BANK Family Support Worker (Nights)
Zero hour contract
Jasmine Mother and Child Family Residential Centre, Plymouth
Working various 12.5-hour night shifts (from 8:30pm - 9:00am) between Monday-Sunday
£13.45 per hour (Trevi is a Real Living Wage Employer)
Job Ref: JA202605
Role summary:
As a Family Support Worker, you will work closely with a committed team to support mothers with complex and multiple needs
Jasmine Mother & Child is a CQC-regulated and Ofsted-registered residential family centre. Women can access pregnancy stabilisation support, or live with their children while addressing substance use, trauma, mental health needs and wider family pressures. The service provides structured support and parenting assessments, helping mothers stabilise, stay in recovery and strengthen safe relationships with their children.
About Trevi:
Trevi is an award winning women’s charity in Plymouth. For more than 30 years, we have worked alongside women across the city, providing specialist, gender-specific support through some of life’s toughest moments.
Our services span residential centres, a women’s centre and outreach programmes. Together, they create clear pathways from crisis to safety, stability and independence. We also campaign for change and contribute to the national voice working to end violence against women and girls.
Honesty, integrity, aspiration and compassion are the centre of everything we do
What we offer:
Many people come to Trevi because they want their work to mean something. Here, every role contributes to something bigger - supporting women to find safety and rebuild their lives, while helping Trevi challenge inequality and work for a fairer future across Plymouth.
As well as meaningful work, we offer:
- 5 weeks holiday plus bank holidays (pro rata for Bank Staff)
- Company sick pay
- Employee Assistance Programme
- Pension contribution
- Learning and development
- Blue Light Card
- Long service recognition
About the role:
This role focus is on on-site care, therapeutic support, and structured assessment, all delivered in a trauma-informed, child-centred environment.
What you will do:
- Provide high-quality, person-centred support to women and their children, ensuring dignity, respect, equality and trauma-informed practice at all times.
- Support the day-to-day running of the Jasmine Mother & Child service, including assisting vulnerable families and contributing to a safe, nurturing residential environment.
- Assess, observe and support parenting capacity, contributing to comprehensive parenting assessments and care planning.
- Deliver structured support and role-model positive parenting and independent living skills, offering guidance, feedback and reflective practice in line with statutory guidance and organisational policies.
- Maintain accurate, timely case records.
- Safeguard children and families, adhering to safeguarding policies, risk management plans and raising concerns appropriately to ensure children’s welfare and development
What you will bring:
- Experience in providing person-centred care and support to children and mothers in a residential centre
- Knowledge of Safeguarding policies and procedures and ability to respond appropriately to any concerns
- Ability to work 12.5 hour night shifts between Monday & Sundays
- Strong communication and organisational skills
This role would suit someone who:
- Is comfortable working in a regulated environment
- Have a non-judgmental approach to working with people who have problematic drug and alcohol use
- Is reliable and professional
Safeguarding:
Employment is subject to an Enhanced DBS check; the cost of which will be reimbursed by Trevi.
Equality & diversity:
This role is open to women only under Schedule 9, Part 1 of the Equality Act 2010.
Trevi is an equal opportunities employer. We encourage applications from women from diverse backgrounds, communities and experiences.
Apply here:
If this sounds like the right role for you, we’d love to hear from you.
Closing date: Monday 6th July at midday
Interview date to be confirmed
To apply, please download and complete the application form from our website:
Jobs - Trevi
Alternatively, you can collect an application form from our Women’s Centre, 29 Sutherland Road, Plymouth, PL4 6BW, Monday to Friday, 9.30am to 4.30pm.
Completed forms can be emailed to [email protected] or returned to the Women’s Centre.
Important information
In line with our safer recruitment policy, we are unable to accept CVs submitted via Indeed or recruitment agencies. All applicants must complete a Trevi application form.
We are unable to offer visa sponsorship for this role. Applicants must already have the right to work in the UK.
Previous applicants need not apply.
Job Type: Zero hours contract
Pay: £13.45 per hour
Benefits:
- Casual dress
- Health & wellbeing programme
- Store discount
Ability to commute/relocate:
- Plymouth PL4 6DR: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- child and family support work in a residential setting: 1 year (required)
- writing records using an electronic case management system: 1 year (required)
- working in a CQC or OFSTED regulated setting: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
