Sales and customer service representative Work, Jobs in Newbury, Brk (with Salaries)

Customer Service/Sales Administrator
Emolice —Basingstoke
- £28,000 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
Quick apply
2h
Customer Service / Sales Support Clerk
Hutchinson Stop-choc —Reading
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
12d

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Customer Service/Sales Administrator

Emolice -
Basingstoke

Quick apply

Job details

Part-time
£28,000 a year
2 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Microsoft Excel
Customer service
Computer literacy
Logistics
Sales administration
Administrative experience

Full job description

About Us

The Mobile Sink Company manufactures and supplies mobile handwashing and portable sink units to customers across events, catering, construction, education and healthcare from our factory in Basingstoke. We are looking for an enthusiastic, dependable Customer Service and Sales Administrator to join our team on a part time basis.

The Role

You'll be a key member of the sales team and often the first point of contact for our customers by phone and email, supporting them from enquiry through quotation, order or hire, delivery, and after-sales care.

Because we run both a sales operation and a hire fleet, you'll need to be organised and adaptable, comfortable switching between processing a product order and coordinating a hire booking with delivery and collection dates.

Main Responsibilities

Customer service

Act as the primary contact for customers, handling enquiries by phone and email promptly and professionally
Assist customers with new and existing orders, deliveries, repairs, quality issues and warranty claims
Address and resolve customer complaints, escalating where necessary
Help customers with invoice queries and raise credit/refund applications when needed

Sales administration

Prepare and follow up quotations for both sales and hire enquiries
Process sales orders accurately and keep customers informed of progress
Handle requests for product information, availability and lead times

Hire administration

Set up hire agreements and process hire bookings, extensions and off-hires
Schedule and coordinate deliveries and collections with customers and our transport partners
Track hire fleet availability and flag upcoming returns
Record and process charges for damage, loss or late returns where applicable

General

Work closely with production, warehouse and accounts teams so that orders and hires run without interruption for the customer

About You

Essential

Previous experience in a sales administration, customer service or similar office role.
Confident, friendly communicator on the phone and in writing
Experience preparing and issuing customer quotations
Computer literate, comfortable working across email and business systems
Organised, with strong attention to detail and the ability to juggle multiple orders and bookings
Calm under pressure, with a genuine willingness to go above and beyond for customers

Desirable

Experience with a CRM or order management system
Experience in a hire, rental or logistics environment
2+ years' administration experience

What We Offer

Flexible working pattern
Company pension
Free on-site parking
A small, friendly team where you'll be trusted to get on with the job

Job Type: Part-time, Permanent

Schedule: Monday to Friday

Work Location: In person, Basingstoke RG24 8NU

Salary : 28k FTE pro rata

Pay: £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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