Customer care coordinator Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Customer Care Co-ordinator
BarrattDevelopments —Gateshead
- Customer service
- Microsoft Office
- Programmable logic controllers
Customer Engagement Coordinator
believe housing —Bishop Auckland
- £35,194 - £36,547 a year
- Hybrid work
- Annual leave
12d
Meeting and Events Sales Coordinator
Crowne Plaza Newcastle —Newcastle upon Tyne
- Full-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Patient/Customer Services Coordinator
Curaleaf International —Sunderland
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
- Life insurance
Quick apply
13d
Library Services Coordinator (Spaces and Environment)
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
12d
Monitoring Services Coordinator
Demeter Limited —Stockton-On-Tees
- £20,982 a year
- Part-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Flexitime
Quick apply
6d
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Customer service
- Microsoft Office
- Life insurance
Quick apply
Bookings Co-ordinator - Parkers Chauffeurs
Parkers Chauffeurs —Newcastle upon Tyne
- £14.50 an hour
- Customer service
- English
- Driving
Sales Co-ordinator
EDC Scotland Ltd —Gateshead
- £20,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Profit sharing
Quick apply
6d
Client Services Coordinator
Heuvel —Newton Aycliffe
- From £14 an hour
- Part-time
- Analysis skills
- Financial services
- Communication skills
- Free parking
- Flexitime
Quick apply
Customer Service & Internal Sales Coordinator
Envea —Ashington
- Full-time
- Sales
- Customer service
- Microsoft Office

More jobs to discover

Find similar jobs that you might be interested in.

Customer Engagement Coordinator
believe housing —Bishop Auckland
Liaising with customers to understand their experiences and feelings towards believe housing, using this information to shape service delivery within believe.
£35,194 - £36,547 a year
12d
Operations Coordinator
Newcastle University —Newcastle upon Tyne
You will lead a team, helping to ensure the School’s activities relating to operational services are carried out effectively and with a commitment to enhanced…
£32,080 - £34,610 a year
12d

I want to receive the latest job alerts for customer care coordinator in newcastle upon tyne, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care coordinator jobs near newcastle upon tyne, twr

Customer Care Co-ordinator

BarrattDevelopments -
Gateshead

Apply Now

Job details

Permanent

Qualifications

Customer service
Microsoft Office
Programmable logic controllers
Communication skills
Time management

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing all customer- related issues through to resolution, by direct communications with our internal and external Customers, coordinating the administration of the department to ensure it operates efficiently and effectively.

You will be expected to:

Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority.
To fully adhere to the Barratt Redrow standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s IT system.
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty (or any other warranty provider) and in line with the company’s stated Service Level Agreements.
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner.
Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels.
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently.
Provide administrative support for the Department, to include handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs (a record of minutes or actions arising from a meeting/project) for internal meetings.
Attend appropriate internal meetings to represent the department and be the voice of the customer, promoting improvements in service delivery across functions.
Undertake post-completion satisfaction calls to customers.
Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.
Ensure subcontractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.
Update weekly reports and distribute to relevant personnel.
Promote and act in accordance with all Group values, systems, policies and procedures.
Carry out other appropriate ad hoc duties as and when required.

What you'll need?

To be successful in the role, we are looking for:

Experience of working in a professional secretarial/administration role.
Previous experience in a demanding and fast paced customer service environment.
Excellent communication skills, both written and verbal.
Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
A strong team player, supportive of colleagues.
Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
Ability to multi-task, and work efficiently and accurately under pressure.
Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

customer care coordinator jobs in newcastle upon tyne, twr

Customer Care Co-ordinator

Customer Engagement Coordinator

Meeting and Events Sales Coordinator

Patient/Customer Services Coordinator

Library Services Coordinator (Spaces and Environment)

Monitoring Services Coordinator

B2B Support Coordinator - Customer Service - Medical Cannabis

Bookings Co-ordinator - Parkers Chauffeurs

Sales Co-ordinator

Client Services Coordinator

Customer Service & Internal Sales Coordinator

More jobs to discover

I want to receive the latest job alerts for customer care coordinator in newcastle upon tyne, twr

Explore jobs in more locations

What you'll be doing?

What you'll need?

Our Company and Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected