Customer support & client services managers Work, Jobs in Nidd, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Customer Service Lead
Skipton Building Society —Harrogate
- Up to £36,000 a year
- Full-time
- Annual leave
- Employee assistance programme
14d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
4d
Customer Services Manager
Keepmoat Homes —Leeds
- Full-time
- Customer service
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
6d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
4d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Director of Client Services
NCT Evo Business Services Ltd —Leeds
- £4,737 - £6,300 a month
- Full-time
- In-person
- Leadership
- Communication skills
- Life insurance
Quick apply
Team Leader
O.C.O TECHNOLOGY —Leeds
- £37,067.33 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Annual leave
- Referral programme
Quick apply
4d
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
12d
Senior Breakdown Controller
Kelling Group Limited. —Normanton
- £31,500 a year
- Monday to Friday
- Customer service
- Maintenance
- Organisational skills
- Life insurance
- Referral programme
Quick apply
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Client Relations Manager
TPT Retirement Solutions —Leeds
- Organisational skills
- Communication skills
Service Team Leader
Genus Plc —York
- Full-time
- Programmable logic controllers
- Organisational skills
- Communication skills
- Employee assistance programme
Commercial Manager
Sanipex Group —Batley
- From £45,000 a year
- Full-time
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
3d
Operations Team Leader
Inntravel —York
- £33,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
4d
Field Engineer Manager
Vishay Precision Group —Shipley
- Full-time
- Microsoft Powerpoint
- Management
- English
- Free parking
- Annual leave
Quick apply
DB Administration Manager
TPT Retirement Solutions —Leeds
- Customer service
- Communication skills

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Customer Services Team Leader
DRiV Incorporated —Bradford
Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business…
£37,000 - £48,000 a year
Quick apply
Customer Services Team Leader
DRiV —Bradford
Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business…

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customer support & client services managers jobs near nidd, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

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customer support & client services managers jobs in nidd, nyk

Senior Customer Service Manager

Customer Services Team Leader

Customer Service Lead

Customer Services Team Leader

Customer Support Partnership Manager

Customer Services Manager

Customer Support Team Manager

Customer Support Manager

Director of Client Services

Team Leader

Team Leader

Senior Breakdown Controller

Helpdesk Lead

Client Relations Manager

Service Team Leader

Commercial Manager

Operations Team Leader

Field Engineer Manager

DB Administration Manager

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