Role Summary
The Bulldogs Armed Forces Co-ordinator will play a key role in the delivery of multiple projects, including VALOUR through the Connected Forces Cymru project. The postholder will act as a first point of contact for Veterans, Service Leavers, Reservists and Armed Forces family members, providing practical support and ongoing engagement. The role will co-ordinate referrals, manage complex cases, develop partnerships, oversee safeguarding and ensure compliance with all monitoring and reporting requirements.
Main Duties and Responsibilities
Veteran & Armed Forces Community Support
· Act as the first point of contact for Veterans, Service Leavers, Reservists and Armed Forces family members
· Undertake initial assessments and identify individual support needs.
· Develop person-centred support plans where appropriate.
· Provide information, guidance and practical support on housing, employment, health and wellbeing.
· Co-ordinate referrals and warm handovers to specialist services.
· Maintain regular contact with beneficiaries to ensure positive progress and outcomes.
· Advocate on behalf of beneficiaries where appropriate.
· Monitor progress and review outcomes with beneficiaries.
Safeguarding & Risk Management
· Ensure safeguarding concerns are identified and managed appropriately.
· Maintain risk assessments and safe working practices.
· Support lone working and outreach protocols.
Outreach & Community Engagement
· Working with the Community Connector to support with Outreach events
· Support Veterans and Armed Forces families who may be unable to attend the centre.
· Build relationships with local Veteran groups, community organisations and Armed Forces networks.
· Support engagement activities designed to reduce isolation and improve wellbeing.
· Promote the VALOUR project through events, presentations, social media and community outreach.
Volunteer & Staff Support
· Provide support and guidance to volunteers and peer mentors.
· Work closely with the Armed Forces Community Connector.
· Support recruitment, induction and development of volunteers.
Partnership Working and Development
· Promote the Connected Forces Cymru network across Wales - working collaboratively with VALOUR partners including Swansea Veterans Hub, Woody's Lodge and The VC Gallery.
· Build and maintain strong relationships with:
o Local Authorities
o NHS Services
o Veterans NHS Wales
o MOD Veterans Services
o DWP and employability providers
o Housing Associations
o Other Armed Forces charities
o Third-sector and community organisations
· Facilitate effective referral pathways and collaborative support planning.
· Host and co-ordinate visiting professionals and partner agencies at the centre.
· Facilitate multi-agency working to support beneficiaries with complex needs.
· Represent Bulldogs BCA at partnership meetings and regional VALOUR forums when required.
Project Delivery & Compliance
· Ensure delivery meets the objectives of the Armed Forces Projects
· Maintain accurate records using approved systems.
· Lead on monitoring, evaluation and reporting requirements.
· Collect outcome data and evidence of impact.
· Support external evaluations and audits.
· Ensure GDPR compliance and secure data management.
· Identify gaps in provision and opportunities for service improvement.
· Support funding reports, case studies and promotional materials.
· Contribute to the strategic development of Veterans services at Bulldogs BCA.
Safeguarding, Compliance & Quality
· Promote safeguarding and wellbeing of all beneficiaries.
· Follow Bulldogs BCA safeguarding, health and safety and data protection policies.
· Identify and report safeguarding concerns appropriately.
· Support risk assessments for activities and outreach work.
· Contribute to continuous improvement and quality assurance processes.
Facilities & Operations
· Support the upkeep and maintenance of the Bulldogs assault course and minibus.
· Assist with general centre duties, ensuring a clean, safe and welcoming environment for all users.
General Responsibilities
· Promote The Bulldogs’ values and provide a supportive, inclusive experience for all participants.
· Engage new and returning participants to create a thriving, active Veterans’ community.
· Uphold Health & Safety standards and ensure all activities are delivered with appropriate duty of care.
· Work collaboratively with staff, volunteers and partners to achieve positive outcomes.
· Maintain accurate records and use internal systems effectively.
· Attend meetings, contribute to reports and deliver presentations as required.
· Undertake an enhanced DBS check.
· Represent Bulldogs BCA and Connected Forces Cymru professionally at all times.
· Attend training, supervision and team meetings.
· Support the wider activities of Bulldogs BCA when required.
· Work flexibly, including occasional evenings and weekends.
· Undertake any other duties commensurate with the role.
Additional Information
This job description reflects the current duties of the post and may be subject to change as the project evolves. Any changes will be discussed with the post holder to ensure flexibility in meeting the needs of the organisation and the Armed Forces community.
Person Specification
Essential
· Experience supporting Veterans, Armed Forces communities or vulnerable adults.
· Strong understanding of issues affecting Veterans and military families.
· Experience providing advice, guidance, advocacy or support services.
· Excellent communication and interpersonal skills.
· Experience of partnership working.
· Excellent communication and interpersonal skills.
· Strong administration and report-writing skills.
· Ability to manage a varied workload.
· Knowledge of housing, welfare, employability or health pathways.
· Ability to build positive relationships with beneficiaries and partner organisations.
· Experience maintaining accurate records and managing confidential information.
· Understanding of safeguarding, risk management and GDPR requirements.
· Ability to work independently and manage a varied workload.
· Good IT skills including Microsoft Office and digital record keeping.
· Full UK Driving Licence and access to transport.
Desirable
· Veteran, Service Leaver or Armed Forces family experience.
· Qualification in Advice & Guidance, Community Development, Health & Social Care, Fitness, Youth Work or related field.
· Experience managing funded projects.
· Experience of housing, welfare, employability or wellbeing support.
· Mental Health First Aid qualification.
· Experience delivering outreach or community engagement activities.
· Knowledge of the Armed Forces Covenant and VALOUR programme.
Special Requirements
· Enhanced DBS Check.
· Commitment to equality, diversity and inclusion.
· Flexible approach to working hours.
· Willingness to travel across South Wales where required.
Pay: From £14.00 per hour
Benefits:
- Company pension
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
Experience:
- Veteran/Armed Forces: 3 years (required)
Work Location: In person
