solution specialist Work, Jobs in newcastle upon tyne, twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Engineering
- English
- Communication skills
Quick apply
Logistics Specialist
Baker Hughes —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Flexible schedule
- Life insurance
Customer Support Associate (Specialist Support Team)
Nationwide Building Society —Newcastle upon Tyne
- From £25,250 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
7d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Customer Relations Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
2d
Sales and Onboarding Specialist (Property)
iamproperty & iamsold —Gosforth
- £23,920 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Intacct Product Specialist (French Speaking)
Sage —Newcastle upon Tyne
- Hybrid work
- ERP systems
- Analysis skills
- Accounting
- Annual leave
Service Administrator
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
6h
Business Energy Specialist
EC Business Solutions —Hebburn
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Annual leave
- Employee discount
Quick apply
5d
Property Condition Manager
North Tyneside Council —North Tyneside
- £44,075 - £48,226 a year
- Full-time
- Management
- Maintenance
- Continuous improvement
12d
Professional Services Consultant
Sage —Newcastle upon Tyne
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Gateshead
- Communication skills
Quick apply
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Inventory Manager
Lawson Fuses —Newcastle upon Tyne
- Sales
- Bachelor's degree
- Continuous improvement
12d
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
2d
Expenses Software Support Consultant
Payroll Software & Services Group —Newcastle upon Tyne
- £28,000 - £29,500 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
6d
Operations Process Specialist (12 Month - MAT Cover)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,000 a year
- Part-time
- Communication skills
Quick apply
Drainage Engineer
EnviroRod Limited —Killingworth
- £17.50 - £20.00 an hour
- Overtime
- Customer service
- Maintenance
- Plumbing
Quick apply
New Business SaaS Sales Representative
Hubexo —Newcastle upon Tyne
- Full-time
Quick apply

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solution specialist jobs near newcastle upon tyne, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

solution specialist jobs in newcastle upon tyne, twr

Technical Support Specialist

Product Specialist (m/w/d)

Logistics Specialist

Customer Support Associate (Specialist Support Team)

Support Specialist

Customer Relations Specialist

Sales and Onboarding Specialist (Property)

Intacct Product Specialist (French Speaking)

Service Administrator

Business Energy Specialist

Property Condition Manager

Professional Services Consultant

Merchant Success Manager - eCommerce

Integration Support Specialist

Inventory Manager

ITSM Problem Manager

Expenses Software Support Consultant

Operations Process Specialist (12 Month - MAT Cover)

Drainage Engineer

New Business SaaS Sales Representative

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