Service delivery manager Work, Jobs in Newgate Street (with Salaries)

Junior Service Delivery Manager
Computacenter —Hatfield
- Continuous improvement
- Organisational skills
- Communication skills
13d
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Continuous improvement
- Team management
- Leadership
- Free parking
- Annual leave
Service Delivery Manager
Veolia ES (UK) Limited —St Albans
- £39,758 a year
- Full-time
- Mentoring
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Junior Service Delivery Manager
Ericsson —Hatfield
- Computer Science
- Engineering
- English
Operations Manager
Affinity Water —Hatfield
- £54,000 - £65,000 a year
- Hybrid work
- Management
- Budgeting
- Annual leave
- Employee discount
2d
Service Manager
Calm Futures Limited —Hoddesdon
- £35,000 - £38,000 a year
- Full-time
- Writing skills
- Supervising experience
- Travel
Quick apply
6d
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
Final Mile Territory Manager
Evri —Enfield
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Service Delivery Manager
ABM —Harlington
- Full-time
- Team management
13d
Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager (Global)
Brookfield Asset Management —London
- Full-time
- Continuous improvement
- Training & development
- Leadership
Senior Service Delivery Manager
SoftwareOne —London
- Full-time
- Hybrid work
- English
- Continuous improvement
- Contracts
8d
Service Delivery Manager
Unisys —London
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
8d
Fulfilment Team Leader – Warehouse
Finery London —Enfield
- £28,000 a year
- Overtime
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
Senior Service Delivery Manager
Zenzero Solutions —London
- Customer service
- Data analysis skills
- Analysis skills
Service Delivery Manager
Version 1 —London
- Full-time
- Remote
- Customer service
- English
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Senior Private Household Manager
Quintessentially Estates —Knightsbridge
- £35,000 - £43,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
- Sick pay
Quick apply
9d
Registered Service Manager
United Response —St Albans
- £43,500 a year
- Weekend availability
- Leadership
- Paid training
- Annual leave
14d
Operations Manager
OCS Group —London
- Monday to Friday
- Remote
- Communication skills
Quick apply

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Junior Service Delivery Manager

Computacenter -
Hatfield

Apply Now

Job details

13 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Root cause analysis
Communication skills
Time management

Full job description

Location: UK - Hatfield | Job-ID: 219722 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

Junior Service Delivery Manager (Service Delivery Manager 1)

Based in Hatfield with hybrid and options.

NB: There will be an expectation to be on-site 1-2 days per week

The Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.

What you’ll do

The role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis leading to service improvement and stability.

Main Duties

Help track incidents, service issues, and trends, escalating concerns as appropriate.
Support senior colleagues during major incidents and service disruptions.
Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.
Act as a supporting point of contact for stakeholders.
Help prepare service review materials, performance reports, and communications.
Assist with post incident reviews, root cause analysis, and action tracking.
Support requests for change to existing services
Support service transition and operational acceptance activities for new or changed services.
Build positive working relationships with IT teams and business users
Support the tracking and reporting of service improvement initiatives.
Help analyse service data to identify recurring issues or risks.
Contribute to initiatives that improve service quality, reliability, and user experience.
Identify continual service improvement initiatives based on service data, incident trends, and stakeholder feedback
Escalate risks, issues, or dependencies to senior colleagues

What you’ll need

Basic understanding of IT service management concepts.
Interest in ITIL practices and service delivery environments.
Ability to understand and work with service performance data.
Willingness to learn about infrastructure, applications, and end user services.
Clear written and verbal communication skills.
Ability to work collaboratively with technical and business teams.
Organised approach to tracking actions and follow ups.
Professional and customer focused mindset
Good organisational and time management skills.
Attention to detail and commitment to quality.
Able to work under guidance and ask for support when required.

Essential skills

Basic understanding of IT service management concepts.
Interest in ITIL practices and service delivery environments.
Ability to understand and work with service performance data.
Willingness to learn about infrastructure, applications, and end user services.
Clear written and verbal communication skills.
Ability to work collaboratively with technical and business teams.
Organised approach to tracking actions and follow ups.
Professional and customer focused mindset
Good organisational and time management skills.
Attention to detail and commitment to quality.
Able to work under guidance and ask for support when required.

Desirable skills

Experience in IT operations, service support, or a related IT role.
Exposure to incident management, service reporting, or support environments.
Basic understanding of how IT services support business outcomes.
ITIL 4 Foundation (or willingness to work towards).

Critical success factors

Accurate and timely service reporting and action tracking.
Effective support to senior service delivery managers.
Improved understanding of IT service management practices.
Positive feedback from stakeholders and team members.
Progression towards independent service delivery ownership.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

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service delivery manager jobs in newgate street

Junior Service Delivery Manager

Team Leader - Strategic Sites