Service desk manager Work, Jobs in Newport (with Salaries)

IT Service Desk Analyst
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexitime
11d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
5d
Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
9d
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
Service Desk Analyst (Entry level)
Bristol NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
9d
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
8d
Senior Technical Officer - IT Services
Bath and North East Somerset Council —Keynsham
- £19.81 - £21.14 an hour
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
5d

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IT Service Desk Analyst

Bristol City Council -
Bristol

Apply Now

Job details

Full-time
£35,412 - £39,152 a year
11 days ago

Benefits

Annual leave
Flexitime
Company pension

Qualifications

Technical support
ITIL
Telecommunication
IT
Communication skills

Full job description

Full Time, Permanent - (37 hours per week, Monday to Friday)

An exciting opportunity has arisen within the IT Service Desk team for a motivated and well-organised individual to join us on a permanent basis.

We are seeking an enthusiastic, self-motivated, and highly organised individual with a flexible approach to work.

You should have a solid understanding of IT systems and a strong commitment to delivering excellent customer service.

This is a fast-paced role, requiring the ability to work efficiently under pressure while maintaining attention to detail and a high standard of service.

As the first point of contact for all users contacting the IT Service Desk, you will play a vital role in supporting colleagues across the organisation.

You will respond to incoming calls, emails, and tickets, accurately logging and managing each request within our service management system. Using your technical knowledge and access to the knowledge base, you will aim to resolve incidents and service requests at first contact wherever possible.

Where necessary, you will escalate unresolved issues to second or third-line support teams, ensuring clear and effective communication throughout.

The role also includes desktop support and troubleshooting across a range of areas, including software, hardware, networks, and telecommunications.

You will need strong technical knowledge, excellent problem-solving skills, and the ability to work collaboratively with colleagues, particularly within second-line teams. Excellent communication and interpersonal skills are essential, as you will interact with staff at all levels via telephone, the Service Desk portal, and in person (by appointment).

A solid understanding of the ITIL framework is essential, and you will be part of a team committed to developing and maintaining best practice service standards.

Key Responsibilities

Deliver high-quality customer service and user support as the primary point of contact.
Respond promptly to queries via phone, email, and the IT Service Desk portal.
Log and track all service requests and incidents accurately using the call management system.
Follow agreed procedures and contribute to the continuous improvement of service desk processes.
Work effectively with second- and third-line support colleagues to resolve more complex issues.
Take full ownership of incidents and service requests, managing them through to resolution.

What We’re Looking For

Ability to work effectively under pressure in a fast-paced environment.
Demonstrates an understanding of equality, diversity, and inclusion, in line with Bristol City Council’s Equality and Equal Opportunities Policy.
Strong written and verbal communication skills.
Confident in providing technical support over the phone in a professional and helpful manner.
Excellent problem-solving skills, with the ability to think logically and analytically.
Flexible and adaptable, with the ability to multitask and remain productive during both busy and quieter periods.
Familiarity with ITIL principles and an understanding of service levels (SLA/OLA).
A strong team player who can also work independently with minimal supervision.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For most of our role’s hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you will receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment where you will have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For an informal discussion regarding this post, please contact Raz or Gemma at [email protected]

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Apply Now

Refine Your Search

service desk manager jobs in newport

IT Service Desk Analyst

Service Desk Advisor (First Line Helpdesk)

Front Line Support Consultant

ICT Infrastructure Manager

Problem Manager

SME - Desk Side Services

IT Support and Systems Assistant

ICT Enterprise Specialist

Service Desk Analyst (Entry level)

1st Line Engineer

ICT Cloud Infrastructure and Platforms Specialist

IT Support Analyst

1st Line Technical Analyst

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Senior Technical Officer - IT Services

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