customer relations Work, Jobs in newcastle upon tyne, eng (with Salaries)

Customer Relations Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
5d
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
OLM Helpdesk Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- IT
- Office experience
8d
Research Administrator
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Part-time
- Microsoft Office
- Administrative experience
- University
16h
Team Manager, Customer Account Management
U.S. Bank National Association —Newcastle upon Tyne
- £68,935 - £81,100 a year
- Full-time
- Sales
- Customer service
- Business development
10d
Recruitment and ESR Assistant
Gateshead Health NHS Foundation Trust —Gateshead
- £25,760 - £27,476 a year
- Full-time
11d
Financial Crime (CDD) Risk Analyst - Permanent - Newcastle - Hybrid working
EY —Newcastle upon Tyne
- Hybrid work
- Travel
- Communication skills
- Employee discount
Commercial Co-ordinator
Global Manufacturing Supplies (GMS) —Prudhoe
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
Festival Bar Staff
Hospitality Recruitment Heads —Newcastle upon Tyne
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Customer Operations & Support Specialist - Order Entry
Thermo Fisher Scientific —Cramlington
- Full-time
- Oracle
- Customer service
- Salesforce
ER Advisor
Balfour Beatty —Newcastle upon Tyne
- Hybrid work
- Project management
- Human resources
- Communication skills
- Annual leave
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
10d
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply
Welcome Host (Core Team and Lead)
Heart of the City Partnership (Newcastle Castle) —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- IT
Quick apply
5d
Client Relations Account Manager - 12 Month FTC
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Organisational skills
- Time management
Quick apply
Safety & Compliance Coordinator
Newcastle International Airport Ltd —Newcastle upon Tyne
- £33,756 a year
- Customer service
- Administrative experience
- Driving
- Free parking
- Employee assistance programme
Governance Officer
Gateshead Council —Gateshead
- £29,540 - £32,061 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
8d
People & Culture Advisor (6-month FTC)
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
Programming Delivery Assistant
Heart of the City Partnership (Newcastle Castle) —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Customer service
- In-person
- Communication skills
Quick apply
5d
Customer Management Representative (Maternity Cover)
Dräger UK & Ireland —Blyth
- Hybrid work
- Customer service
- Microsoft Office
- IT
2d

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customer relations jobs near newcastle upon tyne, eng

Customer Relations Specialist

iamproperty & iamsold -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£25,800 a year
5 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Communication skills

Full job description

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

Private Counselling with a weekly confidential helpline available
Simplyhealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)

What will you be doing as a Customer Relations Specialist?

Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company
Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed
Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary
Respond to enquiries received via webforms, online chat, telephone calls or emails
Acknowledge and investigate client feedback via social media, review sites and received direct
Provide feedback to colleagues or Line Managers as required, including trend analysis.
Assist with customer service projects, ad-hoc requests and activities as and when required
Ensure reports and files are updated, providing vital management information, and informing change

What are we looking for?

Previous experience in complaints handling and resolution is essential
Excellent written and verbal communication skills, with the ability to handle challenging conversations
Strong investigative and problem-solving skills with a customer-first approach
Ability to manage complex or sensitive cases through to fair resolution
Experience working collaboratively with teams such as Compliance, Legal and Accounts
Skilled at recognising trends in feedback and suggesting process improvements
Resilient, adaptable, and able to thrive in a fast-paced environment

Next steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!

Quick apply

Refine Your Search

customer relations jobs in newcastle upon tyne, eng

Customer Relations Specialist

Customer Relations Clerk

OLM Helpdesk Administrator

Research Administrator

Team Manager, Customer Account Management

Recruitment and ESR Assistant

Financial Crime (CDD) Risk Analyst - Permanent - Newcastle - Hybrid working

Commercial Co-ordinator

Festival Bar Staff

Customer Operations & Support Specialist - Order Entry

ER Advisor

People Business Partner

Team Leader - Havelock Place

Welcome Host (Core Team and Lead)

Client Relations Account Manager - 12 Month FTC

Safety & Compliance Coordinator

Governance Officer

People & Culture Advisor (6-month FTC)

Programming Delivery Assistant

Customer Management Representative (Maternity Cover)

I want to receive the latest job alerts for customer relations in newcastle upon tyne, eng

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