Tech support Work, Jobs in Newtownabbey (with Salaries)

Customer Support Technician
Applied Systems Europe —Belfast
- Full-time
- Customer service
- Military
- Salesforce
- Annual leave
- Flexitime
Senior Service Desk Engineer (Telephony)
b4b Group Ltd —Belfast
- £32,000 - £36,000 a year
- Full-time
- Computer literacy
- Computer networking
- Organisational skills
- Free parking
- Work from home
Quick apply
1d
Tech Lounge Expert - Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- English
- Continuous improvement
- In-person
Customer Support Technician
Applied Systems UK —Belfast
- Full-time
- Customer service
- Military
- Salesforce
- Annual leave
- Flexitime
Local IT Support Technician
Fieldfisher —Belfast
- Full-time
- IT
- In-person
- Communication skills
14d
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
7d
Technical Support Specialist
Randox Laboratories —Antrim
- Monday to Friday
- Bachelor's degree
- Quality control
- Travel
12d
IT Managed Services Support Engineer – Level 2/3
KBS Group —Belfast
- From £1 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
Technical Services Trainee
Fujitsu —Belfast
- Full-time
- Annual leave
- Employee discount
6d
Technical Support Engineer (Entry Level / Graduate)
iManage —Belfast
- Full-time
- Computer Science
- Windows
- SQL
- Annual leave
- Flexible schedule
Quick apply
13d
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
Quick apply
6h
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Customer service
- Communication skills
- Time management
Equities Middle Office - Application Support Analyst
Citi —Belfast
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
Production Support Team Lead
TP ICAP —Belfast
- Full-time
- DevOps
- Windows
- SQL
IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Flexible schedule
Service Desk Analyst
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Custody Support - Application Support Technical Lead - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
12d

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Customer Support Technician

Applied Systems Europe
Belfast

Apply Now

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Flexitime
Private medical insurance

Qualifications

Live chat
Customer service
Military
Triage
Salesforce
Windows
Technical support
SQL
Zendesk
Organisational skills
Software development
IT
Customer support

Full job description

Job Overview:

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

We’re searching for a Customer Support Technician to join our Customer Experience team in a hybrid work capacity from our Belfast office. In this position, you will assist our valued customers via telephone, internet chat and email with any question or problems they may have regarding our insurance software products, hardware, or any other products purchased from our company. This is a diverse and dynamic role requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat.

To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

Own support tickets end‑to‑end; primary customer contact
Deliver fast, high-quality support across all customer interactions
Manage and document multiple cases; keep customers informed
Escalate issues when needed to drive quick resolution
Collaborate with team and build product expertise; support updates

We’re Excited to Learn More About You

Your experience may include:

1-2 years Customer Support experience (Technical Support an advantage)
Basic knowledge of IT Infrastructure
Strong customer service focus with experience communicating with customers via, telephone, email and chat
Strong administration and organisational skills to ensure effective and timely delivery of services
Knowledge of MS Windows operating systems

You may have other skills or credentials, including:

Experience with service focused CRMs (Salesforce/Zendesk)
Exposure to Bug Management and Triage Processes
Understanding of the Software development cycle and SQL would be an advantage

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

Private Medical Insurance, including Dental and Vision
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-uk/about-us/jobs/

Your Security Matters:
Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

#LI-Hybrid

#LI-Europe

Apply Now

Refine Your Search

tech support jobs in newtownabbey

Customer Support Technician

Senior Service Desk Engineer (Telephony)

Tech Lounge Expert - Associate

Customer Support Technician

Local IT Support Technician

IT Support Analyst

Technical Support Specialist

IT Managed Services Support Engineer – Level 2/3

Technical Services Trainee

Technical Support Engineer (Entry Level / Graduate)

Support Analyst

Junior Service Desk Analyst

Equities Middle Office - Application Support Analyst

Business Service Desk Agent, Deloitte Digital, T&T Solutions

Production Support Team Lead

IT Technical Support Specialist

IT Helpdesk Analyst Tier 1

Service Desk Analyst

ASPIRE Global Service Centre – Support Analyst

Custody Support - Application Support Technical Lead - Vice President

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