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Key Account Manager - Municipal Water

Sulzer -
Thetford

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Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Account management

Full job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

We’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the East of England

This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship.

Your main responsibilities:

Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance
Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services
Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and delivery
Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels
Develop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment priorities
Provide accurate forecasting, pipeline management and reporting
Act as the voice of the customer internally, ensuring continuous improvement and delivery excellence

What We’re Looking For

Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environments
Strong commercial acumen with experience owning revenue targets and driving growth
Background in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK -based water utility provider is a strong advantage
Demonstrated ability to build and manage high-value, long-term customer relationships
Experience leading or influencing cross-functional teams without direct line management
Confident communicator, capable of engaging at both technical and executive levels
Strategic mindset with the ability to translate customer needs into tangible commercial outcomes

What we offer you

Competitive basic salary
Car or car allowance – EV options available
Annual Bonus Scheme
Private Medical cover
33 days annual leave
Defined contribution pension scheme
Confidential Employee Assistance Programmes
Wide range of retail and lifestyle discounts
Costco membership option
Discounted personal car leasing
Long Service Awards
Continuous learning and development through Sulzer Learning Pathways
Home working flexibility, with full diary management

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Apply Now

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account manager jobs in norfolk

Key Account Manager - Municipal Water

Territory Account Manager

Account Executive Ipswich / Norwich

Enterprise Customer Success Manager

National Account Manager

Key Account Manager

Senior Account Manager/Customer Success Manager

Business Development Manager

Technical Sales Manager (East)

Financial Institutions Customer Success Administrator

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