Customer experience analyst Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
Assistant Compliance Analyst
Animal and Plant Health Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Microsoft Office
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
5d
Senior Insights Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Analysis skills
- Mentoring
- AI
- Employee discount
- Referral programme
Quick apply
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
13d
Finance Analyst
Greggs —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
4d
Applications Analyst
END —Washington
- Full-time
- POS
- Work from home
- Employee assistance programme
Quick apply
5d
Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- SQL
- Continuous improvement
New Boarding Compliance Analyst - EDD Specialist
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Financial services
- Employee assistance programme
Quick apply
3d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Acquisitions Analyst
Technology Services Group —Newcastle upon Tyne
- £35,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
22h
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
5d
Business and Data Reporting Analyst (12-month FTC)
Norton Rose Fulbright —Newcastle upon Tyne
- Microsoft Word
- Analysis skills
Acquisitions Analyst
TSG —Gateshead
- £26,000 - £35,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- Continuous improvement
- Mentoring
Senior HR MI, Systems & Analytics Analyst
Sopra Steria —Newcastle upon Tyne
- Up to £52,000 a year
- Hybrid work
- Analysis skills
- Travel
- Annual leave
Senior Business Analyst
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
13d
Interventions Senior Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Work from home
12d
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
12d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
7h

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Business Analyst - Newcastle

Accenture -
Newcastle upon Tyne

Apply Now

Job details

Full-time

Qualifications

Stakeholder collaboration
User stories
Requirement elicitation
Stakeholder liaison
Business analysis
Process improvement
UML
Balsamiq
Scrum
APIs
Multidisciplinary collaboration
Business requirements
AI

Full job description

Business Analyst

Location: Newcastle

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement

Hybrid Working: Please note - This will require you to work from our Newcastle, Cobalt Business Park office 3 days per week.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

We are currently looking for Technically orientated Business Analysts to join our expanding Business Analysis community in Newcastle, working at the centre of modern software delivery. You’ll act as a trusted bridge between business stakeholders and technical teams, bringing clarity to complex problems and turning business needs into well‑defined, deliverable requirements & designs. By collaborating closely with stakeholders and delivery teams, you’ll help ensure solutions are user‑focused, technically feasible, and aligned to strategic business goals—making a tangible impact from discovery through to product launch.

As a Business Analyst, you will:

Support discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies.
Apply business analysis tools and techniques to assess processes and support the definition of fit‑for‑purpose business and technology solutions.
Work closely with business and technology stakeholders to support functional & non-functional requirements identification, elicitation, and validation.
Support the development of solution designs by producing clear and accurate artefacts including functional designs, process flows, sequence diagrams, business rules, and product backlog items.
Analyse business and operational data to support insights, validate assumptions, and inform solution and delivery decisions.
Contribute to business impact assessments to understand the implications of proposed changes across affected areas.
Support business readiness activities for implementations, including input into operational readiness and transition planning.
Assist with change activities by contributing to communications and training materials to support adoption.
Collaborate with cross‑functional teams including product, UX/UI, developers, testers, DevOps, and live services throughout the Software Development Lifecycle.
Participate in Agile ceremonies (e.g. daily stand ups, sprint planning, backlog grooming, retrospectives), and contributing to backlog refinement ensuring backlog items are ready for development and test
Identify and escalate risks, dependencies, and constraints in a timely manner.
Develop a working understanding of key technical elements e.g. APIs, databases, and system integration concepts.
Operate effectively in a customer‑facing , taking ownership of assigned deliverables with appropriate supervision.
Advocate and contribute to the delivery of AI‑enabled solutions that support improved outcomes for clients.
Identify and apply opportunities to improve delivery efficiency and day‑to‑day ways of working through the practical use of AI.

We are looking for experience across the following core business analysis capabilities:

Strong foundational business analysis skills, including requirements elicitation, analysis, documentation, validation, and ongoing management across the delivery lifecycle.
Ability to understand business problems and change needs, and translate these into clear, structured, and actionable requirements that support effective solution delivery.
Experience producing a range of business analysis artefacts, including user stories, functional and non‑functional requirements, process flows, business rules, and data requirements.
Working knowledge of structured analysis and solution design techniques, such as UML, BPMN, process modelling, and impact assessment, and the ability to apply these appropriately.
Ability to analyse business and operational data to support requirements validation, identify trends, and highlight risks, assumptions, or data quality issues.
Experience engaging with a wide range of business and technical stakeholders to build shared understanding, manage expectations, and support successful delivery.
Exposure to supporting business impact assessments, with an understanding of the implications of change across people, process, data, and technology.
We are looking for experience across the following core business analysis capabilities:
Strong foundational business analysis skills, including requirements elicitation, analysis, documentation, validation, and ongoing management across the delivery lifecycle.
Ability to understand business problems and change needs, and translate these into clear, structured, and actionable requirements that support effective solution delivery.
Experience producing a range of business analysis artefacts, including user stories, functional and non-functional requirements, process flows, business rules, and data requirements.
Working knowledge of structured analysis and solution design techniques, such as UML, BPMN, process modelling, and impact assessment, and the ability to apply these appropriately.
Ability to analyse business and operational data to support requirements validation, identify trends, and highlight risks, assumptions, or data quality issues.
Experience engaging with a wide range of business and technical stakeholders to build shared understanding, manage expectations, and support successful delivery.
Exposure to supporting business impact assessments, with an understanding of the implications of change across people, process, data, and technology.

Set Yourself Apart – Technical & Specialist Experience

Experience supporting technology‑enabled or digital delivery initiatives, ideally within complex or regulated environments (e.g. Public Sector).
Working understanding of system integration concepts, APIs, and data flows.
Familiarity with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce).
Awareness of UX principles and exposure to wireframing tools such as Figma or Balsamiq.
Curiosity about emerging technologies (e.g. GenAI) and how they may support business solutions and optimise working practices
Demonstrated the understanding of how AI can transform businesses and solutions
Exposure to benefits realisation or transition into live service environments.

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Refine Your Search

customer experience analyst jobs in newcastle upon tyne, twr

Business Analyst - Newcastle

Assistant Compliance Analyst

Senior Insights Analyst

Service Desk Analyst

Finance Analyst

Applications Analyst

Analyst: Application Support

New Boarding Compliance Analyst - EDD Specialist

Technology Analyst - PMO (UK Remote)

Acquisitions Analyst

IT Support Analyst Apprentice

Business and Data Reporting Analyst (12-month FTC)

Acquisitions Analyst

Senior Analyst: Application Support

Senior HR MI, Systems & Analytics Analyst

Senior Business Analyst

Interventions Senior Analyst

Resource Planning Analyst

Technology Analyst - Operations (UK Remote)

Systems Support Analyst

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