Customer service manager Work, Jobs in Newby Bridge, Cma (with Salaries)

Account Manager
Citrus-Lime Limited —Ulverston
- £30,000 - £40,000 a year
- Full-time
- CRM software
- In-person
- Leadership
Quick apply
1d
Field Sales Manager
Flatpay —Lancaster
- £25,440 - £100,000 a year
- Full-time
- No experience needed
- English
- Business development
- Free parking
Quick apply
Store Manager
Vision Express —Ulverston
- Customer service
- No experience needed
- Retail management
Head of Onboarding (12 Month Fixed-Term Contract)
Citrus-Lime —Ulverston
- From £45,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Deputy Manager
YHA England & Wales —Ambleside
- £31,101 - £34,875 a year
- Full-time
- Microsoft Word
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
Store Manager
INOV8 —Kendal
- £29,200 - £32,000 a year
- Weekend availability
- Social media management
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
Assistant Hotel Manager
TravelodgeHotels —Kendal
- £29,000 a year
- Part-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
Garden Centre Plant Area Manager
Bay View Gardens Limited —Carnforth
- From £35,000 a year
- Weekend availability
- Management
- Customer service
- Maintenance
- Store discount
- Employee discount
Quick apply
9d
Assistant Workshop Manager
Wheelbase Lakeland Ltd —Kendal
- £28,000 - £30,000 a year
- Weekend availability
- Customer service
- Maintenance
- Cleaning
- Employee discount
Quick apply
1d
Store Manager - Convenience -Milnthrope
Morrisons —Milnthorpe
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Screwfix —Lancaster
- Up to £29,350 a year
- Part-time
- Annual leave
- Employee discount
Store Manager
Mountain Warehouse —Keswick
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
Ascentis —Lancaster
- From £36,849 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
- Free parking
- Annual leave
SPAR Bowness - Assistant Store Manager
James Hall & Co Ltd —Windermere
- Full-time
- Customer service
- Supervising experience
- Conflict management
- Employee discount
- Life insurance
Quick apply
Assistant Manager
Starbucks —Ulverston
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Bar Manager
YHA England & Wales —Ambleside
- £13.63 an hour
- Microsoft Word
- Bar
- Computer literacy
- Employee assistance programme
- Employee discount
4d
Team Leader - Force Walkers Cafe & Terrace, Ambleside
Force walkers Cafe & Terrace —Ambleside
- £13.30 an hour
- Full-time
- Inventory control
- Restaurant management
- Hotel
- Free parking
- Employee discount
Quick apply
Liz Earle - Counter Manager
Boots —Lancaster
- £27,121 - £30,506 a year
- Part-time
- Sales
- Customer service
- IT
- Store discount
- Employee discount
Team Leader
Mountain Warehouse —Ambleside
- £12.82 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Management Opportunities - Across Cumbria
Morrisons —Barrow-In-Furness
- Continuous improvement
- Training & development
- Retail management
- Employee discount
Quick apply

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customer service manager jobs near newby bridge, cma

Account Manager

Citrus-Lime Limited -
Ulverston

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
1 day ago

Benefits

Casual dress
Private dental insurance
Company events
Private medical insurance

Qualifications

CRM software
Client engagement
Stakeholder liaison
Internal department liaison
Contract renewal support
Customer renewal management
Relationship management
Customer support
Customer interaction
Account management
Leadership

Full job description

Location: Ulverston, Cumbria.

Reports to: Head of Account Management & Customer Success.

Salary: £30k – £40k depending on experience.

Citrus Lime

Citrus-Lime is a fast-growing SaaS business providing Cloud POS—an end-to-end retail
system specifically designed for independent retailers in the Cycle, Equestrian, and
Outdoor sectors. Our platform integrates EPOS, Stock Control, Ecommerce, Supplier
Data, Payments, Reporting, and more, helping retailers streamline operations, improve
customer experiences, and grow sustainably. 

We are profitable and financially strong, processing over £750 million in customer
revenues annually. Since launching in 2018, we’ve transformed independent Cycle
retail in the UK and are now expanding rapidly into Outdoor and Equestrian sectors. Our
next phase of growth is international, focusing on the USA, Canada, and Australia. 

Our mission is to double our turnover in the next five years, with a strong emphasis on
international expansion. As we scale, strong financial control, performance reporting,
and commercial insight are critical to supporting our sustainable growth. 

Role Overview

The Account Manager is responsible for the health and growth of Citrus-Lime’s existing customer relationships. This means keeping retailers engaged, supported and confident in the platform, as well as identifying opportunities to grow revenue through stronger product adoption. At Citrus-Lime, retailer success and our own commercial success are directly linked, and the Account Manager is central to that.

This role requires consistent, proactive engagement with assigned accounts regardless of whether a commercial opportunity is present. A retailer who feels well supported is more likely to grow with us. Genuine curiosity about how customers are running their businesses, and a commitment to being present and useful throughout the relationship, are as important as commercial output.

Key Responsibilities:

Maintain regular, proactive contact with all assigned accounts in line with agreed engagement frequency guidelines, including when there is no active sales opportunity.
Act as the day-to-day point of contact for assigned customers, managing inbound queries, issues and concerns with ownership and appropriate urgency.
Create, deliver and partner with customers on monthly, quarterly and annual reporting calls.
Identify and progress upsell opportunities across the product portfolio, including Ecommerce and CitrusPay, through planned outreach campaigns.
Own the recommitment process for assigned accounts, ensuring renewals are handled proactively and on time.
Record all customer activity, opportunities and follow-ups in Dynamics CRM inline with company standards, maintaining accurate and up-to-date records at all times.
Progress opportunities through the pipeline with clear next steps, scheduled follow-ups and closed reasons recorded when opportunities are no longer viable.
Achieve a minimum of 80% MRR attainment against target on a consistent basis.
Liaise and coordinate directly with other Citrus-Lime cross-functional teams including among others Support, Digital Marketing and SEO for effective account partnership.

Behavioural Commitments

The person in this role commits to:

Engaging with customers consistently and with genuine interest, not only when a commercial opportunity is present.
Treating every customer interaction as an opportunity to understand the retailer’s business more deeply.
Driving commercial conversations where appropriate, without making every conversation commercial.
Being passionate about data and being able to effectively present this to customers.
Keeping CRM accurate and up to date as a matter of professional standard, not compliance.
Following up on what was promised, when it was promised.
Raising issues or risks on accounts early rather than allowing them to compound.
Operating with honesty and directness in both customer and internal conversations.

What Success Looks Like (12 Months)

Assigned accounts are contacted regularly and in line with engagement guidelines throughout the year, not only when a deal is in progress.
Customers describe the Account Manager as reliable, present and genuinely interested in their business.
Account Manager is able to manage and drive account expansion for Diamond, Gold and Silver accounts by acting as the dedicated Project Manager with cross functional teams at Citrus-Lime.
A healthy pipeline of progressed opportunities is consistently visible in CRM.
MRR attainment is at or above 80% on a consistent basis.
Assigned accounts show measurable growth in product adoption over the year.
Recommitments are completed proactively, with no avoidable losses.
CRM records are clean, current and trusted by the wider team.

What’s in it for you?

Position based in Ulverston, Cumbria.
£30,000 – £40,000 a year, plus uncapped commission (avg. ~£10k/yr).
We highly value learning and will invest in your development.
Progress and performance are consistently recognised and rewarded.
Regular 1:1 meetings with line manager and annual pay reviews.
Build long-term, rewarding relationships with your customers.
A fantastic opportunity with an ambitious growth company.
Uncapped commission structure.
Private company healthcare incl. dental.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Company events
Private dental insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in newby bridge, cma

Account Manager

Field Sales Manager

Store Manager

Head of Onboarding (12 Month Fixed-Term Contract)

Deputy Manager

Store Manager

Assistant Hotel Manager

Garden Centre Plant Area Manager

Assistant Workshop Manager

Store Manager - Convenience -Milnthrope

Assistant Manager

Store Manager

Business Development Manager

SPAR Bowness - Assistant Store Manager

Assistant Manager

Bar Manager

Team Leader - Force Walkers Cafe & Terrace, Ambleside

Liz Earle - Counter Manager

Team Leader

Management Opportunities - Across Cumbria

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