Public sector Work, Jobs in Newcastle Upon Tyne (with Salaries)

Health Advisor - 111/999 Call Taker
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £34,000 a year
- Full-time
- English
- Computer skills
- Communication skills
3d
Wildlife Ranger
Northumberland County Council —Morpeth
- £28,598 - £31,022 a year
- Weekend availability
- Annual leave
Quick apply
Environment Group Executive Assistant
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £29,715 - £34,435 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
18h
Learning & Development Advisor
The National Lottery Community Fund —Newcastle upon Tyne
- £29,500 - £32,500 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Victim & Witness Support Navigator
Northumbria Police —Newcastle upon Tyne
- £26,154 a year
- Full-time
- Leadership
- Communication skills
- Work from home
- Employee discount
3d
202608: Prison Officer - HMP Frankland
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
14d
Business Support Assistant - Family Hubs
Gateshead Council —Gateshead
- £21,749 - £28,142 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Databases
- Organisational skills
- Annual leave
- Employee discount
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Work from home
4d
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
9d
Business Services Administrator
Northumbria Police —Ponteland
- Full-time
- Customer service
- Word processing
- Databases
- Employee discount
- Sick pay
Welfare Rights Officers
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- English
- Communication skills
- Annual leave
Personal Advisor - Leaving Care Service
Liverpool City Council —Parklands
- £31,022 - £35,412 a year
- Communication skills
- Employee assistance programme
10d
Waste and Recycling Labourer
Gateshead Council —Gateshead
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee discount
9d
Public Health Analyst Apprentice
Northumberland County Council —Morpeth
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Analysis skills
- Annual leave
Quick apply
8d
Sales Executive - Public Sector
Softcat —Newcastle upon Tyne
- £26,250 a year
- Business development
- Communication skills
- School
- Flexible schedule
Administrator - Legal Aid Agency
Ministry of Justice —Jarrow
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
1d
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
Simpler Recycling Projects Coordinator
Gateshead Council —Gateshead
- £41,771 - £45,091 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Organisational skills
- Annual leave
- Employee discount
13d
Workplace Wellbeing Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Business Support Assistant - Care point
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Full-time
- Inventory control
- Customer service
- Word processing
6d

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Health Advisor - 111/999 Call Taker

North East Ambulance Service NHS Foundation Trust -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,760 - £34,000 a year
3 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Patient assessment
English
Computer skills
Phone triage
Communication skills

Full job description

We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don’t need any medical knowledge, and full training in managing calls and use of our systems will be provided.

This role could be the first step of a great career in healthcare and can give you the knowledge to go even further. In this role you will:

Be a strong communicator, asking questions in a way which can help assess a callers needs in a pressurised environment, where time is of the essence.
Manage calls supported by a computerised medical assessment tool, to help give patients the most appropriate care response. From an ambulance in life-threatening emergencies, through to a GP appointment, dentist appointment, or referring the patient to a range of community-based services, such as a walk-in-center.

Please ensure that you have read the shift pattern document attached before applying. As a 24/7/365 service, you will be expected to work Bank Holidays including Christmas. Any Bank Holidays worked will be added to your holiday allowance.

As a Health Advisor for the ambulance service you will be the first point of contact with patients, healthcare professionals and other callers. Working within Operations Centre's located at HQ - Newcastle, Hebburn and Wynyard you will use NHS pathways to record patients demographics and clinical information to assess their condition to ensure they are directed to the most appropriate healthcare professional or service.

You will provide basic advice and health information to patients calling 111, supporting callers to access the appropriate level of care.

Your Training is pass or fail and whilst you will be trained initially to handle 111 calls, over the next 12 months it is expected that you will be given additional skills, via a career progression programme, to enable you to handle 999 Emergency calls. All of our Health Advisors are expected to take both types of calls.

On occasion you may be required to work from one of our alternative sites, to enable the Trust to fulfil its obligations.

In line with the code of practice on English language requirements for public sector workers applicants must have the ability to converse under pressurised circumstances with members of the public and document and provide instruction in accurate spoken and written English.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Please ensure you take a look at the job description attached for full details of duties and responsibilities

Band 3 Plus potential salary including unsocial hours payments; from £31,500-£34,000 pa depending on rota/pro rata.

This role involves handling emergency and urgent calls, including exposure to potentially traumatic and distressing situations such as serious illness, injury and death.

Candidates should be aware of the emotional demands of the role and carefully consider their personal resilience and wellbeing when applying.

We are committed to supporting the wellbeing of our staff and provide access to appropriate support mechanisms throughout training and employment. We encourage applicants to consider any support they may need and to discuss this with us at any stage of the recruitment process.

Apply Now

Refine Your Search

public sector jobs in newcastle upon tyne

Health Advisor - 111/999 Call Taker

Wildlife Ranger

Environment Group Executive Assistant

Learning & Development Advisor

Victim & Witness Support Navigator

202608: Prison Officer - HMP Frankland

Business Support Assistant - Family Hubs

Digital Investigator - National Digital Investigation Unit

Customer Service Front Office

Business Services Administrator

Welfare Rights Officers

Personal Advisor - Leaving Care Service

Waste and Recycling Labourer

Public Health Analyst Apprentice

Sales Executive - Public Sector

Administrator - Legal Aid Agency

Technical and Support Officers

Simpler Recycling Projects Coordinator

Workplace Wellbeing Coordinator

Business Support Assistant - Care point

I want to receive the latest job alerts for public sector in newcastle upon tyne

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