Service director operations Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Service Director - Operations
Gateshead Council —Gateshead
- £99,245 - £115,017 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
5d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Deputy Director of Professional Services & Estates Assurance
HM Revenue and Customs —Newcastle upon Tyne
- £81,000 - £95,000 a year
- Full-time
- Presentation skills
- Contracts
- Leadership
12d
Multi Unit Manager
Subway —Blyth
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Head of Transport
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Assistant Director (Crime)
Insolvency Service —Newcastle upon Tyne
- £72,113 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
Director - Revenue Operations Customer Resolution
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Leadership
Quick apply
4d
Deputy Director, Customer Support & Resolution
HM Revenue and Customs —Newcastle upon Tyne
- £81,000 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
- Annual leave
8d
Cruise Development Executive
Hays Travel —Sunderland
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
VacancyTitle: Strategic Programme Leads - PMO (Water, Wastewater and WINEP Portfolios)
Northumbrian Water/Essex & Suffolk Water —Durham
- From £72,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
5d
Commercial Strategy & Business Development Lead
Newcastle University —Newcastle upon Tyne
- £58,225 - £61,759 a year
- Full-time
- Business development
- Analysis skills
- University
3d
Business Development Manager
Greener Solutions Group Limited —North Shields
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
Quick apply
2d
Project Director - Rail
Amey Ltd —Newcastle upon Tyne
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Annual leave
Quick apply
11d
Operations Finance - Finance Business Partner - AC9
Parkdean Resorts —Newcastle upon Tyne
- £55,000 a year
- Hospitality
- Microsoft Excel
- Travel
- Store discount
- Employee assistance programme
Quick apply
14d
Governance and Secretariat Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
1d
Organisation Design and Development Practitioner
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Hotel Senior General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
1d
Human Resources Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Full-time
- Management
- Customer service
- Human resources
Quick apply
Hotel General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
1d

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Service Director - Operations

Gateshead Council -
Gateshead

Apply Now

Job details

Full-time
£99,245 - £115,017 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount
Car scheme

Qualifications

Contract management
Procurement

Full job description

Who we are & what we stand for

Do you want to lead essential operational services that keep homes, buildings and services across Gateshead safe, compliant and performing at their best?

These roles form part of a wider organisational redesign to ensure the Council is structured to deliver high-quality, efficient and sustainable services for the people of Gateshead. This supports our commitment to modernising how we operate, strengthening accountability and putting residents at the heart of everything we do, ensuring everyone in our borough can thrive.

At Gateshead Council, we pride ourselves on our ambitious and forward-thinking approach to delivering high-quality services and improving outcomes for our communities. As a senior leader, you will play a key role in shaping the future direction of operational services across the borough, supporting delivery of the Corporate Plan and Thrive agenda.

You will join a leadership team that values collaboration, innovation and integrity. You will have the opportunity to influence major investment decisions, drive service transformation and lead large, complex services that directly impact residents, communities and frontline delivery.

Supporting services that make a difference to our communities

Our Operations Service is responsible for delivering some of the Council’s most critical frontline and property-related services. From housing repairs, maintenance and building safety to facilities management, operational services to schools, stores and logistics, and supporting independence services, the service ensures that our buildings, homes and environments are safe, compliant and fit for purpose.

As Service Director Operations, you will provide system leadership across operational property, maintenance and facilities services, ensuring a strong focus on compliance, performance, customer and tenant experience and value for money. Your work will directly support residents, frontline services and communities across Gateshead.

What you will get to do

In this strategic leadership role, you will:

Provide strategic and operational leadership across all repairs, maintenance, building safety and operational services functions
Lead delivery of responsive and emergency repairs, planned and cyclical maintenance, void works, major works and adaptations across the Council’s housing stock
Act as the Council’s Accountable Person for building safety, ensuring full compliance with statutory and regulatory requirements
Provide leadership for building compliance across fire, gas, electrical, asbestos, legionella, mechanical safety and damp and mould
Lead the Council’s facilities management services across non-domestic buildings, including security, CCTV, cleaning, caretaking and building services
Oversee operational services to schools and external customers, including building maintenance, catering, cleaning and wider traded services
Lead the Council’s stores and logistics function, ensuring effective supply chain management across services
Provide strategic oversight of customer liaison and works scheduling functions to ensure efficient and responsive service delivery
Drive income generation and commercial growth, including responsibility for operational trading accounts and service income
Ensure strong tenant, customer and partner engagement, with clear evidence of customer and tenant voice influencing service delivery and improvement
Lead performance management, service improvement and data-driven decision-making across all operational services
Ensure robust governance, risk management and compliance across all areas of responsibility
Manage significant budgets, trading accounts and capital programmes, ensuring value for money and delivery of financial targets
Work collaboratively with the Service Director Housing to support a viable Housing Revenue Account and long-term asset planning
Provide strategic advice and leadership to Elected Members, senior officers, partners and regulators
Represent the Council at local, regional and national level where required
Lead, develop and motivate large, diverse teams, ensuring high performance and strong engagement
Contribute to the strategic leadership of the wider Group and deputise for the Strategic Director where required
Act as a member of the Council’s Emergency Response Team during major incidents

What you will bring

We’re looking for someone who can demonstrate:

A degree-level qualification or substantial relevant experience demonstrating the ability to operate effectively at Service Director level
Significant senior leadership experience leading large, complex operational, property, maintenance or facilities services within a similar environment
Strong technical knowledge of building safety, compliance, asset management and relevant regulatory frameworks
Proven ability to lead high-performing services, manage risk and deliver high-quality, compliant and customer-focused outcomes
Strong financial and commercial leadership, including management of budgets, capital programmes, trading accounts and value-for-money delivery
Experience of procurement, commissioning, contract management and partnership working with a range of stakeholders including Members, schools, regulators and external partners
Relevant professional or technical expertise in building safety, compliance or asset management (for example NEBOSH, IOSH, CIOB or RICS) and a Level 5 housing qualification (or willingness to work towards both within agreed timescales), alongside a commitment to ongoing professional development

What’s in it for you

Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

How to apply

You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.

We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via [email protected]

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.

Apply Now

Refine Your Search

service director operations jobs in newcastle upon tyne, eng

Service Director - Operations

Head of Collections

Account Director

Deputy Director of Professional Services & Estates Assurance

Multi Unit Manager

Head of Transport

Assistant Director (Crime)

Director - Revenue Operations Customer Resolution

Deputy Director, Customer Support & Resolution

Cruise Development Executive

VacancyTitle: Strategic Programme Leads - PMO (Water, Wastewater and WINEP Portfolios)

Commercial Strategy & Business Development Lead

Business Development Manager

Project Director - Rail

Operations Finance - Finance Business Partner - AC9

Governance and Secretariat Officer

Organisation Design and Development Practitioner

Hotel Senior General Manager

Human Resources Manager

Hotel General Manager

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