Customer support & client services occupations Work, Jobs in Newtownards, Dow (with Salaries)

Customer Service Specialist - Outbound (onsite role)
Teleperformance —Newtownards
- £26,436.80 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
5d
Customer Service Advisors
Decora —Lisburn
- £13 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Free parking
- Store discount
Quick apply
2d
Customer Support Advisor
Concentrix —Belfast
- £12.75 an hour
- Full-time
- Social media management
- Customer service
- Typing
- Employee stock purchase plan
- Annual leave
Customer Service Advisor (12 Month FTC)
Brenntag UK Limited —Belfast
- Customer service
- Microsoft Office
Quick apply
7d
Customer Experience Manager
British Council —Belfast
- £30,839 a year
- Customer service
- Continuous improvement
- No degree
Support Operations Coordinator
3173 —Belfast
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Communication skills
7d
Team Lead - Customer Care
HCLTech —Belfast
- Customer service
- Mentoring
- Communication skills
4d
Call Handler - Technology
Henderson Group —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
3d
Account Specialist
CME Group —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Manager
3173 —Belfast
- Full-time
- Remote
- No degree
- Organisational skills
- Communication skills
2d
Senior Process Associate - Customer Care
HCLTech —Belfast
- Customer service
- Communication skills
7d
Sales & Service Helpdesk Advisor- Sales Foodservice
Henderson Group —Newtownabbey
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
- Employee discount
14d
Customer Service Advisor
Cromwell Group —Belfast
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Annual leave
- Sick pay
Customer Service Assistant
Lexington Catering —Belfast
- £16,523 a year
- Part-time
- Customer service
- Communication skills
Quick apply
9d
Customer Success Manager - CattleEye
GEA Group Aktiengesellschaft —Belfast
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
6d
Customer Service Advisor
SunbeltRentals —Belfast
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
10h
Account Manager - Print
Kaizen Print —Belfast
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
Quick apply
8d
Customer Support Advisor - German Speaking
Concentrix —Belfast
- £12.75 an hour
- Full-time
- Hybrid work
- Social media management
- Customer service
- English
- Employee stock purchase plan
- Annual leave
Digital Program Manager
Thales —Belfast
- Full-time
- CRM software
- Salesforce
- IT
- Annual leave
- Employee discount
3d

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Customer Service Specialist - Outbound (onsite role)

Teleperformance -
Newtownards

Apply Now

Job details

Full-time
£26,436.80 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount
Referral programme

Full job description

Overview:

Customer Service Specialist - NHS Blood and Transplant

Location: onsite in Newtownards, Northern Ireland

Contract: Permanent, onsite working only in Newtownards, currently no work at home opportunities
Start Date: 3rd of August 2026
Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 7:00am and 8:30pm

Monday to Sunday

Training: 11 Days (onsite 09.30 – 18.00)

Salary: £26,436.80

Is this role right for you?

Do you have a passion for helping others?
Do you have the ability to deliver a first-class customer experience?
Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients, NHS Blood and Transplant.

If you can answer ‘YES’ to these questions, then we’d love to hear from you!

Job Overview

As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment.

You will also be receiving calls from callers who are Blood donors in England or who may wish to register a decision for Organ donation. (All UK)

You will have the desire to help all callers providing accurate information relating to blood donation appointments.

You will be self-motivated and have passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences.

Our callers want to talk to understanding empathetic people who’ll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you’ll have the chance to support the NHS Blood and Transplant Service.

Key Responsibilities

Resolve customer inquiries with speed and precision
Assist customers with queries
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Record, track, and effectively resolve incidents and queries
Create clear notes on customers’ accounts with relevant details
Comply with company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Strive to achieve first call resolution

Candidate Requirements

We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line. If we work with the things we enjoy, then work should be a pleasurable place to be.

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

Here are our key benefits…

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey
28 day annual leave (inclusive of bank holidays), increasing with length of service

Values we look for you to have:

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

customer support & client services occupations jobs in newtownards, dow

Customer Service Specialist - Outbound (onsite role)

Head of Customer Success

Customer Service Advisors

Customer Support Advisor

Customer Service Advisor (12 Month FTC)

Customer Experience Manager

Support Operations Coordinator

Team Lead - Customer Care

Call Handler - Technology

Account Specialist

Client Manager

Senior Process Associate - Customer Care

Sales & Service Helpdesk Advisor- Sales Foodservice

Customer Service Advisor

Customer Service Assistant

Customer Success Manager - CattleEye

Customer Service Advisor

Account Manager - Print

Customer Support Advisor - German Speaking

Digital Program Manager

I want to receive the latest job alerts for customer support & client services occupations in newtownards, dow

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