systems analyst Work, Jobs in normanton, wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
9d
Quality & Performance Analyst
National Highways —Wakefield
- £36,200 - £40,450 a year
- Full-time
6d
Data Analyst
My Purchasing Partner —Wakefield
- £29,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Salesforce
- Microsoft Office
- Free parking
Quick apply
5d
Trainee Cyber Security Analyst (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
6d
Functional Change Analyst
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
4d
HR Systems & Data Analyst
The QHotels Collection —Morley
- £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Free parking
- Employee assistance programme
Quick apply
6d
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
11d
Data Analyst
NHSProfessionals —Leeds
- £39,000 a year
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
2d
Data Analyst
Civic Recruitment Limited —York
- Hybrid work
- Organisational skills
Quick apply
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Trainee MIS Report Writer
Heart of Yorkshire Education Group —Wakefield
- £30,438 - £32,292 a year
- Full-time
- Annual leave
- Employee assistance programme
Cyber Security Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
10d
IT Support
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- IT
- Communication skills
Quick apply
Loss Prevention Data Analyst
NEXT —Pontefract
- £19.49 an hour
- Full-time
- Google Suite
- SQL
- Analysis skills
- Free parking
- Employee discount
5d
Graduate Data Analyst
Sika —Leeds
- Full-time
- Data analysis skills
- Communication skills
- Employee discount
3d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
2d
Data Analyst
Pharmacy2U —Leeds
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Business Systems Analyst
Elevate Technology Group —Rotherham
- £40,000 - £50,000 a year
- Windows
- Microsoft Office
- SharePoint
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
IT Desktop Support Analyst
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Employee assistance programme
11d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
9 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

systems analyst jobs in normanton, wyk

Service Desk Analyst - Tier I

Quality & Performance Analyst

Data Analyst

Trainee Cyber Security Analyst (Security Trainee)

Functional Change Analyst

HR Systems & Data Analyst

Associate Business Analyst

Data Analyst

Data Analyst

System Analyst

Trainee MIS Report Writer

Cyber Security Analyst

IT Support

Loss Prevention Data Analyst

Graduate Data Analyst

IT Service Desk Analyst

Data Analyst

Business Systems Analyst

Oracle Technical Support Analyst

IT Desktop Support Analyst

I want to receive the latest job alerts for systems analyst in normanton, wyk

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