Response officer Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Advice and Information Response Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
- Full-time
- Customer service
6d
Security Officer
Securitas UK —Cramlington
- £14.30 an hour
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
Assistant Compliance Officer ( Adult Services)
Jigsaw Recovery Project CIC —Gateshead
- £26,500 - £28,500 a year
- Full-time
- Administrative experience
- Driving
- Mentoring
- Health & wellbeing programme
Quick apply
2d
Lifeline Response Officer
Darlington Borough Council —Durham
- £20,001 - £30,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
2d
Keyholding & Alarm Response Officer
KeyPoint —Sunderland
- £14 an hour
- Part-time
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
5d
Development Officer
Gateshead Council —Gateshead
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
3d
Plant & Bee Health Compliance & Enforcement Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
6d
Governance and Secretariat Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
9d
Information Rights Team Support Officer
Rural Payments Agency —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
5d
Security Officer
ABM UK —Cramlington
- £13.27 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4d
Relief Control Room Response Driver
ASEL —Gateshead
- £13.68 - £14.21 an hour
- Microsoft Outlook
- IT
- Leadership
- Employee assistance programme
- Employee discount
Police Constable Degree Apprenticeship (PCDA)
Durham Constabulary —Durham
- £31,164 - £50,256 a year
- Weekend availability
- Leadership
11d
Senior Scientific Officer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Windows
- Master's degree
- Annual leave
- Sick pay
5d
Central Freedom of Information Manager
Department for Work and Pensions —Newcastle upon Tyne
- £38,772 - £39,621 a year
- Overtime
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
External Communications Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
4d
Data, analysis, digital & policy advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
10d
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
Service Director - Operations
Gateshead Council —Gateshead
- £99,245 - £115,017 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
13d
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
4d

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response officer jobs near newcastle upon tyne, twr

Advice and Information Response Officer

North Tyneside Council -
North Tyneside

Apply Now

Job details

Full-time
£28,598 - £30,024 a year
6 days ago

Qualifications

Customer service

Full job description

Salary

Grade 6 £28598 to £30024 per annum

Contractual hours

Basis

Full Time

Job category/type

Social Care - Adult Service

Date posted

06/05/2026

Job reference

REQ000597

This is an exciting time for three full-time Advice and Information Response Officers to join our team within North Tyneside Council.

This could be the role for you if you have relevant experience managing fast paced incoming telephone calls, have an enquiring mind with excellent customer service skills.

Applicants are invited to apply for the above permanent full-time vacancy within the Gateway First Contact Team (working days Monday - Friday; 8:30 - 17:00)

The Advice and Information Response Officers (AIRO) act as the first point of contact for anyone wanting to access Adult and Childrens Social Care in North Tyneside, responding to contacts made by various channels including telephone, e-mail and web portal from the general public as well as professionals from other organisations.

The successful candidate:

The role involves offering advice, information and support around universal services as well as taking referrals when appropriate.

You should be confident in being able to unpick complex issues and be able to confidently communicate with all service user groups covered.

Some knowledge of Adult and/or Childrens Care Legislation would be beneficial.

Please note this role will be predominantly office based at our base at Quadrant offices.

Contact:

For an informal conversation regarding the vacancy, please contact:

Lesley Crawford, Initial Contact Manager

[email protected]

Or,

Hayleigh Davidson, Advice and Infoprmation Response Team Leader

hayleigh.davidson:@northtyneside.gov.uk

DBS Statement

An Enhanced Level DBS Check will be required for this post

Why North Tyneside Council?

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.

If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

Our Carbon Net-Zero 2030 Action Plan

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.

To learn more about Our Carbon Net-Zero 2030 Action Plan

Applying

To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.

Learn More

For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council

Apply Now

Refine Your Search

response officer jobs in newcastle upon tyne, twr

Advice and Information Response Officer

Security Officer

Assistant Compliance Officer ( Adult Services)

Lifeline Response Officer

Keyholding & Alarm Response Officer

Development Officer

Plant & Bee Health Compliance & Enforcement Officer

Governance and Secretariat Officer

Information Rights Team Support Officer

Security Officer

Head of Training Delivery - Frontline Services

Relief Control Room Response Driver

Police Constable Degree Apprenticeship (PCDA)

Senior Scientific Officer

Central Freedom of Information Manager

External Communications Manager

Data, analysis, digital & policy advisor

Associate Product Manager

Service Director - Operations

Complaints Local Delivery Lead

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