care Home Quality Improvement Manager
Excelcare Holdings —Bromley
- Up to £66,462 a year
- Full-time
- Hospital
- Care experience
- Travel
- Free parking
- Employee discount
Quick apply
8d
[Korea Development Bank] Assistant Manager / Operations
Korea Development Bank —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

channel manager jobs in new malden, gtl

Zara Covent Garden Customer Experience Manager

Studio Manager

Marketing Manager

Shift Manager

Customer Assistant

Channel Account Manager, UK & Ireland

Business Development Manager (BDM)

EMEA Channel Marketing Manager

Channel Manager

Influencer Manager

Channel Manager

Senior Manager, Principal Communications & Strategic Engagements

Omni-Channel Analytics Manager, Europe

Resident Engagement Manager

CRM & Loyalty Manager

Head of Learning & Development

Portfolio Community & Events Manager

Channel Partner Manager UK

Care Home Quality Improvement Manager

[Korea Development Bank] Assistant Manager / Operations

I want to receive the latest job alerts for channel manager in new malden, gtl

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