Phone operator Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

General Manager
Swim Sports Company Ltd —Newcastle upon Tyne
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
14d
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
FX Support Administrator
Hays Travel —Sunderland
- Customer service
- Organisational skills
- IT
- Employee discount
Customer service till operator
Morrsions in Amble —Amble
- £700 - £1,000 a month
- Part-time
- Bilingual
- Spanish
- Sales
Quick apply
14d
Plant Operator Co-ordinator
Hubbway Limited —Cramlington
- Up to £32,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Quick apply
23h
Robotics Solutions Sales Executive
NEW APEX LTD. t/a SPARK EPoS —Gateshead
- £31,000 - £33,000 a year
- Full-time
- Sales
- Hotel
- Presentation skills
- Free parking
- Store discount
Quick apply
2d
Accounts Payable Administrator
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- Microsoft Outlook
- ERP systems
Quick apply
Product Manager
Bede Gaming —Newcastle upon Tyne
- Sales
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
8d

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Contact Centre Operator
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Working from our Customer Contact Centre at the Town Hall Business Centre, in Wallsend, you will be responsible for generating brand-new appointments through…
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North Tyneside Council —North Tyneside
You will be required to engage with residents in the local community and work proactively with all members of the wider team including external agencies.
£24,796 - £25,185 a year

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phone operator jobs near newcastle upon tyne, eng

General Manager

Swim Sports Company Ltd
Newcastle upon Tyne

Quick apply

Job details

Full-time
£32,000 - £37,000 a year
14 days ago

Benefits

Employee discount

Qualifications

Sales
Customer service
Facilities management
Business development
Leadership

Full job description

Job Ref: SPO2732

Branch: swim! - Newcastle Benton

Location: swim! - Newcastle, Newcastle Upon Tyne

Salary/Benefits: £32-37k and performance bonus potential

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 Days per week including evenings and weekends

Hours per week: 40

Posted date: 21/05/2026

Closing date: 04/07/2026

Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water.

We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

As a General Manager at swim!, you’ll lead your venue and team to deliver an exceptional customer experience every day. You’ll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service.

You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you’ll create a welcoming, efficient, and energetic environment that families love returning to.

What You’ll Do

Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
Retaining exist customers through high standards, quality lessons and customer service.
Monitor and analyse performance data and customer feedback to continuously improve service quality.
Lead on recruitment, onboarding, training, development and retention of new team members.
Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

About You

You’re an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.

Essential

Experience leading a team, ideally in a leisure, hospitality, or customer-facing environment.
Excellent leadership, able to coach, motivate, and inspire others.
Confident communicator, both in-person and over the phone, with strong customer service skills.
Passion for delivering premium experiences and building community connections.
Capacity to work a 3-week rota (including some evenings/weekends).

Desirable

Experience managing facilities, ideally leisure or pool operations.
Knowledge of health safety, safeguarding, or compliance frameworks.
Pool Plant Operator qualification desirable (training provided if not yet held).
Sales or business development experience, ideally in a customer-service environment.
Understanding of performance reporting.

Why Join swim!

Competitive salary with bonus potential.
Your birthday off, on us.
Instant earned wage access, save as you earn and discount vouchers
Fully funded training and ongoing professional development.
Bright, positive working environment in modern, purpose-built facilities.
Discounts on lessons for family and friends.
Recognition, rewards, and regular team events.
Career progression opportunities from venue leadership to regional and central opportunities.

Quick apply

Refine Your Search

phone operator jobs in newcastle upon tyne, eng

General Manager

Contact Centre Operator

FX Support Administrator

Customer service till operator

Plant Operator Co-ordinator

Robotics Solutions Sales Executive

Accounts Payable Administrator

Product Manager

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I want to receive the latest job alerts for phone operator in newcastle upon tyne, eng

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