Performance manager Work, Jobs in North Ferriby, Ery (with Salaries)

Customer Care Performance Manager
Sanctuary Group —Kingston upon Hull
- £45,627 - £48,029 a year
- Weekend availability
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
2d
Internal Talent Manager
ResQ —Kingston upon Hull
- Full-time
- Employee assistance programme
6d
Operations Manager
Concept Sliding Solutions Ltd —Kingston upon Hull
- Full-time
- Management
- Microsoft Office
- Continuous improvement
Quick apply
1d
Replenishment Manager
B&M Retail —Kingston upon Hull
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
Operations Manager, CF
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Area Manager, CF
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
12d
Facilities Manager
FI Facilities Management —Kingston upon Hull
- Weekend availability
- Management
- Maintenance
- Supervising experience
- Employee assistance programme
- Referral programme
Quick apply
Transport Manager
Copart —York
- £45,000 a year
- No weekends
- Management
- Computer literacy
- Leadership
- Employee discount
- Life insurance
Quick apply
Sales Manager
Beal Homes —Hessle
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
3d
Hub Manager
Ministry of Justice —South Cave
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
13d
Senior Journalist Team Manager - Hull
BBC —Kingston upon Hull
- £44,000 - £52,000 a year
- Full-time
- Management
13d
Lettings Assistant Manager - Full Time
Philip Bannister & Co —Hessle
- Full-time
- CRM software
- Sales
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
8d
TFM Contract Manager
OCS Group —Kingston upon Hull
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Estate Agent
The Property Experts —Grimsby
- £8,400 a month
- Remote
- Sales
- Administrative experience
Service Manager - VW Hull
JCT600 —Kingston upon Hull
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
Credit Control Manager
Wren —Barton-upon-Humber
- Organisational skills
- Time management
Quick apply
5d
Global Fleet Manager, Advanced Wound Management
Smith & Nephew —Kingston upon Hull
- Full-time
- Hybrid work
- Nursing home
- Engineering
- Analysis skills
- Annual leave
- Employee discount
Repair Manager (Lift Industry)
Pickerings Lifts —Hessle
- Full-time
- Microsoft Excel
- Management
- Analysis skills
- Free parking
- Employee discount
Quick apply
Depot Manager
Monnoyeur —Kingston upon Hull
- Full-time
- Microsoft Outlook
- Management
- Forklift
Resilience Partnership Portfolio Manager
Yorkshire Water —Cottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
5d

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Customer Care Performance Manager

Sanctuary Group -
Kingston upon Hull

Quick apply

Job details

Full-time
£45,627 - £48,029 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Analysis skills
Continuous improvement
IT
Leadership
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Care Performance Manager – Housing

Customer Hub, Francis Street, Hull

£45,627 – £48,029 per year

40 hours per week – Predominantly Monday to Friday – with a flexible approach required for evenings and weekends

We are seeking a Customer Care Performance Manager to join our Customer Hub team in Hull. The Customer Hub manages inbound customer contact relating to repairs, incidents, and general housing enquiries.

This is an exciting opportunity for an experienced leader to drive performance, efficiency and continuous improvement across a high-volume contact centre operation. You will take ownership of operational performance across your region, ensuring delivery against KPIs, improving processes, and supporting the development of high-performing teams. This role requires strong leadership, analytical thinking, and the ability to drive change, ensuring excellent customer outcomes and service delivery.

The role of Customer Care Performance Manager – Housing will include:

Managing operational performance across teams, ensuring delivery against KPIs including call handling, resolution and satisfaction
Analysing performance data, identifying trends and implementing improvements
Ensuring resources are effectively allocated to meet demand
Leading and developing Team Leaders and wider teams
Producing performance reports and providing insights to senior management
Driving service improvements and operational efficiency
Managing recruitment, performance and development of staff
Building relationships with internal and external stakeholders
Supporting system and process improvements
Contributing to wider strategic projects

Skills and experiences:

Proven experience in a similar leadership role
Strong experience managing and motivating teams
Experience in a contact centre or customer service environment
Proven ability to drive performance and process improvements
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and meet deadlines
Knowledge of housing or related services
Strong IT and data analysis capability

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £45,627 (rising to £48,029 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 29 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

performance manager jobs in north ferriby, ery

Customer Care Performance Manager

Internal Talent Manager

Operations Manager

Replenishment Manager

Operations Manager, CF

Area Manager, CF

Facilities Manager

Transport Manager

Sales Manager

Hub Manager

Senior Journalist Team Manager - Hull

Lettings Assistant Manager - Full Time

TFM Contract Manager

Estate Agent

Service Manager - VW Hull

Credit Control Manager

Global Fleet Manager, Advanced Wound Management

Repair Manager (Lift Industry)

Depot Manager

Resilience Partnership Portfolio Manager

I want to receive the latest job alerts for performance manager in north ferriby, ery

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