About C2C Action
C2C is a Christian charity working across Northamptonshire and Milton Keynes, supporting people at risk of or involved in the criminal justice system. Our mission is to bring hope, restoration, and long-term change by addressing root causes of offending and walking alongside individuals through tailored, person-centred support.
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Role Purpose
We are recruiting a Wellbeing Navigator who will be part of a team based in our women’s centre in Northampton, providing person-centred support focusing on addressing a range of issues faced by service users who are at risk of being involved or are involved in the criminal justice system.
The centre provides a safe space for women to attend and access support services from a multitude of service providers. The centre provides a space for professionals to co locate to provide an excellent and comprehensive support package to the women.
Key Responsibilities
The Wellbeing Navigator Role will involve:
- Meeting and greeting all who access the centre including service users and professionals from partnering agencies
- Ensure all accessing the centre sign in and are welcomed
- Communicating well with all users of the centre
- Identify the needs of individuals
- Creating Action Plans to assess service users’ needs and monitor progress and keeping up to date clear records
- 1-1 case work and managing own caseload
- Assist with facilitating centre activities and courses
- Motivating and encouraging engagement in support groups and volunteering opportunities
- Working closely with and signposting to professionals and other agencies as necessary
- Providing support, with the aim of reducing offending and empowering service users to lead their own independent lives
- Support with the day-day running of the Centre (including overseeing service users who use the center, cooking and cleaning when necessary)
- Attend team and staff meetings and training as and when required
- Cover and support colleagues in our other women’s centre’s in Kettering, Milton Keynes, and the allotment also in Northampton, as and when required
Person Specification
Female applicants only (Occupational Requirement: Due to the nature of the role, and in line with Schedule 9, Part 1 of the Equality Act 2010).
Qualifications
- To have a relevant qualification to a good standard or be working towards one. (including any recognised qualification of ‘A’ Level standard or above in any aspect of social care, advice work, psychology, criminology etc.
Knowledge
- Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines
- An understanding and knowledge of the barriers faced by people with complex and multiple needs, protected characteristics, disabilities as well as relevant specialist support services
- Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues.
- Knowledge of the criminal justice system
- Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team
- Excellent verbal and written communication skills to ensure effective reporting and customer service
Skills & Abilities
- Ability to assess clients’ needs and provide tailored, person-led support through action planning and interventions involving advice, guidance, advocacy, and coaching.
- An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support
- Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them.
- Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (e.g. Microsoft Teams, Zoom)
- Effective interpersonal and relationship building skills including ability to develop strong professional working relationships
- Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive.
- Ability to negotiate and diffuse challenging situations
- Ability to be a flexible, supportive and encouraging team player
- Ability to facilitate groups and motivate participation
- You must be a driver and have access to your own vehicle
Attitude
- Pro-active and able to work under pressure and on own initiative
- Commitment to consultative & collaborative ways of working
- Commitment to and understanding of safeguarding and professional boundaries
- Personal and professional integrity
- Positive attitude towards staff and peers
- Emotionally resilient
- Personable and solution focussed
- Awareness of and commitment to equal opportunity and diversity practices and policies, ability to promote diversity and treat colleagues and clients fairly and with respect.
Conditions of Employment
- Subject to Adult Workforce Regulations, satisfactory DBS check, references, and further vetting as required
- Ongoing employment subject to funding
- Staff must inform their line manager immediately of any personal involvement with criminal justice services
What we will do to support you in this role
We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:
- A chance to be part of a pioneering, values-led team making a real difference
- On-going and targeted learning and development that will support and enable you to deliver the role to a high standard
- A full induction
- Continuous support and supervision including reflective practice to develop your learning and skills
- A fully supportive team environment with regular and ongoing supervision
- 28 days (pro rata) annual leave plus bank holidays
- Pension Scheme with employer contribution
- Wellbeing sessions
How to apply: If you are interested and would like to apply, please email your current CV to
[email protected] and complete the following questions (up to 500 words per question)
Closing Date; midday on 8th July 2026
1. Why have you applied for this post and why do you think you are suitable for this position?
2. Using the job description, please evidence your experience/knowledge and how it applies to this role? (No word count)
3. Supporting women who are involved in the criminal justice system can be very challenging, please explain some of these challenges and how you would overcome them.
Vetting process will include references and an Enhanced DBS check
Applications will only be considered if the above questions are answered.
We reserve the right to close for applications at any time and while we appreciate every application, may not be able to respond to all applicants.
Pay: £12.74 per hour
Work Location: In person
