Support manager Work, Jobs in Newstead, Ntt (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
9d
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
10d
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Operations Controller - Location - Dartford
Harsco Rail —Eastwood
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Annual leave
Quick apply
7d
Independent Living Advisor
People Places Lives Ltd. —Nottingham
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Head of Projects & Production
Auto Rara —Derby
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Driving
- Travel
- Free parking
Quick apply
6d
Residential Addictions Service Manager
Priory —Nottingham
- £55,000 - £65,000 a year
- Full-time
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior Team Leader
APPH LTD —Nottingham
- Computer literacy
- Engineering
- Time management
- Annual leave
- Employee discount
Quick apply
Peripatetic Manager
SERENE CARE LTD —Sutton-In-Ashfield
- £35,000 a year
- Full-time
- Medication administration
- Nursing home
- Supervising experience
Quick apply
6d
Operations Support Manager
BSI —Loughborough
- £42,400 - £53,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Annual leave
- Flexible schedule
13d
Business Development Manager
CitySprint —Calverton
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Regional Manager Central based at MHA Communities Central
MHA —Derby
- £60,679 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Regional Customer Relationship Manager
Aiyara Partners —Mansfield
- £50,000 - £65,000 a year
- Full-time
- Management
- Nursing home
- Sales
Quick apply
7d
Transport Manager Position
Redcliffe —Nottingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
8d
Area Manager, Fulfillment Center
Amazon UK Services Ltd. —Mansfield
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Corporate Support Manager
Derby College —Derby
- £40,000 a year
- Management
- Microsoft Office
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
1d
Activities Coordinator
Harrier House Care Home —Nottingham
- £12.85 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Peripatetic Customer Relationship Manager
Aiyara Partners —Mansfield
- £50,000 - £65,000 a year
- Full-time
- Management
- Nursing home
- Sales
Quick apply
7d

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
9 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

support manager jobs in newstead, ntt

Customer Support Team Leader & Account Manager

Service Delivery Manager

General Manager

Operations Controller - Location - Dartford

Independent Living Advisor

Operations Manager

Head of Projects & Production

Residential Addictions Service Manager

Senior Team Leader

Peripatetic Manager

Operations Support Manager

Business Development Manager

Regional Manager Central based at MHA Communities Central

Account Manager - Derby

Regional Customer Relationship Manager

Transport Manager Position

Area Manager, Fulfillment Center

Corporate Support Manager

Activities Coordinator

Peripatetic Customer Relationship Manager

I want to receive the latest job alerts for support manager in newstead, ntt

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