customer success manager Work, Jobs in newcastle upon tyne, eng (with Salaries)

Customer Success Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Construction
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Success Lead
National Learning Group —Metrocentre
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Free parking
Quick apply
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Gateshead
- Communication skills
Quick apply
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Graduate Management Trainee - Newcastle
Enterprise Mobility —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Account Manager
U.S. Bank National Association —Newcastle upon Tyne
- £44,285 - £52,100 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Head of Partner Success
Sage —Newcastle upon Tyne
- Hybrid work
- Communication skills
- Annual leave
7d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Deputy Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
5d
Customer Service Manager
Morrisons —Amble
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Newcastle upon Tyne
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Night Manager - Blaydon
Morrisons —Blaydon
- Night shift
- Hospitality
- Team management
- Employee discount
Quick apply
Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Employee discount
Quick apply
5d
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
5d
Divisional Sales and Marketing Manager
Barchester Healthcare —Gateshead
- Sales
- Presentation skills
- Travel
Quick apply
Customer Support North UK (Ex Embroidery Machinist)
ETC —Newcastle upon Tyne
- From £40,000 a year
- Full-time
- Customer service
- Business development
- Driving
- Work from home
Quick apply
14d
Assistant Shop Manager
Bravissimo —Newcastle upon Tyne
- £29,055 a year
- Full-time
- Management
- Employee discount
Quick apply
Account Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- In-person
- Negotiation
- Work from home
- Employee assistance programme
Quick apply
B2B Sales Team Manager
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Leadership
- Work from home
Quick apply

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customer success manager jobs near newcastle upon tyne, eng

Customer Success Manager Supplier

Hubexo
Newcastle upon Tyne

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer support
Construction

Full job description

At Hubexo, we provide data, insights and software that help the construction market make better decisions, win more work, build efficiently and sustainably.
We support customers across the sector through intelligent platforms, trusted market insight and specialist expertise.
We are building a business where people can make a real impact, grow in a specialist market and build a sustainable future with us.

Customer Success Manager – Supplier
Salary: basic salary + commission OTE: £52,000
Hours: Monday to Friday, 09:00–17:00
Working pattern: Hybrid, 3 days in the office and 2 days from home

The Role:
As a Customer Success Manager within our Supplier product suite, you will help manufacturers and suppliers get real value from NBS products that support product visibility, specification influence and better construction decision-making.
This is not a passive support role. You will own a portfolio of existing customers, drive adoption, protect renewals and spot growth opportunities across a busy account base.
You will work with customers who want their products to be found, understood and considered by construction professionals. Your role is to help them make better use of their subscription, improve how they present product information, and see clear value from the platform.
This role will suit someone who enjoys pace, customer contact and commercial ownership. You will spend much of your time on the phone, on video and in product conversations, helping customers understand performance, solve problems and make better use of what they already have.
You do not need to come from construction. You do need to be curious, commercially aware and confident enough to guide customers through software, data, product visibility and customer value.
In return, you will join a team that enjoys winning together, recognises strong performance and gives you clear space to grow.

This is what you’ll be doing:

You will own a portfolio of existing Supplier customers and build strong relationships with users and decision-makers.
You will run regular phone and video conversations to understand customer goals, usage, challenges and renewal risk.
You will help manufacturers and suppliers embed NBS products into their sales, marketing and product visibility activity.
You will guide customers on how to improve product information, increase engagement and get stronger value from their subscription.
You will deliver focused online demonstrations and training, making sure customers know what to do next.
You will monitor usage, engagement and satisfaction, then act early when accounts need support.
You will create simple account plans with clear actions, timelines and customer outcomes.
You will lead value-led conversations around renewals, retention and growth opportunities.
You will identify upsell and cross-sell opportunities where our wider product suite can support the customer.
You will keep Salesforce accurate, so activity, risks, renewals and opportunities are visible.
You will work with Sales, Product, Marketing, Content, Finance and Customer Support to improve the customer experience.

About You

You may already work in customer success, account management, retention, inside sales or a similar customer-facing role.
You enjoy regular customer contact and feel confident speaking by phone and video.
You like a role where results are visible. Renewals, engagement, usage and commercial outcomes matter to you.
You can guide a customer through a product conversation without overcomplicating it.
You are organised, resilient and comfortable managing a busy portfolio.
You understand how SaaS, subscription, product visibility, marketing platforms or data-led services work.
You are commercially aware. You can spot growth opportunities without sounding pushy or transactional.
You use CRM notes, usage data and customer insight to decide where to focus next.

Experience with construction product manufacturers, building products, SaaS, digital marketing, product information or specification would help, but it is not essential. Curiosity matters more.
Most importantly, you understand that customer success is not only about being helpful. It is about helping customers see value, take action and stay engaged.
You live our values: you dream big, thrive together with your team, own your results and do the right thing for customers.

Why Hubexo
You will get clear targets, real customer ownership, realistic earning potential and the chance to grow in a specialist market. You will also receive a strong benefits package, including hybrid working, 25 days’ annual leave plus bank holidays, holiday buy/sell, strong pension provision, life assurance, discounted private medical insurance, EAP, 24/7 remote GP access, paid volunteering days, birthday leave, Christmas leave, professional development support, eye care support, travel support, cycle to work and access to our onsite gym.
We’re not here to coast - we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued.

Quick apply

Refine Your Search

customer success manager jobs in newcastle upon tyne, eng

Customer Success Manager Supplier

Success Lead

Merchant Success Manager - eCommerce

Customer Success Manager

Graduate Management Trainee - Newcastle

Customer Account Manager

Head of Partner Success

Client Success Manager

Deputy Manager - Lefties Newcastle

Customer Service Manager

Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped

Night Manager - Blaydon

Account Director

Section Manager - Lefties Newcastle

General Manager - Lefties Newcastle

Divisional Sales and Marketing Manager

Customer Support North UK (Ex Embroidery Machinist)

Assistant Shop Manager

Account Manager Supplier

B2B Sales Team Manager

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