It service delivery manager Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

IT Service Delivery Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
12d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
2d
24/7 Major Incident Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- In-person
8d
Senior Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Problem Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
Business Technology Manager
FirstGroup —Newcastle upon Tyne
- Full-time
- Travel
- AI
- Annual leave
- Employee assistance programme
Senior Product Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Team management
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
DevOps Engineer - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- DevOps
- Scripting
- Agile
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Project Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Senior Infrastructure Analyst
Newcastle University —Newcastle upon Tyne
- £32,080 - £35,608 a year
- Full-time
- University
4d
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
1d
Product Manager - Payments
Sage —Newcastle upon Tyne
- Hybrid work
- Product management
- APIs
- AI
- Annual leave
9d
Engineering Manager Core Experience - UK/IR market
LeoVegas Mobile Gaming Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior Product Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- £62,000 - £70,000 a year
- Full-time
- Hybrid work
- Team management
- Product management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Research
- Business development
- Presentation skills
Quick apply
Senior Business Analyst
Health Research Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
1d

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IT Service Delivery Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Technology leadership experience
ServiceNow
Management reporting
Multidisciplinary collaboration
Operations leadership experience
Analytics

Full job description

Job Posting Title

IT Service Delivery Manager

Salary Band

Competitive

Job Description

About the Role

We are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence across the organisation. This is a newly created leadership role where you are expected to bring together key ITIL disciplines, create greater visibility of service performance and establish a more cohesive approach to service delivery.

You will play a pivotal role in breaking down operational silos, ensuring that Incident, Major Incident, Problem, Change and Release Management practices work seamlessly together to deliver stable, reliable and continuously improving services. Working across Technology and the wider business, you will provide leadership, governance and insight to ensure our services are well understood, effectively managed and aligned to business needs. You will be responsible for developing meaningful service reporting, identifying trends and risks, and using data-driven insight to improve operational performance and service resilience.

A key aspect of the role will be building strong relationships with stakeholders at all levels, including technical teams, business leaders and client-facing colleagues. You will ensure that services supporting both internal users and external client platforms are governed effectively and continue to evolve in line with organisational priorities.

This role offers the opportunity to shape and develop a modern Service Delivery function, creating a culture focused on collaboration, accountability and continuous improvement.

About You

You are an experienced IT Service Management leader with a proven track record of improving operational maturity and service reliability within complex technology environments. You understand how effective Incident, Problem, Change and Release Management practices work together to reduce risk, improve stability and deliver a consistently high standard of service.

You should have experience developing and leading service delivery teams and are passionate about creating high-performing, multi-skilled environments where collaboration and continuous improvement is expected. We are looking for someone with strong analytical skills and are able to translate operational data into meaningful insights, using reporting and performance measures to identify trends, drive improvements and support informed decision-making.

You are a confident communicator who can explain complex technical issues in a clear and engaging way to both technical and non-technical audiences. Experience working within regulated environments, such as financial services, would be advantageous, as would familiarity with ITSM platforms such as ServiceNow.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

it service delivery manager jobs in newcastle upon tyne, eng

IT Service Delivery Manager

IT Service Desk and Support Manager

IT Service Improvement Manager

IT Service Desk Manager

24/7 Major Incident Manager

Senior Delivery Manager

Problem Manager

Business Technology Manager

Senior Product Manager

Incident Manager

DevOps Engineer - Newcastle

3rd Line Network Support Engineer

Project Manager

Senior Infrastructure Analyst

IT Systems Analyst

Product Manager - Payments

Engineering Manager Core Experience - UK/IR market

Senior Product Manager

Associate Director- BIM Manager- Birmingham, Belfast, Edinburgh, Glasgow, Leeds, Manchester, Newcastle

Senior Business Analyst

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