Front office manager Work, Jobs in Newry, Dow (with Salaries)

Hotel Lobby & Events Porter(Driving License required)
Killeavy Castle Estate —Newry
- From £12.71 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Store discount
- Employee discount
Quick apply

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Hotel Lobby & Events Porter(Driving License required)

Killeavy Castle Estate -
Newry

Quick apply

Job details

Permanent | Full-time
From £12.71 an hour

Benefits

Store discount
Discounted or free food
Company pension
Company events
Employee discount
Flexible schedule
On-site parking

Qualifications

Hospitality
Driving Licence
Microsoft Office
Guest services
Communication skills
Hotel experience

Full job description

Killeavy Castle Estate is seeking an Events & Hotel Lobby Porter

In your role of Events & Hotel lobby Porter, you will be working with 2 departments: a part of the front office operation alongside the conference and events team within the Hotel and reporting primarily to the C&B Manager, the Porter will primarily be responsible for all aspects of the day to day movement and installation of luggage, equipment and furniture alongside other driving duties. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property and have a full clean drivers license.

Role Objective;

Working as part of the front office team, the Hotel porter will provide the highest level of service in a customer focused environment. The successful candidate will have a minimum of one years’ experience, preferably in the hospitality industry. You will possess excellent interpersonal, communication skills and will enjoy building good working relationships

Key Duties and Responsibilities;

Greet guests in a warm, friendly manner
Setting up of function and meeting rooms
Keeping the interior and exterior of the hotel and estate clean at all times.
Check in and out guests efficiently and quickly
Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
Promote and sell the Hotel's facilities at all times
Ensure billing is correctly done to the agreed standards
Deal with any guest complaints, queries and suggestions quickly and efficiently
Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
Ensuring the reception desk is manned at all times
Deliver excellent care to our guests;
Ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to
Report defective materials and equipment to the appropriate departments
Ensure that the ambience in departments (lights, music and temperature) are controlled
Be vigilant throughout the Hotel to promote security
Have strong product knowledge of all areas of the hotel
Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
To provide support where necessary in other areas of the Hotel
Other duties as requested by management
Key Skills and Experience include;
Minimum one years in a similar role
Excellent customer focused manner at all times
Proactive positive attitude
The ability to communicate effectively at all levels
A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
Flexibility with working hours is essential
Strong PC Skills/MS Office

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
On-site parking
Store discount

Work Location: In person

Quick apply

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Hotel Lobby & Events Porter(Driving License required)

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