Field support Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Clinical Education and Development Officer
North East Ambulance Service NHS Foundation Trust —Gateshead
- £49,387 - £56,515 a year
- Full-time
6d
Medical Laboratory Assistant
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,272 a year
- Full-time
- Communication skills
1d
Viewing & Inventory Field Agent
Agent Support Ltd —Bishop Auckland
- £29 an hour
- English
- Administrative experience
- Driving
Quick apply
Technical Admin Assistant
Origin —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Work from home
- Sick pay
Quick apply
1d
Programme Support Officer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Project management
- Presentation skills
- Employee assistance programme
- Employee discount
6d
Technician / Tester
Otis —Gateshead
- Full-time
Parental Participation Officer
North Tyneside Council —North Tyneside
- £34,434 - £38,220 a year
- Full-time
- Communication skills
12d
Employment Specialist
Education Development Trust —Newcastle upon Tyne
- £28,925 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Newcastle upon Tyne
- Full-time
- Management
- Bachelor's degree
- Leadership
6d
Regional Sales Representative - North East
Bid Group ltd —Cramlington
- From £45,000 a year
- Full-time
- Sales
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
2d
Support Worker - Gosforth, Newcastle Upon Tyne
Community Integrated Care —Newcastle upon Tyne
- £13.12 an hour
- Part-time
- Annual leave
- Flexible schedule
Quick apply
5d
Entry-Level Field Sales Executive
NCS —Newcastle upon Tyne
- Up to £30,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Referral programme
Quick apply
1d
Senior office Administrator - Facilities coordinator
Hillstar Building Management Ltd —Gateshead
- £30,000 - £32,000 a year
- Full-time
- Administrative experience
- Accounting
- In-person
- Free parking
Quick apply
Night time Support Worker - Supported Accommodation - Young people 16-17
Moving On Durham —Durham
- £14.87 - £15.90 an hour
- Part-time
- Working with children
- First Aid Certification
- Mentoring
- Free parking
Quick apply
6d
Flexibank Support Worker
Salutem Care & Education —Hebburn
- £12.71 an hour
- Communication skills
Fraud Prevention Analyst
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Business
Quick apply
Chemical and Biological Lab Technician
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Full-time
- Laboratory experience
- Maintenance
- University
- Employee discount
11d
Digital Connectivity and Inclusion Lead
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Leadership
- Annual leave
- Employee discount
4d
Logistics Specialist
Baker Hughes —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Flexible schedule
- Life insurance

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field support jobs near newcastle upon tyne, eng

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

field support jobs in newcastle upon tyne, eng

Technical Support Specialist

Clinical Education and Development Officer

Medical Laboratory Assistant

Viewing & Inventory Field Agent

Technical Admin Assistant

Programme Support Officer

Technician / Tester

Parental Participation Officer

Employment Specialist

Area Manager, Customer Fulfillment

Regional Sales Representative - North East

Support Worker - Gosforth, Newcastle Upon Tyne

Entry-Level Field Sales Executive

Senior office Administrator - Facilities coordinator

Night time Support Worker - Supported Accommodation - Young people 16-17

Flexibank Support Worker

Fraud Prevention Analyst

Chemical and Biological Lab Technician

Digital Connectivity and Inclusion Lead

Logistics Specialist

I want to receive the latest job alerts for field support in newcastle upon tyne, eng

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