Field support specialist Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Employment Specialist
Education Development Trust —Newcastle upon Tyne
- £28,925 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Employee discount
Product Support Specialist
Sage —Newcastle upon Tyne
- Hybrid work
- Oracle
- Computer Science
- ERP systems
- Annual leave
10h
Logistics Specialist
Baker Hughes —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Flexible schedule
- Life insurance
Technical Admin Assistant
Origin —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Work from home
- Sick pay
Quick apply
2d
Digital Marketing Specialist
AkzoNobel —Gateshead
- Marketing
- English
- Microsoft Office
3h
Technician / Tester
Otis —Gateshead
- Full-time
Service Promotions Executive
SpaMedica —Gateshead
- £35,381 a year
- Full-time
- Paid training
- Employee assistance programme
Quick apply
10d
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £41,064 a year
- Full-time
- Doctoral degree
- Engineering
- Project management
7d
Support Worker - Gosforth, Newcastle Upon Tyne
Community Integrated Care —Newcastle upon Tyne
- £13.12 an hour
- Part-time
- Annual leave
- Flexible schedule
Quick apply
6d
Economic Adviser, Soils and Peatlands
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Master's degree
- Presentation skills
- Bachelor's degree
1d
Videographer
Northern Gas and Power —Gateshead
- Up to £43,000 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Employee discount
Quick apply
13d
Social Media Specialist (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
1d
Energy & Low Carbon Manager
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Whitley Bay
- £57,528 - £64,750 a year
- Full-time
1d
Consultant - Conduct Risk Analyst
EY —Newcastle upon Tyne
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Night time Support Worker - Supported Accommodation - Young people 16-17
Moving On Durham —Durham
- £14.87 - £15.90 an hour
- Part-time
- Working with children
- First Aid Certification
- Mentoring
- Free parking
Quick apply
7d
Internal Recruiter
CareTech Group —Gateshead
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Driving
- Work from home
13d
Advanced Specialist, Sales
Pearson —Newcastle upon Tyne
- Remote
- Sales
- Travel
- Organisational skills
- Employee discount
2d
Bank Support Worker - Female - Gosforth , Newcastle Upon Tyne
Community Integrated Care —Newcastle upon Tyne
- £13.12 an hour
- Flexible schedule
- Referral programme
Quick apply
Service Administrator
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

field support specialist jobs in newcastle upon tyne, eng

Technical Support Specialist

Employment Specialist

Product Support Specialist

Logistics Specialist

Technical Admin Assistant

Digital Marketing Specialist

Technician / Tester

Service Promotions Executive

Research Assistant/Associate

Support Worker - Gosforth, Newcastle Upon Tyne

Economic Adviser, Soils and Peatlands

Videographer

Social Media Specialist (UK Remote)

Energy & Low Carbon Manager

Consultant - Conduct Risk Analyst

Night time Support Worker - Supported Accommodation - Young people 16-17

Internal Recruiter

Advanced Specialist, Sales

Bank Support Worker - Female - Gosforth , Newcastle Upon Tyne

Service Administrator

I want to receive the latest job alerts for field support specialist in newcastle upon tyne, eng

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