Services operations manager Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Passenger Services Operations Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
- £40,000 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
7d
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Customer Operations Manager - 12 months fixed term
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
Operations Manager-Tyneside Rail Operation Centre
Network Rail —Gateshead
- £55,596 - £73,296 a year
- Full-time
- Continuous improvement
- IT
- Annual leave
- Employee discount
10d
Regional Operations Manager
New Bridgegate Tyres Ltd —Durham
- £48,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
Business Operations Manager
NRG —Newcastle upon Tyne
- £44,000 - £50,000 a year
- Management
- Travel
- Contracts
- Annual leave
- Flexible schedule
6d
Transport Operations Manager
Bruce Express Limited —Gateshead
- £45,000 - £50,000 a year
- Full-time
- In-person
- Leadership
Quick apply
4d
Library Operations Manager
Darlington Borough Council —Durham
- £39,152 - £50,000 a year
- Full-time
- Presentation skills
- AI
- Annual leave
Warehouse Operations Manager
Alliance Healthcare —Newcastle upon Tyne
- Full-time
6d
Supplier Assurance Manager
Somerset Bridge Group —Newcastle upon Tyne
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Operations Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Business Intelligence Manager
NCFE —Newcastle upon Tyne
- Up to £51,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
11d
Operations Manager - Bershka Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
7d
Team Manager
North Tyneside Council —North Tyneside
- £49,282 - £54,495 a year
- Full-time
- IT
- Leadership
Team Manager, Customer Account Management
U.S. Bank National Association —Newcastle upon Tyne
- £68,935 - £81,100 a year
- Full-time
- Sales
- Customer service
- Business development
Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve
Leisure Business Services —Low Fell
- £27,000 - £33,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
6d
Regional Operations Manager
National Care Group —Shildon
- £57,680 a year
- Analysis skills
- Travel
- Organisational skills
- Annual leave
Quick apply
Assistant Project Manager
OpenWorks Engineering —Prudhoe
- Full-time
- Project management
- Driving
- Organisational skills
Quick apply
10d
Service Manager – Complex Works & Voids
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Annual leave
- Employee discount
6d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
6d

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services operations manager jobs near newcastle upon tyne, eng

Passenger Services Operations Manager

Newcastle International Airport Ltd -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year
7 days ago

Benefits

Free parking
On-site gym
Annual leave
Employee assistance programme
Employee discount
On-site parking

Qualifications

Leadership
Communication skills

Full job description

Do you see yourself running a Passenger Services team at Newcastle International Airport?

Have you got the knowledge, experience, and desire to be best in class at an award-winning airport?

About Your Airport

Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.

Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.

Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.

About the role

The Passenger Services Operations Manager is responsible for the effective leadership, performance, and development of the Passenger Services Duty Management (PSDM) team and their operatives. The role ensures the consistent delivery of a safe, compliant, and efficient terminal operations, driving excellent customer service standards and supporting the wider organisational objectives.

The Passenger Services Operations Manager provides operational oversight, resource management, and ensures that staff across Passenger Services are aligned, informed, and capable of delivering high-quality service at all times.

What will you be doing?

Provide clear leadership, guidance, and day-to-day direction to the Passenger Services Duty Management (PSDM) team.
Ensure compliance with all legal, regulatory, and safety requirements, including CAA, ECAC, PRM, and internal standards.
Monitor operational performance, identify trends, and implement actions to improve service levels and operational efficiency.
Ensure appropriate staffing levels and resource planning to meet operational demands.
Support succession planning, talent development, and progression pathways within the PSDM and wider PS teams.
Maintain positive working relationships with airlines, ground handlers, and third-party service providers to ensure operational alignment.
Work collaboratively with the Airport Duty Manager and wider management teams during emergency or contingency events, ensuring the safe and effective execution of plans.
Effective management of baggage belt operations, fleet availability, defect reporting, and engineering liaison.

Key Skills & Experience

Strong operational leadership skills, with the ability to drive performance, efficiency, and deliver against key KPIs
Experience managing large operational teams in a 24/7 environment
Proven ability to develop, coach, and motivate teams to achieve high standards of performance, behaviour, and engagement
Excellent stakeholder management and communication skills, with the ability to work collaboratively across all levels
A strong commitment to safety, with the knowledge and discipline to ensure compliance with procedures, SSOWs, and risk assessments
Ability to lead by example, demonstrating professionalism, integrity, and company values at all times
Good operational awareness, with the ability to ensure equipment, systems, and processes are used safely and effectively

Why come onboard?

Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class.

Just some of the benefits you can enjoy:

Free on-site car parking whilst at work
Reduced parking charges Park & Fly
Generous annual leave entitlement
Car servicing and repairs
Access to World Duty Free
On-site occupational health support
On-site physiotherapist
Employee assistance programme support
Employee discounts at airport retail/ catering outlets
Membership to our on-site gym

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record.

Newcastle International Airport Limited promotes the equality of opportunity.

Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.

Apply Now

Refine Your Search

services operations manager jobs in newcastle upon tyne, eng

Passenger Services Operations Manager

Operations Manager

Customer Operations Manager - 12 months fixed term

Operations Manager-Tyneside Rail Operation Centre

Regional Operations Manager

Business Operations Manager

Transport Operations Manager

Library Operations Manager

Warehouse Operations Manager

Supplier Assurance Manager

Operations Manager - Lefties Newcastle

Business Intelligence Manager

Operations Manager - Bershka Newcastle

Team Manager

Team Manager, Customer Account Management

Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve

Regional Operations Manager

Assistant Project Manager

Service Manager – Complex Works & Voids

Head of Collections

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