Complaints manager Work, Jobs in Newcastle Upon Tyne (with Salaries)

Senior Internal Communications and Campaigns Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Team management
- IT
- Annual leave
2d
Complaints and Information Governance Manager (Data Protection Officer)
Darlington Borough Council —Durham
- £50,000 - £54,495 a year
- Full-time
- Presentation skills
- IT
- AI
- Annual leave
- Work from home
2d
External Communications Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
2d
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
Central Freedom of Information Manager
Department for Work and Pensions —Newcastle upon Tyne
- £38,772 - £39,621 a year
- Overtime
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Deputy Head of External Affairs
Infected Blood Compensation Authority —Newcastle upon Tyne
- £58,655 a year
- Full-time
- Presentation skills
- Travel
- Business
- Annual leave
11d
Director - Capability, Learning and Talent
Department for Work and Pensions —Newcastle upon Tyne
- £105,000 - £117,000 a year
- Overtime
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
1d
Training & Quality Manager
Affordable Waste Management Ltd —Gateshead
- Up to £46,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
11d
TIPCU Casework Officer
Department for Transport —Newcastle upon Tyne
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Cluster General Manager - 4 Month Fixed Term Contract
iQ Student Accomodation —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
9d
Service Delivery Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d
Welcome Manager
Heart of the City Partnership (Newcastle Castle) —Newcastle upon Tyne
- £27,500 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
Quick apply
Governance and Secretariat Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
7d
Performance Measurement and Analytics Lead
Infected Blood Compensation Authority —Newcastle upon Tyne
- £58,655 a year
- Full-time
- Presentation skills
- Business
- Leadership
11d
Assistant Director (Crime)
Insolvency Service —Newcastle upon Tyne
- £72,113 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Centre Manager
Bupa —Durham
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
4d
Duty Manager/Supervisor
Jump Giants —Gateshead
- From £26,500 a year
- Full-time
- Hospitality
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Practice Lead
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- Negotiation
- Annual leave
- Employee discount

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complaints manager jobs near newcastle upon tyne

Senior Internal Communications and Campaigns Manager

Infected Blood Compensation Authority
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
£47,258 a year
2 days ago

Benefits

Annual leave
Company pension
UK visa sponsorship
Enhanced maternity leave
Enhanced paternity leave
Childcare

Qualifications

Presentation skills
Team management
IT
Business

Full job description

Details

Reference number

470381

Salary

£47,258

In addition once the role holder has completed their probationary period (usually 6 months) they will become eligible to receive a pay premium allowance of £3,544 per annum. This pay premium allowance is non contractual and non pensionable.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

IBCA Level 4

Contract type

Permanent

Business area

IBCA - Communications

Type of role

Communications / Marketing

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Glasgow, Newcastle-upon-Tyne

About the job

Job summary

The Infected Blood Compensation Authority (IBCA) is a new arms-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be fully operational for a period of approximately up to 5 years, after which IBCA will become a smaller residual service. When IBCAs work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), compensation will be paid to those infected and affected. This role is an opportunity to join a new Arms Length Body the Infected Blood Compensation Authority (IBCA).

Together we are building a team of Communications and Engagement professionals to put the infected and affected community at the heart of our communications and support them to get the compensation they are entitled to.

The number one goal for this organisation is to build and maintain trust with its users. Effective, open and transparent communications will play an important part in this.

The Communications and Engagement team sits at the heart of the IBCA to ensure we explain the new compensation scheme with clarity, simplicity and effectiveness.

Job description

This role is responsible for planning and delivering internal communications for the Infected Blood Compensation Authority (IBCA). You will help ensure our communications effectively support the development of IBCA and the creation of our compensation service while also supporting corporate priorities and helping IBCA be a great place to work.

You will lead and own the internal communications strategy for IBCA, taking responsibility for shaping the organisation's internal voice and driving it forward through a programme of channels, products and events. This includes taking the lead on developing and delivering proactive digital communications, internal events and guidance that build transparency and trust across the organisation.

We are creative, fast-working and encourage collaboration. With a big job to do youll be striving for innovation and excellence as we build the team together.

The primary role for the job holder will be in internal communications, but you may also be asked to support some of our key external and campaign activity.

Responsibilities

We are looking for a highly motivated and enthusiastic leader to join our communications and engagement team. This is a vital role and will be a challenging and exciting opportunity to develop communications strategies and build a high-performing and motivated team to deliver high quality campaigns.

The job will require the candidate to:

Deliver on the internal communications strategy, putting in place internal communications channels, content plans and monitoring required.
Draft and deliver clear, accurate and effective content for internal and external communication campaigns.
Build and maintain strong relationships across the organisation.
Provide strategic communications advice, counsel and constructive challenge to senior managers and others as required on how communications can help support IBCA objectives.
Ensure proper use of insight and evaluation across to inform future work and demonstrate effectiveness.
Contribute to strategic plans, evaluation documents, reports and other IBCA communications materials and briefings.
Plan and oversee the delivery of integrated communications for IBCA, covering both internal and external audiences across multiple channels
Lead campaign delivery, identifying opportunities to promote IBCA messages and support
those we serve.

Person specification

Essential Criteria

Experience of developing and delivering clear, accurate and effective communications plans and products across both internal and external channels
Excellent written skills with the ability to take complex policy information and explain it to non-expert audiences in a straightforward way.
Demonstrable experience of using behaviour change tools and techniques to support campaign objectives.
Leading delivery of corporate digital channels in a busy organisation with a mix of operational and corporate roles, including intranet functionality.
Experience of working collaboratively across teams with colleagues at all levels.
Experience of evaluating communications activity and feeding back insight.
Ability to work in a fast paced, demanding and unpredictable environment with the ability to prioritise work, often under pressure.
Strong interpersonal skills and the confidence to challenge decisions should it be necessary.

Desirable Criteria

Understanding and knowledge of the Government Communications Service, including the tools and techniques they use to support marketing campaign delivery. For example OASIS models, COM-B and the GCS evaluation framework.
Experience of working in a regulatory environment.
Experience of managing a team.
Experience of effectively managing, planning and overseeing the work of a team to hit delivery expectations.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Making Effective Decisions
Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

GCS - Implementation

Benefits

Alongside your salary of £47,258, Infected Blood Compensation Authority contributes £13,690 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Premium allowance paid monthly after probation
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%
32.5 days of paid annual leave plus 8 bank holidays
Family friendly policies to support you and your everyday responsibilities
Enhanced maternity and paternity leave, up to 12 months shared parental leave

Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

As part of your application you will be required to provide a CV setting out your career history highlighting specific responsibilities and achievements that are relevant for this role.

You will also be required to provide a Statement of Suitability (750 words max.)

Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.

Your CV and Statement of Suitability will be assessed against the essential criteria listed in the 'Person Specification' section of the job advert.

You will also be assessed on Technical skills at application stage.

Should a large number of applications be received, an initial sift may be conducted using the technical skill, 'GCS Implementation'. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Should you be successful at sift, you will be invited to an interview where you will be assessed on Technical skills and Behaviours.

Expected timeline (subject to change)

Expected sift date w/c 27th July
Expected interview date w/c 17th August
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website)

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : IBCA Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information