Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
About Us
We are a global provider of medical assistance and claims management services supporting insurers, brokers, and policyholders worldwide. Our dedicated Medical Assistance team delivers high-quality clinical support, ensuring safe, effective, and cost-conscious case management across international healthcare systems.
Our expertise, in-house medical professionals, and worldwide network of clinicians enable us to deliver award-winning care and coordination. Our Medical Assistance service was proudly recognised as Medical Assistance Company of the Year 2024.
The Role
We are seeking an experienced Registered Nurse Case Manager to join our Medical Assistance team.
In this role, you will provide clinical assessment, medical advice, and case management support for international patients. You will work closely with global healthcare providers, insurers, and operational teams to ensure safe and appropriate medical outcomes, including patient repatriation where required.
You will play a key role in delivering high-quality clinical decision-making while supporting operational efficiency and cost containment.
Key Responsibilities
Manage complex international medical assistance cases from assessment through resolution
Liaise with hospitals, doctors, insurers, and policyholders worldwide
Review medical reports and provide timely, evidence-based clinical recommendations
Monitor ongoing cases to ensure safe, effective, and appropriate care delivery
Provide guidance on medical repatriation, including transport and escort requirements
Coordinate admissions to UK NHS facilities when appropriate
Support selection and coordination of medical escorts for patient transfers
Maintain accurate, timely and compliant case documentation
Escalate cases to Chief Nursing Officer / Chief Medical Officer / Duty Doctor when required
Support clinical governance and adherence to internal and professional standards
Assist in maintaining medical equipment and repatriation supplies
Manage and prioritise your own caseload effectively in a fast-paced environment
You are a confident and experienced nurse with strong clinical judgement and excellent communication skills. You thrive in dynamic environments and are comfortable making autonomous decisions while working as part of a global team.
Essential Requirements
Registered General Nurse (RGN) with valid NMC registration
Minimum 5 years post-registration experience
Background in acute care (A&E, ICU or CCU essential)
Evidence of ongoing CPD and professional compliance
Strong IT and documentation skills
Professional indemnity via RCN or equivalent body
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at [email protected]
