Application support specialist Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Customer Support Specialist
ExpenseIn —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Business Support Officer
Moving On Durham —Durham
- £27,000 - £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
4d
ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne
Beacon Support —Newcastle upon Tyne
- £35 an hour
- University
- Education
- Bachelor's degree
- Flexible schedule
Quick apply
Healthcare Science Associate
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £28,392 - £31,157 a year
- Weekend availability
- Laboratory experience
- Mentoring
- Organisational skills
3d
Employment Specialist
Education Development Trust —Newcastle upon Tyne
- £28,925 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Employee discount
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £36,636 a year
- Full-time
- Doctoral degree
- Master's degree
- University
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Student Records Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- English
- Annual leave
- Employee assistance programme
13d
Project Support Officer
North Tyneside Council —North Tyneside
- £26,253 - £27,254 a year
- Full-time
- Customer service
- Contracts
- IT
5d
Reading Intervention & Wellbeing Co-ordinator
Outcomes First Group —Backworth
- £25,000 a year
- Monday to Friday
- School
- Employee discount
Government Counter Fraud Profession Centre of Learning - GCFP Training Coordinator
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Part-time
- Microsoft Word
- Google Suite
- Microsoft Excel
- Annual leave
3d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Care Leaver Homelessness Prevention Specialist
Durham County Council —Durham
- £38,220 - £41,771 a year
- Temporary
- Hybrid work
- Driving
- Annual leave
Dementia Specialist Support Worker
The Rainbow Care Group Blyth Valley and Whitley Bay —Morpeth
- £12.71 - £13.21 an hour
- Part-time
- No experience needed
- Driving
- Travel
Quick apply
10d
Specialist Support Assistant (SSA)
Talbot House Children's Charity —Newcastle upon Tyne
- £26,321.82 a year
- Full-time
- Working with children
- School
- Teaching
- Free parking
- Employee assistance programme
Quick apply
Specialist Practitioner Urgent Care
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
3d
Member Management and Development Specialist
Health Research Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Remote
10d
Recovery Support Worker - Nights
Priory Group —Blakelaw
- Part-time
- Rehabilitation centre
- Care plans
- Communication skills
- Referral programme
12d

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application support specialist jobs near newcastle upon tyne, twr

Customer Support Specialist

ExpenseIn
Newcastle upon Tyne

Quick apply

Job details

£28,000 - £30,000 a year
2 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

XML
Customer service
Microsoft Office
Communication skills

Full job description

The Company

Founded in 2015, ExpenseIn set out to make expense management easier and less frustrating, replacing time-consuming, paper-based processes with a smarter, faster solution. As we grew, we introduced new modules like invoice management, carbon reporting, and volunteer expense claims - all designed to save businesses time and hassle.

Today, we help companies in over 50 countries process more than a million expenses every month. In January 2025, we were acquired by AccountsIQ and are now part of the AIQ Group. Alongside AccountsIQ, a cloud-based financial management platform, we continue to innovate and scale, helping businesses take control of their finances with smarter, more connected solutions.

The Role

Reporting to the Head of Service Delivery, we're seeking a Customer Support Specialist to join the UK's leading cloud-based expense management solution. You'll be responsible for providing first-class support to all users of the system. Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellent service. You are passionate about showcasing your technical product knowledge in a customer-centric environment.

What you'll be doing:

Working as part of a busy operational team delivering first-class service to all company stakeholders and customers.
Guiding customers on best practices of expense management and HMRC expense regulations.
Performing regular user acceptance testing on new features and feature enhancements on both the ExpenseIn mobile app and web portal.
Supporting new and existing customers with patience through various communications channels, including but not exclusive to Live Chat, email, and telephone.
Supporting customers using ExpenseIn's Card Issuing product.
Guiding and supporting users of ExpenseIn products while transferring system knowledge with an excellent and adaptable education style in line with ExpenseIn Support's tone of voice.
Maintaining full product knowledge of services and features.
Continuously improving the customer-facing learning material to a high-quality standard.
Adhering to company policies and procedures while contributing to departmental continuous improvement.
Working closely with our technical teams to help identify and resolve system issues in line with business-as-usual SLAs and OLAs.
Maintaining and enriching the support knowledge base.

What you'll need:

Experience in working within a fast-paced customer service SaaS environment.
Passion and enthusiasm for delivering exceptional customer service.
Excellent verbal and written communication skills.
Advanced skills using Microsoft Office 365.
Understanding of different file formats, including TXT, CSV, XML, and Excel workbooks.

What's the hiring process?

An initial Teams video call with our People team to discuss your application.

A Teams video interview with the Head of Service Delivery and our Senior Support Specialist - the interview will consist of a task which you'll be briefed on ahead of the interview.

When is the closing date?

The role will close for applications at 5pm on Friday 26th June.

Why work with us?

AIQ Group is a multi-product SaaS business, bringing together ExpenseIn and AccountsIQ, and recently ranked #477 in the Financial Times FT1000 list of Europe's fastest-growing companies in 2026.

As a forward-thinking and collaborative organisation, we combine drive, energy and ambition with a supportive, down-to-earth culture that enables people to do their best work. Our TEAM values (Together, Energy, Action, and Mindset) sit at the core of how we work and grow as a business.

Following a €60M investment in 2024, it's an exciting time to join the group as we continue to scale, enhance our products, and elevate the service we provide to our customers.

Some of our perks

28 days annual leave + bank holidays + your birthday off
Hybrid working from London or Dublin offices
Working from abroad - up to 6 weeks per calendar year
Private Health Insurance
5% Pension contribution
Life Assurance - 4 x Salary
Income Benefit
Wellbeing initiatives

By submitting your application, you agree that AccountsIQ Group may collect your personal data for recruiting, global organisation planning, and related purposes. AccountsIQ Group's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over AccountsIQ Group's use of your personal information.

Quick apply

Refine Your Search

application support specialist jobs in newcastle upon tyne, twr

Customer Support Specialist

Technical Support Specialist

Business Support Officer

ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne

Healthcare Science Associate

Employment Specialist

Product Specialist - Theory Test Content

Research Assistant/Associate

Integration Support Specialist

Student Records Coordinator

Project Support Officer

Reading Intervention & Wellbeing Co-ordinator

Government Counter Fraud Profession Centre of Learning - GCFP Training Coordinator

Information Governance Manager

Care Leaver Homelessness Prevention Specialist

Dementia Specialist Support Worker

Specialist Support Assistant (SSA)

Specialist Practitioner Urgent Care

Member Management and Development Specialist

Recovery Support Worker - Nights

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