About Us
SMA Gloucester LTD is a growing and highly organised company specialising in the delivery and support of projects within the housing sector. We are committed to providing exceptional service, building strong relationships with clients and contractors, and ensuring projects are completed efficiently, professionally, and to the highest standards.
As our business continues to grow, we are seeking a motivated and organised individual to join our team in a key administrative and customer-focused role.
The Role
We are looking for a proactive and organised Customer Service & Operations Administrator to join our team. This is a varied role combining administrative support and customer service responsibilities, working closely with our Customer and Cavity Barrier Manager, as well as senior leadership.
The successful candidate will play an important role in supporting ongoing housing projects, coordinating remedial and defect works, and helping ensure smooth day-to-day office operations.
This position would suit someone who enjoys working in a fast-paced environment, communicates confidently with customers and contractors, and takes pride in being organised and efficient.
Key Responsibilities
- Liaising with customers via email and inbound/outbound phone calls, providing a professional and helpful service
- Supporting the coordination of remedial works and defect management within social housing projects
- Managing contractor diaries and scheduling appointments efficiently
- Assisting senior team members with project administration and operational tasks
- Carrying out general office administrative duties
- Using Xero accounting software for basic financial administration
Essential Skills & Experience
- Good working knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong IT/ICT skills with the ability to learn new systems quickly
- Experience using Google Workspace (Calendar, Drive, etc.)
- Accurate typing and strong attention to detail
- Excellent communication and customer service skills
- Ability to manage workload, prioritise tasks, and stay organised
- Experience using Google Workspace, including Google Calendar and Google Drive
- Accurate typing skills and excellent attention to detail
Desirable (Not Essential)
- Full UK driving licence
- Previous experience using Xero accounting software
What We Offer
- A supportive and friendly working environment
- Opportunity to develop within a growing company
- Varied and engaging day-to-day responsibilities
- Stable weekday working hours with a positive work-life balance
- Free on-site parking
- Access to free Employee Assistance programme for you and your family
How to Apply
If you are a motivated individual with strong organisational and customer service skills, we would love to hear from you.
Please submit your CV along with a brief cover note outlining your suitability for the role.
Pay: From £12.71 per hour
Expected hours: 27.5 per week
Benefits:
Work Location: In person
