Technical advisor Work, Jobs in Newtownards, Dow (with Salaries)

Technical Customer Service Advisor
Aqualla Brassware Ltd —Newtownards
- £28,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Schemes Advisor
BBC —Belfast
- £27,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Administrative experience
7d
Business Process Analyst - Northern Ireland (Site based)
GRAHAM Group —Hillsborough
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
Manager, Business Analysis, Technology Operating Model, Technology Strategy and Transformation, Northern Ireland
Deloitte —Belfast
- Hybrid work
Chief Information Security Officer (CISO), UK
TRG Screen —Belfast
- Azure
- AWS
- Travel
Manager, Salesforce Technical Consultant, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Sales
- Salesforce
- Business development
AI Strategist
PA Consulting —Belfast
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Annual leave
Counter Sales - Plumbmaster
Haldane Group Careers —Belfast
- Customer service
- Plumbing
- Communication skills
- Employee discount
7d
Senior service advisor
Charles Hurst —Newtownabbey
- £32,000 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
R&D Technical Consultant (Software)
Visiativ —Belfast
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Sick pay
Quick apply
Manager, Tech, Strategy and Execution, EY Parthenon, Belfast
EY —Belfast
- Management
- Project management
- IT
- Employee discount
Senior Architect
Education Authority —Dundonald
- £52,413 - £55,595 a year
- Full-time
- Project management
- Contracts
- Construction
14d
HR Business Partner
Ralliant —Belfast
- Bachelor's degree
- Human resources
- Business
Manager, Business Analysis, Enterprise Technology Agility (ETA), Technology Strategy and Transformation, Northern Ireland
Deloitte —Belfast
- Hybrid work
- Agile
Service Advisor
Charles Hurst —Belfast
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
6d
Associate Director, Aerospace & Defence, Business Finance
Deloitte —Belfast
- Hybrid work
- Oracle
Senior Claims Handler
Gallagher —Belfast
- Employee stock purchase plan
- Life insurance
12d
Digital Insights Analyst
Mediahuis —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Presentation skills
- Employee assistance programme
9d
Director of Networks & Innovation
Eirgrid —Antrim
- Call to connect
- Travel
- IT
- School
- Free parking
Quick apply
6h
Pensions Consultant
Isio Group —Belfast
- Hybrid work
- Project management

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Technical Customer Service Advisor

Aqualla Brassware Ltd
Newtownards

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Usability

Full job description

Title: CST Product Specialist

Reports to: CST Manager

Location: Jubilee Road Offices

Hours of Work: 9am – 5pm, Monday – Friday (37.5 hours)

About the company

Aqualla specialises in premium bathroom solutions across the UK and Ireland. With consistent and impressive growth over the past decade, the company was acquired in 2021 by FM Mattsson Mora Group. Today, Aqualla Adamsez boasts a turnover of £16m and a dedicated team of more than 60 employees, with ambitious plans for further expansion.

Role Purpose:

The CST Product Specialist acts as a key escalation point for Customer Service Team (CST) Advisors, supporting queries that require deeper product knowledge across Aqualla, Adamsez, and Hotbath products.

This role is primarily focused on delivering a 5* service to customers with product-related queries, acting as the key support point for more complex enquiries that sit between CST Advisors and R&D. The CST Product Specialist ensures these queries are handled efficiently, accurately, and with a high standard of customer care.

A secondary focus of the role is to support CST Advisors through knowledge sharing, training, and documentation, enabling them to confidently resolve queries independently. The CST Product Specialist will also analyse escalation trends to identify opportunities to improve the customer experience and reduce repeat issues.

Highly technical product faults or defects will be escalated to the Technical R&D Advisor.

Key Responsibilities

Customer Product Support

· Act as the primary escalation point for CST Advisors on complex or technical product queries beyond their scope.

· Investigate and resolve escalated queries using product knowledge and structured troubleshooting.

· Provide clear guidance and feedback to CST Advisors to support customer resolution.

· Identify true technical faults or product issues and escalate these to the Technical R&D Advisor.

· Ensure all calls and escalations are documented accurately for future reference and learning.

· Build positive and professional relationships with customers, ensuring a helpful and approachable service experience.

· Support CST with spare parts identification and queries where required.

Knowledge Sharing & Training

· Maintain own product knowledge at a high standard.

· Develop, maintain, and continuously improve the internal knowledge base.

· Support training and coaching to CST Advisors to improve product knowledge and confidence

· Proactively identify knowledge gaps within CST.

Product Support & Documentation

· Translate complex product information into clear, user-friendly guidance for CST and customers.

· Ensure all documentation is accurate, up to date, and aligned with common customer queries.

· Track and report on the frequency and types of escalated queries.

· Analyse trends and recurring issues to identify opportunities for improvement.

· Provide actionable insights to improve customer experience, product usability, and CST efficiency.

Communication, Organisation & Professional Standards

Communicate clearly and professionally with CST Advisors and internal stakeholders.
Maintain strong organisation and prioritisation when handling escalated queries.
Demonstrate attention to detail in diagnosing issues and documenting solutions.
Take a proactive approach to improving processes, knowledge, and team capability.

Customer Services

· Complete Customer Service Advisor duties as and when required by the Customer Service Manager

Values-Based Competencies

The Customer Comes First
Enables CST Advisors to deliver clear, confident, and helpful support, improving the overall customer experience.

I Step Up
Takes ownership of escalations, ensuring queries are resolved or appropriately routed while identifying opportunities to prevent repeat issues.

We Win Together
Collaborates across CST, Sales, Operations, and R&D to share knowledge and improve both product performance and support capability.

Pay: £28,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical advisor jobs in newtownards, dow

Technical Customer Service Advisor

Schemes Advisor

Business Process Analyst - Northern Ireland (Site based)

Manager, Business Analysis, Technology Operating Model, Technology Strategy and Transformation, Northern Ireland

Chief Information Security Officer (CISO), UK

Manager, Salesforce Technical Consultant, Deloitte Digital

AI Strategist

Counter Sales - Plumbmaster

Senior service advisor

R&D Technical Consultant (Software)

Manager, Tech, Strategy and Execution, EY Parthenon, Belfast

Senior Architect

HR Business Partner

Manager, Business Analysis, Enterprise Technology Agility (ETA), Technology Strategy and Transformation, Northern Ireland

Service Advisor

Associate Director, Aerospace & Defence, Business Finance

Senior Claims Handler

Digital Insights Analyst

Director of Networks & Innovation

Pensions Consultant

I want to receive the latest job alerts for technical advisor in newtownards, dow

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