Technical support occupations Work, Jobs in Newmarket, Sfk (with Salaries)

Technical Support Agent
POP Telecom —Newmarket
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Application Support Engineer
Made4net LLC. —Cambridge
- £3,500 - £5,000 a month
- Weekend availability
- SQL
- AWS
- Travel
Quick apply
Technical Support Officer - Energy
West Suffolk Council —West Suffolk
- £17,071.17 - £18,941.49 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Customer Success and Technical Support Manager
cellXica —Cambridge
- Full-time
- Computer networking
- Organisational skills
- Contracts
- Free parking
Quick apply
5d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
6d
System Support Representative
E. L. Blake, Inc. —Lakenheath
- £70,000 - £120,000 a year
- Full-time
- IT
- In-person
- Life insurance
Quick apply
IT Service Desk Technician
Eastern Education Group —Bury St. Edmunds
- £24,570 - £25,401 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Desktop Support
Axiom Technologies —Histon
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
12d
IT Service Desk Administrator (12 month fixed term contract)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Customer service
- Computer literacy
- IT
10d
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Computer networking
- IT
- Communication skills
3d
IT Support Intern (12 months) - Starting July 2026
Schlumberger —Cambridge
- Customer service
- English
- Bachelor's degree
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Microsoft Outlook
- CAD
Digital Friend Volunteer
Age Well East – Colchester —Halstead
Quick apply

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Technical Support Agent
POP Telecom —Newmarket
Guide customers through basic technical steps in a calm and understandable manner. The ability to remain calm and helpful when dealing with frustrated or…
From £26,000 a year
Quick apply
Application Support Engineer
Made4net LLC. —Cambridge
This customer-facing role supports both live customers and implementation activities, working closely with global support, IT, and project teams to resolve…
£3,500 - £5,000 a month
Quick apply

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technical support occupations jobs near newmarket, sfk

Technical Support Agent

POP Telecom -
Newmarket

Quick apply

Job details

Permanent | Full-time
From £26,000 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Technical support
IT support
Organisational skills
Telecommunication
Customer support
Communication skills

Full job description

Technical Support Advisor
Full-Time | Permanent | Office-Based

Job Overview

We are looking to recruit a motivated Technical Support Advisor to join our expanding telecoms team.

This is a full-time, permanent, office-based position suited to someone who is confident speaking with customers, comfortable using systems, and genuinely interested in developing technical knowledge within broadband and telecoms support.

Technical training will be provided, so previous telecoms experience is beneficial but not essential. However, the role would suit someone who enjoys understanding how things work, has an interest in technology, and is keen to develop practical troubleshooting skills in a customer support environment.

The role will involve helping customers with broadband, Wi-Fi, router, and connectivity issues, carrying out checks across internal systems and supplier portals, reviewing service information, and progressing the correct actions to support resolution.

This is a strong opportunity for someone with a logical mindset, good communication skills, and a genuine interest in building technical confidence within a specialist area of telecoms support.

Responsibilities

Deliver a high standard of technical support and customer service in a professional and efficient manner
Speak with customers by phone and email to diagnose broadband, Wi-Fi, router, and connectivity issues
Troubleshoot service problems in a clear, structured, and customer-friendly way
Carry out line, router, service, and account checks using internal systems and supplier portals
Help identify whether issues relate to Wi-Fi setup, equipment, service faults, line problems, or customer-side configuration
Raise, monitor, and progress faults, supplier actions, and internal tasks where required
Guide customers through basic technical steps in a calm and understandable manner
Handle minor customer service or basic administrative tasks, usually where they support the investigation or resolution of a technical issue
Accurately record customer contact, technical findings, actions taken, and next steps
Follow internal processes carefully to ensure issues are handled consistently and correctly
Build technical knowledge through training, practical experience, and day-to-day exposure to telecoms systems and support processes
Support the smooth handling of technical queries, faults, and service-related actions within the team
Contribute positively to the wider business and maintain a professional approach at all times

What We’re Looking For

Strong communication skills and a professional telephone manner
A genuine interest in technology and technical problem-solving
A logical and methodical approach to diagnosing issues
Confidence using systems, portals, and support tools
The ability and willingness to learn technical processes through training and practical experience
Good attention to detail and the ability to keep accurate records
The ability to remain calm and helpful when dealing with frustrated or confused customers
A proactive attitude and willingness to take ownership of issues
Reliability, professionalism, and good organisational skills
The ability to attend the office independently and consistently

We are interested in finding someone with the right attitude, communication skills, technical curiosity, and willingness to learn.

What We Offer

A full-time, permanent role within a growing telecoms company
Office-based work within a supportive team environment
Full technical training and ongoing support
Free on-site parking
Employee discount
Genuine opportunities for growth within the business
The opportunity to build practical knowledge of broadband services, Wi-Fi troubleshooting, supplier systems, fault diagnostics, and telecoms support processes

This is an excellent opportunity for someone who enjoys problem-solving, has an interest in technology, and wants to develop into a confident technical support professional within the telecoms industry.

Pay: From £26,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in newmarket, sfk

Technical Support Agent

Application Support Engineer

Technical Support Officer - Energy

Customer Success and Technical Support Manager

Service Desk Engineer

System Support Representative

IT Service Desk Technician

IT Desktop Support

IT Technician - Bury St Edmunds Cluster

IT Service Desk Administrator (12 month fixed term contract)

Service Desk Analyst

ICT Senior Service Desk Analyst

IT Support Intern (12 months) - Starting July 2026

Applications Engineer.

Digital Friend Volunteer

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