Complaints manager Work, Jobs in Newquay, Con (with Salaries)

Registered Manager
Home not Hospital —Truro
- £40,000 - £45,000 a year
- Full-time
- Remote
- Organisational skills
- Training & development
- Leadership
- Annual leave
- Referral programme
Patient Advice and Complaint Team Manager
Cornwall Partnership NHS Foundation Trust —Bodmin
- £49,387 - £56,515 a year
- Full-time
- Management
- Master's degree
- Leadership
- Employee discount
5d
Leisure centre assistant Manager
Hendra Holiday Park —Newquay
- Up to £31,000 a year
- Full-time
- In-person
- Training & development
- Guest services
- Free parking
- Employee discount
Quick apply
1d
Holiday Services Manager
Park Holidays UK —Newquay
- £32,000 - £34,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount
7d
Night Manager
The Headland Hotel —Newquay
- £29,411.20 a year
- Full-time
- Computer literacy
- Hotel
- Front desk
Quick apply
Leisure Centre Supervisor
Hendra Holiday Park —Newquay
- £15.35 an hour
- Full-time
- Supervising experience
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
1d
Senior Reception & Sales Advisor
Monkey Tree Holiday Park —Newquay
- £15 an hour
- Full-time
- Sales
- Accounting
- Front desk
- Free parking
Quick apply
7d
Heating Manager
Correct Contract Services Ltd —St. Columb
- £50,000 - £60,000 a year
- Maintenance
- Supervising experience
- Continuous improvement
- Free parking
- Annual leave
Quick apply
6d
Room Attendant
Kilbirnie Hotel —Newquay
- £12.71 an hour
- Part-time
- Hospitality
- No experience needed
- Hotel
Quick apply
2h
Part-time Sales Assistant
CHRISTIE'S FURNITURE —Penryn
- £13 - £50 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Free parking
- Store discount
Quick apply
3d
Human Resources Manager
Pall —Redruth
- Full-time
- Analysis skills
- Continuous improvement
- Travel
- Annual leave
Window and Doors Surveyor
Camel Glass and Joinery —Redruth
- £36,642 - £40,907 a year
- Full-time
- Microsoft Outlook
- Management
- Sales
Quick apply
5d
Reception Manager
Padstow Harbour Hotel —Padstow
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
Quick apply
4d
Manager
Mount Pleasant house —Camborne
- £16.99 - £17.00 an hour
- Full-time
- Team management
- In-person
- Leadership
Quick apply
4d
Assistant Swim Club Manager
Watergate Bay Hotel —Newquay
- £30,081 a year
- Full-time
- Hotel
- Supervising experience
- Training & development
- Employee discount
Quick apply
Bar Supervisor
Beds & Bars —Newquay
- £13.50 - £13.75 an hour
- Weekend availability
- Bar
- Inventory control
- Customer service
Quick apply
Product Specialist MI
Allen & Heath —Penryn
- Full-time
- Computer literacy
- Travel
- Computer skills
10d
Restaurant Manager
Petty fours restaurant —Truro
- £30,000 - £32,000 a year
- Full-time
- Sales
- Restaurant management
- Cooking
Quick apply
3d
Assistant Restaurant Manager
The Idle Rocks —Falmouth
- £32,000 - £35,000 a year
- Full-time
- Hotel
- POS
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Supervisor (Avionics)
Serco Group —Helston
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Training & development
- Employee assistance programme

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Registered Manager

Home not Hospital -
Truro

Apply Now

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Referral programme
Sick pay

Qualifications

Care record keeping
Learning disability service experience
Driving Licence
Experience working with individuals with neurodevelopmental disorders
Stakeholder liaison
Experience working with individuals with autism
Complaint handling
Performance management
Support for adults with learning disabilities
Adults with autism care experience
Care Quality Commission compliance oversight
Staff training
Organisational skills
Patients with learning disabilities
Working with individuals with mental health conditions
Safeguarding procedures
NVQ
Challenging behaviour support
Care Quality Commission standards
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Rota coordination

Full job description

Job Title: Registered Manager

Location: Truro Area - TR1
Hours: Full-time, 40 hours per week (Monday–Friday, 09:00–17:30, with flexibility as required)
Contract: Permanent
Salary: £40,000 - £45,000 per annum
Referral Bonus: £250 Refer-a-Friend Scheme (T&Cs apply)

About the Role

We are recruiting a Registered Manager to lead and develop a high-quality, person-centred support service for individuals with autism, learning disabilities, and mental health needs, including individuals who may present with complex or challenging behaviours.

This role will initially manage one service, taking full operational responsibility and working closely with a dedicated team of Support Workers. As the service and local area grow, the role will expand to include responsibility for additional services, offering an excellent opportunity for career progression within a growing organisation.

This is a hands-on leadership role, combining operational management, quality assurance, and direct team support to ensure outstanding outcomes for the individuals we support.

Key Responsibilities

Operational Management & Service Delivery

Take full responsibility for the day-to-day management of the service, ensuring safe, effective, and person-centred support.
Ensure care and support plans, risk assessments, and documentation are accurate, up to date, and outcome-focused.
Oversee rotas and staffing levels, providing contingency cover when required to maintain service continuity.
Conduct regular quality assurance checks, audits, and spot checks to maintain high standards of care.
Ensure compliance with CQC Fundamental Standards, legislation, and company policies at all times.

Leadership & Team Management

Provide direct line management, supervision, and appraisal to Support Workers.
Lead, motivate, and develop the team, acting as a positive role model and senior practitioner.
Support recruitment, induction, and ongoing training of staff.
Identify training and development needs and ensure staff are competent and confident in their roles.
Address performance, conduct, and capability matters promptly and professionally.

Safeguarding, Risk & Clinical Oversight

Act as the safeguarding lead for the service, ensuring concerns are managed in line with policy and local authority procedures.
Complete and review risk assessments and behaviour support plans.
Provide guidance and leadership in supporting individuals with complex needs and behaviours that challenge.
Oversee medication management processes, audits, and safe practice.

Partnership & Stakeholder Engagement

Build and maintain strong relationships with individuals we support, their families, and advocates.
Liaise effectively with external professionals including social workers, commissioners, GPs, and allied health professionals.
Act as the main point of contact for escalated concerns, incidents, or complaints, ensuring timely resolution and learning.

Administrative & Business Responsibilities

Maintain accurate and confidential records in line with GDPR requirements.
Monitor service performance and contribute to service improvement planning.
Support financial and resource management, including equipment, maintenance, and health & safety checks.

About You

You will be a confident, compassionate, and organised leader with experience supporting individuals with autism, learning disabilities, and/or mental health needs, including complex or challenging behaviours.

Essential:

Experience as a Registered Manager, Operations Manager or equivalent within health and social care
Experience supporting individuals with complex needs and behaviours that challenge
Strong leadership, communication, and organisational skills
Sound knowledge of CQC standards and safeguarding processes
NVQ Level 5 in Health and Social Care (MUST HAVE)
Full UK driving licence and access to a vehicle

Desirable:

Experience setting up or developing services
Experience working in community or home-based support settings
Relevant health and social care qualification (or willingness to work towards)

What We Offer

Permanent, full-time contract
Competitive rate of pay
Clear career progression and development pathway
Ongoing training and professional development tailored to your individual development needs
Paid holiday
Pension enrolment
Standard sick pay
Free training and coaching
£250 Refer-a-Friend bonus

Why Join Us?

This is a unique opportunity to shape and grow a service from its early stages, make a real difference to people’s lives, and progress your career within a supportive and values-driven organisation.

#INDHP

Apply Now

Refine Your Search

complaints manager jobs in newquay, con

Registered Manager

Patient Advice and Complaint Team Manager

Leisure centre assistant Manager

Holiday Services Manager

Night Manager

Leisure Centre Supervisor

Senior Reception & Sales Advisor

Heating Manager

Room Attendant

Part-time Sales Assistant

Human Resources Manager

Window and Doors Surveyor

Reception Manager

Manager

Assistant Swim Club Manager

Bar Supervisor

Product Specialist MI

Restaurant Manager

Assistant Restaurant Manager

Supervisor (Avionics)

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