Join us where the River Thet winds through tranquil woodland at Thorpe Forest
- Location: Thorpe Forest
- Salary: £12.71 per hour
- Working Hours: Part-time. 30 hours per week.
- Days of Work: Your days of work will vary between Monday and Sunday working every other weekend covering 9am - 8pm shifts.
- Due to the requirements of the role, a valid driving licence is vital
We have an exciting opportunity for a Facilities Assistant to join our lovely team at Thorpe Forest.
Be a part of making special escapes in one of the UK’s most peaceful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins offer a natural escape beside the banks of the River Thet, close to where the Norfolk and Suffolk borders meet. Choose a cabin beneath the tranquil canopy of the forest or opt for a more open aspect in the picturesque woodland glade.
About the Facilities Assistant role:
As Facilities Assistant, you will ensure our cabins are in good working order with well-maintained décor. You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and the ability to solve these issues whilst maintaining excellent communication with the guest is essential.
Our Facilities Assistant will ensure every cabin is regularly audited to keep standards high. Working in the Operations Team you will also assist across the location as and when required, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.
You’ll take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experience that Forest Feeling the moment they step into their cabin.
Your Responsibilities:
- ➡️ Carry out general maintenance and repair work to keep cabins in good working order and well-presented.
- ➡️ Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
- ➡️ Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
- ➡️ Paying attention to the little details and delivering daily tasks in a timely and competent manner.
- ➡️ Taking pride in delivering exceptional customer service.
- ➡️ Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin
What Are We Looking For?
Our ideal Facilities Assistant will be a dynamic individual who applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.
We’re looking for someone with:
- ✅A positive, can-do attitude and a strong work ethic.
- ✅The ability to work well in a team and communicate effectively with colleagues.
- ✅Great attention to detail, ensuring high cleanliness standards are met.
- ✅Some previous experience in a similar role.
- ✅A willingness to work outdoors in a natural setting, whatever the weather.
Who Are Forest Holidays?
We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place ✨
Why Join Us?
As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:
- ✈️ Generous holiday allowance - Take the time you need to recharge
- Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
- Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
- Long service awards and company events - Celebrate success with your team
- Pension scheme - Secure your future with our company pension
- Two paid days to volunteer - Give back to a cause you care about
- Subsidised meals - Discounted food when working on location
❤️- Health cash plan & life assurance - Covered by the company to keep you protected
- Wellbeing events & activities - Focus on your mental and physical wellness
- Save on breaks - Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- ️ Hundreds of discounts - Save on top brands across the UK
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Pay Rates for Aged 16 and 17:
16 years: £8.00 per hour
17 years: £10.85 per hour
Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
