Support associate Work, Jobs in Normanton (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Warehouse Operative
Amazon.com —Doncaster
- Full-time
- Employee discount
Sales Associate
Coach —Leeds
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- 12 hour shift
- Customer service
4d
Specialist Study Skills Tutors (SpLD and/or ASC)
North East NMH —Leeds
- £35 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- Travel
- Mentoring
Quick apply
Care Assistant (Bank)
Maria Mallaband Care Group —Ossett
- Care plans
- Communication skills
- Employee assistance programme
- Flexible schedule
2d
Business Coordinator
Pragma and Associates Ltd —Doncaster
- £30,000 - £40,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
10d
Retail Associate
TK Maxx —Doncaster
- Part-time
- No experience needed
- Employee discount
4d
Care Assistant (Night)
Maria Mallaband Care Group —Leeds
- £12.81 - £13.11 an hour
- Full-time
- Care plans
- Communication skills
- Employee assistance programme
- Flexible schedule
2d
Business Associate Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- SharePoint
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Associate Trainer
Kit Hall Training —Leeds
- £150 - £250 a day
- Microsoft Powerpoint
- Travel
- Mentoring
- Work from home
Quick apply
5d
Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)
Amazon UK Services Ltd. —Sheffield
- Weekend availability
- Maintenance
- English
- Project management
- Flexible schedule
Document Production Associate
Williams Lea —Leeds
- £29,333.33 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
2d
Part-Time Access Control Specialist - UK
CenCore Associates —Harrogate
- Part-time
- Military
- English
Workplace Health and Safety Specialist
Amazon Business EU Sarl, UK Branch - P97 —Wakefield
- Full-time
- English
- No degree
- Communication skills
Leasing Associate
ourHRpeople —Sheffield
- £26,500 - £28,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Health & wellbeing programme
Quick apply
Retail Sales Advisor - Sheffield
Oak Furnitureland —Sheffield
- £48,246 - £53,279 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
12d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Associate
Trek Bicycle Corporation Ltd —Sheffield
- Weekend availability
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

support associate jobs in normanton

Service Desk Analyst - Tier I

Warehouse Operative

Sales Associate

Sales Associate

Specialist Study Skills Tutors (SpLD and/or ASC)

Care Assistant (Bank)

Business Coordinator

Retail Associate

Care Assistant (Night)

Business Associate Apprentice

Business Development Manager

Associate Trainer

Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)

Document Production Associate

Part-Time Access Control Specialist - UK

Workplace Health and Safety Specialist

Leasing Associate

Retail Sales Advisor - Sheffield

Associate Team Leader

Sales Associate

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