Support engineer Work, Jobs in Newent, Gls (with Salaries)

Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Travel
- IT
- Linux
- Annual leave
- Employee assistance programme
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
Junior Cyber Security Engineer
University of Gloucestershire —Cheltenham
- £24,685 - £28,031 a year
- Full-time
- Customer service
- IT
4d
IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
- Full-time
- Azure
- Customer service
- English
- Sick pay
Quick apply
9d
Project Delivery Lead - NatSec
CloudSecure Ltd —Cheltenham
- £50,000 - £76,000 a year
- Full-time
- Project management
- Organisational skills
- Software development
- Annual leave
Quick apply
IT Systems & Support Engineer
Kubus Group Limited —Kemble
- £35,000 a year
- Full-time
- Azure
- Customer service
- Salesforce
- Bereavement leave
- Referral programme
Quick apply
Graduate Solutions Engineer
Siltbuster Limited —Monmouth
- Engineering
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Digital Solutions Engineer
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Schematics
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
12d
Installations Manager
FBS-Hormann —Mitcheldean
- Full-time
- First Aid Certification
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Support Analyst
Netcall —Cirencester
13d
Audio Visual Engineer Trainee or Experienced
HadleighTechnical Support Ltd —Worcester
- £25,000 - £35,000 a year
- Full-time
- Driving
- Computer networking
- Organisational skills
Quick apply
6h
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
9d
Support & Installation Engineer - Telecoms
F&M Telecommunications —Gloucester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
Business Applications Engineer
Ecotricity —Stroud
- £26,295.60 - £28,000.00 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- AWS
- Communication skills
- Free parking
- Employee discount
Quick apply
Multi Skilled Shift Engineer
Hereford Contract Canning (HCC) Limited —Hereford
- £54,000 a year
- Overtime
- CAD
- Maintenance
- English
- Life insurance
- Sick pay
Quick apply
10d
Quality Engineer (Aerospace)
Tilo Consulting —Tewkesbury
- £40,000 - £48,000 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Free parking
Quick apply
Graduate Software Engineer
Lockheed Martin Corporation —Gloucester
- £34,000 a year
- Full-time
- Computer Science
- Java
- C++
- Employee assistance programme
- Employee discount
3d
Head of Project Delivery
Providence Global ITF —Hereford
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
6d
Graduate Process Engineer
Magnera Corporation —Lydney
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Life insurance
1d

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Support Engineer

Mitie -
Gloucester

Apply Now

Job details

Permanent | Full-time

Qualifications

Microsoft Windows Server
Sales support
Operating systems
GCSE
Microsoft Exchange
Windows
IT support
Computer networking
IT
BTEC
Communication skills

Full job description

Job title: Support Engineer

Based from: Gloucester

Reports to: Operations Manager

The Role

As a Support Engineer you will provide remote, onsite and workshop IT support to GBE Converge's clients. You will always provide excellent customer service to try and resolve all customer incidents raised as well as completing small works and installation projects.

Duties and Responsibilities

Always providing excellent and effective customer service
Providing support for incoming service requests, utilising the help desk ticketing system
Taking ownership of support requests, ensuring they are resolved and ensuring customers are communicated to at all times
Contributing to the creation, development and review of procedure and policies within the IT department and maintain current procedures and policies
Escalating incidents to Senior Engineers, where appropriate
Answering incoming telephone calls, tickets and emails and providing first point of contact as well as escalations to all GBE Converge customers
Visiting client sites, where necessary, to resolve issues, often at short notice
Correctly logging and updating tickets with the required information relating to support requests
Managing and maintaining the end point monitoring platform on a daily basis
Logging support tickets for all issues flagged, including 24/7 and daily checks
Notifying management of reoccurring outages
Raising hardware failures as critical P1 priority
Raising outages as critical P1 priority
Ensuring correct ticket information is always maintained
Managing own ticket queue and work schedule in an efficient manner
Assisting on Project work as and when required
Providing coaching on technical skills and processes to other staff
Providing pre-sales support to GBE Converge existing customers
Providing general administration and scheduling tasks for the service desk coordinator
Ensuring accurate timesheets are maintained at all times
Ensuring all paper work relating to finished work is accurately completed and submitted in a timely manner

No job description can be entirely comprehensive and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business.

Person Specification

Essential

Experience working in an IT support environment covering a number of different technical areas
Sound technical IT skills
English Language (written and verbal) to a GCSE or equivalent level
At least 1 formal IT qualification at entry level or above ie: GCSE ICT, CompTIA, Microsoft certification, BTEC or similar
Comfortable working within a team or on own initiative
Excellent working knowledge of windows server 2003/2008/2012/2016
Excellent working knowledge of windows 7/8/10
Excellent working knowledge of Office 2003/2010/2013/2016/365
Good working knowledge of major networking components, networking operating systems and basic configuration and maintenance

Desirable

Able to demonstrate good communication skills, written, over the phone, and face to face
Experience in troubleshooting Microsoft environments
Willing to learn new skills in a fast-paced environment
Excellent documentation skills
Exchange server 2003/2007/2010/2013/2016/365 implementation experience
Backup configuration and maintenance experience
Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software
Daily system checks, servers, backups and firewalls

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Working Conditions

The typical working environment will be an office location at our offices in Gloucester. The job requires that the engineer can lift and move typical IT equipment (PC's and Laptops) from floor to desk regularly. Long periods of working in front of a VDU with regular breaks is common. Occasionally you may be required to travel long journeys to complete customer support or training and may at times be required to stay overnight.

Engineers are expected to be available for an on-call rota to support customers with out of hours' support contracts as defined by the Technology Service Delivery Manager. The role requires that you will be available to work evenings, weekends, and bank holidays on request.

Group Compliance

As part of the companies compliance to The Health & Safety at Work Etc Act 1974, ISO9001 for Quality, ISO14001 for Environmental and ISO27001 for Information Technology, there are several key objectives that are issued each year upon management review that we expect all staff to work towards in order for the company to meet these objectives and include but are not limited to:

Compliance to all legislative and British Standard requirements
Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required
Maximise customer satisfaction with the services provided by GBE Converge
Working to reduce, renew and recycle any waste on and off our sites including our offices
Protect the environment and ensure use of toxic materials is avoided where possible
Work to best safe practice and ensure actions do not cause harm unto themselves or others
Employees will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others
Ensure all minimum training requirement are met in compliance with the relevant ISO standards
Ensure that any Information Technology ‘incidents' are effectively reported and resolved in a timely fashion (internally or externally)
Maintain clear desk and screen at all times
Compliance to ensure no deliberate breaches in security information and/ or systems

Apply Now

Refine Your Search

support engineer jobs in newent, gls

Support Engineer

Technical Support & Sustainment Engineer

IT Support Engineer

Junior Cyber Security Engineer

IT Support Technician – First Line Support

Project Delivery Lead - NatSec

IT Systems & Support Engineer

Graduate Solutions Engineer

Digital Solutions Engineer

Installations Manager

Support Analyst

Audio Visual Engineer Trainee or Experienced

Associate Service Desk Technician

Support & Installation Engineer - Telecoms

Business Applications Engineer

Multi Skilled Shift Engineer

Quality Engineer (Aerospace)

Graduate Software Engineer

Head of Project Delivery

Graduate Process Engineer

I want to receive the latest job alerts for support engineer in newent, gls

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