Crm specialist Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- ERP systems
- Analysis skills
- Accounting
- Annual leave
5d
Advanced Specialist, Sales
Pearson —Sunderland
- Sales
- Travel
- Organisational skills
- Employee discount
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Online Sales & Customer Service Manager
NLS Security Ltd —Newcastle upon Tyne
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Partnerships Manager (North East)
Allica Bank —Newcastle upon Tyne
- Full-time
- Hybrid work
- Travel
- Communication skills
13d
Account Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- In-person
- Negotiation
- Work from home
- Employee assistance programme
Quick apply
Operations Administrator
Vadella —Wallsend
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
12d
Field Sales Account Manager
PHSGroup —Newcastle upon Tyne
- £35,000 - £38,000 a year
- Sales
- In-person
- Work from home
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Paid Social Specialist - UK&I
LeoVegas Mobile Gaming Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Digital Marketing Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Flexitime
Quick apply
4d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Sales
- ERP systems
- IT
Quick apply
13d
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
9d
Sales Associate (Part Time - 16 Hours) - Gateshead Newcastle (Metrocentre)
Hugo Boss —Newcastle upon Tyne
- Part-time
- Hospitality
- Customer service
- Communication skills
Technical Sales
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Public Sector Business Development Executive
Wave Utilities —Durham
- From £26,634 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
- Free parking
- Employee assistance programme
Quick apply
5d
Sales Executive (Hybrid)
SMH PRODUCTS LTD —Washington
- From £30,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Leadership
- Life insurance
Quick apply
2d
Technical Sales Engineer - Tyne Pressure Testing
British Engines —Newcastle upon Tyne
- Full-time
- CRM software
- IT
- Communication skills
- Employee assistance programme
Inside Sales Advisor
Innova Systems UK —Newcastle upon Tyne
- CRM software
- Microsoft Outlook
- Sales
Head of NBS Specifier Business Development
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Construction experience
- Leadership
Quick apply

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Product Support Specialist (Sage Intacct)

Sage -
Newcastle upon Tyne

Apply Now

Job details

5 days ago

Benefits

Annual leave
Company pension

Qualifications

Jira
Sage
ERP systems
Analysis skills
Accounting
ServiceNow
Customer support
Communication skills

Full job description

Job Description

We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQ
Be part of a high performing team that drives innovation, solves real-world issues, and makes a difference every day.

Job purpose:

To deliver exceptional support experiences to medium and strategic customers and partners each representing potential value in excess of £1M by resolving queries efficiently and accurately.

The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building trusted, long-term relationships.

This is a global role, supporting a diverse portfolio of customers and partners across multiple regions, requiring adaptability to different accounting practices, time zones, and business cultures.

The Specialist builds trusted relationships and ensures every interaction reflects Sage’s commitment to excellence, consistency, and care worldwide

Key Responsibilities

Support Experience Ownership:

Take full ownership of Partner and Customer support experience, including strategic and high value accounts, from start to finish, ensuring swift, accurate, and empathetic resolution at first contact.

Advanced Problem Solving:

Independently diagnose and resolve multifaceted product and system issues using deep product knowledge and understanding of regional accounting and legislative differences.

Continuous Improvement:

Identify recurring themes and insights from Partner & Customer interactions, sharing feedback to improve product performance, service quality, and knowledge assets.

Customer experience:

Create exceptional customer experiences through clear communication, proactive support, and a genuine commitment to building lasting trust and confidence.

Retention and growth support:

Contribute directly to customer and partner retention by resolving issues quickly, identifying risk or opportunity signals.

Collaboration: Partner closely with Escalation Specialists, Product, and Operations teams to share insights that improve support processes and customer outcomes.

Skills & Know How

Must have:

Proven experience in a technical or functional support role, ideally supporting enterprise or strategic customers.

Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.

Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.

Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail.

Proven ability to remain calm and professional under pressure while maintaining ownership and accountability.

Preferred:

Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA).

Technical knowledge of Intacct / ERP systems and customer environments.

Key behaviours

Empathetic, proactive, and customer obsessed.

Demonstrates curiosity, ownership, and composure under pressure.

Balances quality and efficiency to deliver excellent customer outcomes.

Collaborative and solution-focused, contributing to team and organisational goals.

Technical / professional qualifications

Bookkeeping or Accountant Certifications (an asset but not required)

Your benefits:

Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.

25 days of paid annual leave with the option to buy up to another 5 days

8 bank holiday days

Paid 5 days yearly to volunteer through our Sage Foundation

50% income protection

Holiday buy + sell

Comprehensive health, dental, and vision coverage

Work away scheme for up to 10 weeks a year

Ongoing training and professional development

Hybrid working

Healthy Mind app membership

Access to various helpful memberships for finances, health and wellbeing

#LI-AD1

Apply Now

Refine Your Search

crm specialist jobs in newcastle upon tyne, twr

Product Support Specialist (Sage Intacct)

Advanced Specialist, Sales

Customer Success Manager

Online Sales & Customer Service Manager

Partnerships Manager (North East)

Account Manager Supplier

Operations Administrator

Field Sales Account Manager

Key Account Manager

Paid Social Specialist - UK&I

Digital Marketing Manager

Account Manager

Property Sales Consultant

Sales Associate (Part Time - 16 Hours) - Gateshead Newcastle (Metrocentre)

Technical Sales

Public Sector Business Development Executive

Sales Executive (Hybrid)

Technical Sales Engineer - Tyne Pressure Testing

Inside Sales Advisor

Head of NBS Specifier Business Development

I want to receive the latest job alerts for crm specialist in newcastle upon tyne, twr

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